Customer reviews from usa.canon.com
Canon - PIXMA MX860 Wireless All-In-One Printer/ Copier/ Scanner/ Fax
Average customer rating
3.9
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
153
4 Stars
61
3 Stars
25
2 Stars
25
1 Star
39
72%of customers recommend this product.
(
217 out of
301)
Customer Reviews for Canon - PIXMA MX860 Wireless All-In-One Printer/ Copier/ Scanner/ Fax
Customer Rating
5
Best printer/scanner ever
on April 3, 2009
Posted by: Suz
from Rochester, Michigan
I am an IT professional and I have had home printers from Lexmark, HP, and Kodak. I have searched for a quality, easy to use, full functioning printer and I have never found one until now. The Canon MX860 is THE BEST printer I have ever used. It is durable, stylish, easy to use, intuitive and has great quality. I highly recommend this printer over all other brands. I am a tough critic and this printer exceeds my expectations. I had given up on printer manufacutures as making only junk for the home market. Canon makes an exceptional printer in the MX860
Pros: Compact Design, durable, Easy Setup, easy to use, fast print speed, reliable, Sharp Tones & Colors
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Very satisfied
on April 4, 2009
Posted by: FE
from Irvine, CA
I purchased the MX860 to replace my Canon MP750 because I needed fax capability. This is a great printer/scanner/fax. Photos look like they are processed in a lab. The document printing is very crisp and fast. The printer works very quietly and the wifi is a great convenience. I definately recommend the MX860.
Pros: durable, easy to use, fast print speed, reliable, Sharp Tones & Colors, great price
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
An amazing all in one machine!
on April 2, 2009
Posted by: JVM
from San Diego, CA
Over the years, I have used the Canon F30, the F50, the MX700 and now this printer the MX860. I am totally amazed with how good it works, how simple it is to use, how easy it is to send PDF docs to any of my PCs or laptops. Wirelessly!
I especially like the fact I can take a stack of single sided documents and they are copied two sided - or how I can copy 2-sided documents to single sided, etc. All automatically.
The software could still use a bit of help and refinement, but it gets the job done.
In all, I'm very impressed for the money - an incredible printer, fax and scanner.
Pros: Compact Design, Easy Setup, fast print speed, Sharp Tones & Colors, 2-sided adf, 2-sided printing, wireless is amazing how it works so easy, very good lcd screen, cheap ink can be found generically, door opens when you print
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Great for the Mac!
on May 19, 2009
Posted by: aviator
from Gig Harbor, WA
This is my first Canon printer. So far, it has exceeded my expectations. Scanning photos and documents is a breeze. Print quality is very good. The ability to print envelopes from the rear feeder is a time saver. If I had one complaint it would be setting up the wireless. Carefully read all the networking instructions before setting up.
Pros: easy to use, fast print speed, reliable
Cons: Difficult Setup
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Meets most of my needs
on August 18, 2009
Posted by: szopinet
from Milwaukee, WI
I swore that I'd never buy an "all in one". I bought this one, though, and am pleased with the purchase. I read other reviews before purchasing and found that others were quite clear about following the instruction manual to do the install. They were absolutely correct! The manual was pretty well organized and written and describes installs on both a Mac and PC very well.
I needed a printer that would serve both Mac's and PC's and run on my home network so I could print from a wireless laptop or desktop. The MX860 fit the bill. The install was tedious but straightforward. I needed to email tech support because my windows laptop wouldn't print after the Mac had printed. I received an extraordinarily detailed solution on how to properly remove then reinstall the software on the Windows machine. It worked!!
I've used the scan, copy and print features of the MX860. All work well enough for my modest purposes. It has a larger footprint than I would like but gives me a lot of function I didn't have before. I'd like a larger paper tray but can live with the 150 sheet capacity. The controls and menuing system are both easy to use. I'll probably never use the fax, but it's nice to know it's there if I need it.
Cons: Large Footprint
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Great Value
on March 25, 2009
Posted by: daddy
from Springfield,PA
Set up was easy with directions
Wireless set up with no problems
Photo quality was excellent
Layout of controls easy to navigate
Full of print/copy/scan/fax features
Wireless set up with no problems
Photo quality was excellent
Layout of controls easy to navigate
Full of print/copy/scan/fax features
Pros: Compact Design, Easy Setup, fast print speed, Sharp Tones & Colors
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Nice Machine after difficult installation
on October 26, 2009
Posted by: Buzz
from Silicon Valley, CA
Summary: Installation took days to install on 8 machines. Print to FAX is still not yet implemented for the Macintosh. Print and scan quality is superb.
I bought this multifunction network printer because it was advertised to work on Mac OC 10.6 (Snow Leopard), because my old printer (from another manufacturer) was no longer supported on 10.6, even though it still worked fine on Windows Vista under VMWare Fusion on this machine. It was also attractive that I could scan and FAX over the network, too.
Hardware setup was not too bad, despite the convoluted multi-page flowchart style installation manual.
However, software installation was an immediate slap in the face: I received a message saying that the my operating system was not supported. It recommended looking on the web site, which was difficult to navigate. I eventually made it to the right page myself, but it wasn't at all clear what I needed to download, so I eventually called Canon technical support. The woman that I talked to was very nice and helpful, and I was able to print within 10 minutes.
My next step was to set up printing on Windows Vista, running under VMWare Fusion on the same Mac. The installer aborted after getting 90% of the way through. A call to Canon technical support yielded the response that printing doesn't work on virtualized Vista, although some people have been able to make it work.
After a couple of days, I determined that are two solutions:
(1) Enable the Fusion checkbox that says "All printers on the Mac will be automatically added to the virtual machine". They alternatively call this "driverless printing". If you try reinstalling after this, it will abort again, but there is enough of the aborted Canon installation completed to allow this to work.
(2) Use a "Bridged", rather than a shared "NAT" network connection in the Fusion settings. Then repeat the software installation, which now completes successfully. This is the approach that I eventually settled upon.
(1) Enable the Fusion checkbox that says "All printers on the Mac will be automatically added to the virtual machine". They alternatively call this "driverless printing". If you try reinstalling after this, it will abort again, but there is enough of the aborted Canon installation completed to allow this to work.
(2) Use a "Bridged", rather than a shared "NAT" network connection in the Fusion settings. Then repeat the software installation, which now completes successfully. This is the approach that I eventually settled upon.
I tested scanning over the network, and ran into another unsupported capability: Canon has no plugin for Photoshop to allow it to scan from within Photoshop. Instead, you need to use Canon's "MP Navigator EX 2.1" application, and configure it to save to a file and open in the chosen application. Why isn't it called something more obvious, like "Canon Scan" instead of something that sounds like a multi-processor browser example? No clue (i.e neither I nor Canon has a clue).
My first test was to scan a contract and email it. Silly me -- I used the default settings invoked by pressing the Scan button on the printer, which resulted in something unintelligible to the person I sent it. It must have used something like 72 dpi with JPEG compression at 25% quality or something like that, but I don't really know. I needed to go to the "One-Click" page, then choose Custom, in order to get the black-and-white (as opposed to grayscale) setting at 600 dpi. It almost seems like I can set this as one of my preferences, but I haven't used it enough to know. I also needed to change the intermediate file format from JPEG to TIFF because JPEG doesn't support black-and-white (though that should happen automatically).
The net quality of the scan was superb, once I made it through all of the setup dialogs.
So, once I made it through the print and scan tests on all machines, I decided to try the FAX. Unfortunately, though, it is impossible to print to FAX on the Mac, because it hasn't yet been implemented. I think that they have the capability on Windows, but I don't have many apps on WIndows to be able to use that capability.
So, the print and scan quality is great. Printing is not fast, but not too slow, though. Setup can be easy or difficult, depending on your system. Printing to FAX is not fully implemented. It costs 50% more than a separate printer and scanner, but is convenient because of all-in-one and network accessibility.
Pros: Sharp Tones & Colors, superb quality
Cons: Difficult Setup, Difficult to use, incomplete software implementation
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Good printer
on March 28, 2009
Posted by: Ray
from Glendale, CA
I have always liked Canon printers & this one was no different. Installation to the network was a breeze. Simple instructions. Color output is pretty professional looking.
It has built in 2 on a page, 4 on a page shrink features.
It even has a built in "to-do" list.
The output tray pops open whenever its in the wrong position & does not wrinkle up my pages.
The only thing I did'nt like was after hitting the PRINT button, it takes over 30 seconds before the actual printing starts. My old all in one 780 seemed much faster.
Overall I still love it.
It has built in 2 on a page, 4 on a page shrink features.
It even has a built in "to-do" list.
The output tray pops open whenever its in the wrong position & does not wrinkle up my pages.
The only thing I did'nt like was after hitting the PRINT button, it takes over 30 seconds before the actual printing starts. My old all in one 780 seemed much faster.
Overall I still love it.
Pros: Compact Design, durable, Easy Setup, easy to use, fast print speed, reliable
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com