Customer reviews from usa.canon.com
Canon - PIXMA MX860 Wireless All-In-One Printer/ Copier/ Scanner/ Fax
Average customer rating
3.9
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
153
4 Stars
61
3 Stars
25
2 Stars
25
1 Star
39
72%of customers recommend this product.
(
217 out of
301)
Customer Reviews for Canon - PIXMA MX860 Wireless All-In-One Printer/ Copier/ Scanner/ Fax
Customer Rating
3
great printer, ink not so great
on May 27, 2010
Posted by: Kris
from Bentonville, AR
I researched this printer purchase extensively. I loved the features and just about everything about this machine. I had to print out a letter of receipt and have the recipients mail the letter signed back to me. I printed the letters, folded and stuffed them in envelopes days later (the ink was dry). When I received the letters back from the people who had to sign them, I was so embarassed. The ink transferred to the folded side of the page and was a smudgy mess. It looked very unprofessional and this was a legal issue. I think the printer has many good points, but the ink is a deal breaker. If the only use was printing out coupons that would be ok. If you need to print things that will make a reflection on you like a resume or report, you will be disappointed.
Pros: Easy Setup, easy to use
Cons: ink transfers
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
3
Good Printer Overall
on March 10, 2011
Posted by: JamesS
from WA
Good printer overall; its a bear to install and I'm quite experienced. Network installation/reinstallation is a pain in that you have to plug each computer you want to use this machine into the printer with a USB cable. When I changed my LAN I had to do a complete reinstall of software just to change the WAP information.
Uses ink likes its free and it's definietly not free
Cons: Large Footprint, Difficult Setup, High Ink Consumption
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
SO disappointed
on February 5, 2010
Posted by: CityMom
from SF Bay Area, California
I had high hopes for this all-in-one, given Canon's great reputation. First I noticed that it can't scan photos at a higher than 600 dpi. The printer also takes a really long time to process the print command - as long as 5 minutes for a black and white copy. Then, after just a few copies, I noticed the low ink warning. I ignored it, since the quality of black and white printing remained excellent. I assumed the message was an error. Then the printer stopped working completely, giving me the message that the larger black ink tank was empty. However, the copy befor this message was perfect and dark, if VERY slowly delivered.
Cons: Slow Print Speed, High Ink Consumption, low scanning dpi for photos, empty ink tank disables entire machine
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
way to complicated
on July 26, 2010
Posted by: lh
from chicago
It is far easier to send photos out to print. I can't locate the manual. I can't even figure out how to print a simple envelope this machine is so complicated. I should have stuck with a simple model.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
Poor Owners Manual
on February 27, 2010
Posted by: Jon
I bought the scanner because of the high resolution, to scan nautical charts and maps to print onto weather resistant paper. But the owners manual is incomplete. It does not tell the user how to save the image to a PC - all the way. There is no information on where to save it and how to select the folder. It appears the manual writers have never used the product or they would notice that there are steps missing.
Cons: Difficult to use
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
absolute junk
on October 26, 2009
Posted by: gibby1208
from Fenton, MI
This bulky unit loads paper from a tray that skids along the top of your work station, when loading paper. I have had repeated problems with it loading paper for printing from the cassette. In addition, the color ink cartridge gauge shows consumption, even when printing only black and white documents. I am tremendously disappointed with this product.
Cons: Large Footprint, Heavy/Bulky, Difficult to use, High Ink Consumption, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
1
worst purchase ever
on February 6, 2010
Posted by: Mike J.
from Las Vegas NV
The reason that i selected the MX860 was for the wireless feature. One month later still not able to get it sorted out.Wired the MX860 works fine.
Cons: Difficult to use, Slow Print Speed, Large Footprint, Heavy/Bulky, Difficult Setup, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Poor setup instructions
on January 9, 2010
Posted by: Anonymous
The wireless setup instructions were useless. Very difficult to configure for wireless operation. Finally got the printer working wirelessly after hours of struggle, but not the scanner. Tons of included software, but I couldn't make it work, so I just have a very simple printer.
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com