Customer reviews from Samsung US
Samsung - 3.7 Cu. Ft. 12-Cycle Ultra Capacity Steam Washer - White
Average customer rating
4.4
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
65
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
8
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for Samsung - 3.7 Cu. Ft. 12-Cycle Ultra Capacity Steam Washer - White
Customer Rating
5
Samsung Washer - BEST Washer EVER
on July 3, 2010
Posted by: IrishEyes
from Chadds Ford, PA
Expertise:Expert
I have owned many top name brands of washing machines. This year when my expensive 5 year old front loading machine broke and needed an $800 repair not honored by the factory, I decided to try Samsung for the first time. This machine is outstanding. The steam cleaning and sanitizing features are super! It is so quiet and efficient. I liked it so much that I recommended it to my neighbors, who purchased it and then bought a Samsung stove and refrigerator. Then my sister's washer broke and she purchased a Samsung exactly like mine (this model I am rating). Samsung is a wonderful company and cares about their customers...quality products made with pride.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST WASHER EVER!!
on May 31, 2010
Posted by: Supermomma
My Maytag Neptune finally died after nothing but problems since we purchased it 4 years ago. So after lots of research I decided on the Samsung and my only regret is that I did not buy this one first. I love love it. I just washed my king size comforter and it came out like new. This washer is on my second story and is so quiet you don't even know its on. Thank you Samsung you made this mom very happy!! :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Draining Issues and Mildew Smell
on January 5, 2011
Posted by: Mark3575
from Maryland, USA
Expertise:Intermediate
Unit is 6 months old and already we're having issues where the water does not always drain completely out of the drum after completing a wash cycle. Also, the inside of the machine smells like mildew, even though we leave the door open when not in use and we wipe down the door seal when we are finished with each load.
Cons: Did not meet expectations
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on November 5, 2011
Posted by: newcar2
We purchased this washer 14 months ago and were thrilled with it. 14 months later we got an error code no one could figure out. It was then that we found out that NO ONE in our area would touch this machine unless it was under warranty, which ours was not. Fortunately Samsung agreed to extend the warranty and the motherboard and thermister was replaced. The repairman would not remove the sliders from under the machine or level it, leaving my 64 yr old husband to do it. I will NEVER buy another Samsung product-period.
Cons: Poor quality, no servicing in my area
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on June 29, 2012
Posted by: Kokostay
from Mechanicsburg
Expertise:Intermediate
Works great, I haven't had any problems with it. I would buy it again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
dissappointed, again
on May 24, 2010
Posted by: me123
from midwest
Expertise:Intermediate
this washer has much, much more vibration than the salesman led me to believe! i understand that it will vibrate more because my laundry room is over my basement, not on a concrete slab... but this machine jumps all around and shakes the matching dryer so much that they actuallly bump against each other even though they are an inch + apart! i just thought i was paying extra money to get a quiet machine that doesn't need to be shoved back into place every few washes!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
WHAT Moisture Sensor!
on December 29, 2010
Posted by: SummertimeRose
This this is a VERY expensive non-funtioning novelty. It NEVER dries clothes unless you put it on timed dry--a few times.
When I first got it, in summer, I was foolish enough to think I WAS GOING TO GET WHAT I'D PAID FOR--BUT NOOOOO!
What I got was moldy clothes, because I BELIEVED what I'd dried in the million dollar dryer was DRY.
Buy something cheap--this is SOOOOO not worth the money!
When I first got it, in summer, I was foolish enough to think I WAS GOING TO GET WHAT I'D PAID FOR--BUT NOOOOO!
What I got was moldy clothes, because I BELIEVED what I'd dried in the million dollar dryer was DRY.
Buy something cheap--this is SOOOOO not worth the money!
Pros: none
Cons: Poor quality, Did not meet expectations, doesn't dry clothes
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Quiet, Efficient Performer
on December 1, 2009
Posted by: TBKahuna
from Doylestown, PA
Expertise:Expert
Very quiet, excellent cleaning of all types of laundry. We couldn't be happier with this very important buying decision.
I would recommend this to a friend!
Written by a customer while visiting Samsung US