Customer reviews from Samsung US
Samsung - 3.7 Cu. Ft. 12-Cycle Ultra Capacity Steam Washer - White
Average customer rating
4.4
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
65
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
8
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for Samsung - 3.7 Cu. Ft. 12-Cycle Ultra Capacity Steam Washer - White
Customer Rating
3
what you need to know
on February 24, 2010
Posted by: pjkpjk
from MARYLAND
Expertise:Beginner
I purchase this washer to replace a 20 year old top load. The new energy star HE washers are something to get used to. First off, if you buy a front load expecting to see your clothes sloshing around in soapy water.....think again. With this washer, you will not see any water nor will you see soap suds, leaving one to think, how will anything get cleaned or thoroughly rinsed. The HE detergents required for this machine do not produce suds. The water level is extremely low and you will never see water in the washer. The clothes drum tilts a little to the back, keeping the very little water that is used away from the washer door. In fact, you are able to pause the washer pretty much anytime during the wash and rinse cycle and open the door within a few seconds, that is because the water level is never above the door ledge and can't run out. Your clothes will tumble for about 10-15 mins before they are even completely saturated with water, the washer rotates 3 turns to the right, pauses and then rotates 3 turns to the left and pauses, so it takes several minutes for all of your clothes to become completely saturated with water during the wash cycle This process continues until the water drains through various spin cycles. then the rinse water is dispersed intermittently and your clothes begin the rt and left rotations again for the rinse cycle. Measuring the detergent for this washer is vague, there are no fill lines on the dispenser cup, so it is a guessing game as to how much to use. I spoke to a Samsung repair person and he said that you only need a maximum of 2 Tablespoons of liquid HE detergent for a large load.!!!! He also said that the inside glass door as well as the door gasket needs to be dried after each load. My opinion is still out on this washer's performance, it is just hard to believe that clothes are properly washed and rinsed with so little water. the cycle times are so much longer than my old top load. But the machine does run quiet, even when going into the spin, and the clothes are dyer when the cycle is done. I did use the steam cycle along with Active Fresh to wash an old barn coat that had a barn odor to it. The cycle took almost 2 hours, but the coat did come out smelling fresh. I paid a lot for this washer, and I just hope that I can get used to the new idea of washing clothes with such an energy efficient machine.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Satisfied Customer
on January 1, 2010
Posted by: Pastime
Expertise:Intermediate
After doing a great deal of research, I finally made the purchse of the Samsung WF419AAW washer and matching dryer. Over the last few weeks, I have used this washer for all types of loads. It has performed as I had wished. The only downside is the longer wash cycle times. My previous washer was a top load washer. Even though this front load takes longer to wash, the clothes seem to be put under less stress and come out cleaner.
I had read where other users mentioned the bleach going directly onto the clothes before the water had started. Looking at the how the dispenser is designed, that should not occur unless the bleach misses the bleach dispenser when pouring. I have not had a problem.
I have washed all types of loads and this washer does an excellent job of balancing out the loads. When I first started using this washer I stayed close by waiting to see if the unit would "walk away" as some reviews suggested. I have not had any problems.
I have read where others had a problem with mold or mildew smells. I always left the top open after washing in my other washer, so I leave the door open with this washer. I always remove the dispenser drawer and empty out and wipe down any tiny water droplets that remain. I wipe down the door gasket also. No problems yet, but this is still a new washer.
This is an expensive washer but very satisfying to use!!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
First samsung washer
on March 6, 2010
Posted by: alive
from Big Prairie, Ohio
Expertise:Intermediate
My wife and I have been using this machine for a couple of months.It replaced a 22 year old top loader. It is easy to use, has large capacity and runs very quiet. Wife loves the steam option!. Clothes come out clean for sure even with low water usage. So low in fact that a couple of times when loaded with bulky items(coats) the items did not get wet all the way through. I called the factory hotline.The number is on a sticker by the door on the washer. They told me I overloaded the machine. I would suggest from first hand experience be careful not to overload especially when washing bulky items. Factory said no more than 3/4 full when loading dry items. We also purchased the pedistal for added conveniience and storage.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pricey, but worth it.
on November 20, 2009
Posted by: TigerNTexas
from Houston, TX
Expertise:Expert
Activ Fresh(TM) is a technology that kills germs using COLD water and WITHOUT bleach by releasing silver ions ... using 92% less energy than using hot water. Not only are my clothes smelling great, the interior of the drum always smells just as clean. This was not the case (clothes or drum) with the previous brand I just replaced after three years (Frigidaire - will never buy that brand again).
Custom settings allows you to choose pre-programmed cycles use as is or change soil level, spin, or temp depending on your preference. You can also create a custom cycle from scratch (My Cycle).
For many items I now use Perm Press + Steam instead of sending to dry cleaner.
I have done about 15 loads over the past three weeks and have found nothing negative to say about the product.
In reviews elsewhere I read that one person had to scoop water out of the gasket between door and drum, but I don't see how that can happen since there are three 1/2" holes in the gasket that allows water to drain back into the drum.
Also, another reader complained that the washer immediately dispensed the liquid bleach into the drum. I use colorfast bleach (different compartment than where the pure bleach goes) and I did not have that experience. I use colorfast bleach (Clorox2) with a pre-wash cycle and don't use pure bleach. So, I cannot say if this is a common problem, one-time, or user error ;)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
very quiet and efficient machine
on October 13, 2009
Posted by: clean
from South Carolina
Expertise:Intermediate
machine works very well, uses the minimum amount of water needed. What also is neat is you can customize you cycles.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washing Machine
on March 15, 2010
Posted by: mommyintx
from Dallas, TX
Expertise:Beginner
We bought this to replace our 6 year old top loading washing machine that began to leave rust stains on our white clothes, bedding and towels. I LOVE this machine. I was able to fit my normal 3 loads of towels into 1 load. I used the steam option and was amazed at how fresh my clothes smelled even with the dye and scent free HE detergent. It does take longer to do a single load than the old washer but I can fit more articles in this one so it really comes out to be a wash. You do need to wipe down the seal very good when you have finished so there won't be any mildew. It is different than the top load machine with an agitator so if you are looking for something that is really going to swish around your clothes back and forth, just stick with that type of machine. If you are looking for something that is a large capacity and gentle on your clothes, this is it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great So Far!!
on March 22, 2010
Posted by: KeptWoman
from New Windsor, NY
Expertise:Expert
So far the only complaint I have on this washing machine is that the door IS NOT reversible. Other than that minor item, I love the performace! Huge washing capabiity. Gets clothes REALLY clean. Definitely recommend HE detergent for low sudsing. The length of time it takes to use the sanitize setting is a little long, but worth the time.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
no good
on December 24, 2011
Posted by: tcpoob
from Boston
Expertise:Intermediate
leaves load soaking wet consistently after cycle
my front load old washer was better
my front load old washer was better
Pros: looks good
Cons: Poor quality
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US