Customer reviews from lg.com
LG - 3.5 Cu. Ft. 7-Cycle Large Capacity Washer - White
Average customer rating
4.6
(289 Reviews)
Rating breakdown 289 reviews
5 Stars
232
4 Stars
34
3 Stars
9
2 Stars
5
1 Star
9
92%of customers recommend this product.
(
260 out of
283)
Customer Reviews for LG - 3.5 Cu. Ft. 7-Cycle Large Capacity Washer - White
Posted by: Doruman117
from Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased last year on Black Friday, still have my doubts about the Direct Drive Technology, motor has 10 year warranty so when its stops working, I'm putting LG to the real test & hope they send a tech to come out & service/repair or replace parts.
Pros: Style/Design, Features/Settings, Quality
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, May 19, 2022
Thank you for providing this feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: jef123
from Wyckoff, NJ
Verified Purchase:Yes
Got this as a replacement for the older version. Have had it for about a month and so far very happy with my purchase
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
It's a good machine although has defective seals
on March 15, 2023
Posted by: AC 4041
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a nice looking washer I really did like it and it worked great up until a month ago it started linking water I did not realize the severity of the link until a technician looked at it and we saw that the bearings were ruined along with the other few things The water kept getting in the back of it which was causing a shake which threw it out of balance which damaged a lot of other things You know sort of a domino effect
In regardless, regardless of the age of the machine it's based off of when the machine was purchased and plus they have a 10-year warranty on it on top of that it says it right on the machine and I think that they should stand by it without giving their customers such a hassling time
In no matter who has the parts and how they're fixed as long as the parts are available it should just get done and that would be that Rather than putting customers through all this drama about getting their machines fixed I have a Frigidaire washer I bought that in 1999 It's still going strong No problems with it whatsoever
The LG is a more recent machine and get is having all these problems in collusions and I don't know it may be it was just a bad machine but I know those seals once they go bad it can affect a whole lot of other things the spindle shaft the bearings the shocks the tub and causing rust all over the place because of that water is just dripping all over the place and it's so sad so sad
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 18, 2023
We can't thank you enough for taking the time to share your experience with your LG washer and for providing us with an honest feedback. We’re sorry to hear about the inconveniences you’ve encountered in dealing with your unit’s issue. It would be our pleasure to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter at @LGUSSupport or reach us at our customer service line at (800) 243-0000, and we'll be pleased to see what we can do to help. -Cazz
Written by a customer while visiting lg.com
Posted by: Iloveplants
from Newyork
Verified Purchase:Yes
Lazy and unhelpful in less than 10 mins was out of the house and just to say oh .. we don't make those parts and we can't get them ... that cost us 130 use for diagnostics .....
Quality
3
Features
3
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, May 14, 2023
We’re sorry to hear that you didn’t have a great experience with the service technician for your LG WM2101HW. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and see what other options we can offer to you ^Danee
Written by a customer while visiting lg.com
Posted by: Healing Hands
from Tucson
Verified Purchase:Yes
I am a Massage Therapist and do a lot of sheets. My last LG lasted 12 years of heavy use and I was so happy to replace with another!! The new one has even more room than the old large capacity!! I love it!!
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (12) ratings-only reviews
Overall Customer Rating
5
Would recommend? Yes
(
11 out of
12)
Features
4.7
Quality
4.9
Value
4.6