Customer reviews from usa.canon.com
Canon - PIXMA MX860 Wireless All-In-One Printer/ Copier/ Scanner/ Fax
Average customer rating
3.9
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
153
4 Stars
61
3 Stars
25
2 Stars
25
1 Star
39
72%of customers recommend this product.
(
217 out of
301)
Customer Reviews for Canon - PIXMA MX860 Wireless All-In-One Printer/ Copier/ Scanner/ Fax
Customer Rating
1
Defective Design
on December 1, 2009
Posted by: Buck
from Texas
Fourth Replacement has been sent ,
First one failed in 3 Months
Second one failed in 1 Month
Third one failed in 2 Months
Never was able to connect to Wireless.
Never used FAX
Great Scanner
Uses ink faster than I can refill them.
I have purchased Seven eariler Canon Printers and they all have worked great..
This PIXMA MX860 is a Lemon.
Stay Away.
First one failed in 3 Months
Second one failed in 1 Month
Third one failed in 2 Months
Never was able to connect to Wireless.
Never used FAX
Great Scanner
Uses ink faster than I can refill them.
I have purchased Seven eariler Canon Printers and they all have worked great..
This PIXMA MX860 is a Lemon.
Stay Away.
Cons: Difficult Setup, unreliable, High Ink Consumption
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
3
My Old Canon Was Better
on September 22, 2009
Posted by: Senior Citizen
from Chicago, IL
My old Canon MP530 was the easiest printer to use from the box. This MX860 is very difficult to use. I still have not figured out how to use the rear feed for printing labels and heavy card stock. The little 2.5" viewer is not as easy as the MP530. To change settings on my old one, I simply pushed a button. This MX requires you to navigate through different menus and I still can't find what I want. I really hate to call the support line (needed to to get the latest downloads for Mac Snow Leopard) and speak to someone whom I have difficulty understanding.
Cons: Difficult to use, Slow Print Speed
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Dislike more than any printer
on July 1, 2011
Posted by: Murphy
from Montana
I need a printer that not only prints in color but also has the capabilities to use a black ink only. The color cartridges are gone too quickly when printing in black and white or color. This is the first time I have dealt with a printer that makes the user have all cartridges full before the printer will work. You pay through the nose for ink because of this problem.
Pros: durable
Cons: Slow Print Speed, Large Footprint, High Ink Consumption, ink hog
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
3
Best Purchase Ever. NOT!
on December 6, 2009
Posted by: Pulling out what little hair I have.
from Kingwood, TX
New, expensive laptop computer & new Canon 860 AIO printer with wireless (they say) connection. I wouldn't know. It won't work. The printer works wireless with my old PC, but not the new one. Sure, I checked compatibility issues online & it says it will work. Sure, I made what appears to be all the right selections and it still won't work. Unless you are a computer guru, I don't recommend buying this printer.
Pros: Compact Design, Lightweight/Portable
Cons: Slow Print Speed, Difficult Setup, unreliable
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
MX860
on January 16, 2010
Posted by: Bobbi
from Hunter NY
It was pretty easy to set up. Mine is directly connected to our MAC and wired to a PC in another room. The software is easy to use once you get use to it and there are some nice photo print features included. I have printed a few photo cards. It's design is nice but not as compact as I would have liked. I had no success in wireless connection for my laptop. I can fax out but have not yet figured how to receive a fax. If I leave the printer on and I get a house call the fax noise comes on as if it's receiveing a fax and I can't shut if off. I have to hang up and wait for the machine to do its thing and then call the party back. I think I will figure it out but will take some doing. I'll try the 800#.
Pros: reliable, Easy Setup, durable, Lightweight/Portable, Sharp Tones & Colors
Cons: Slow Print Speed, wireless difficult setup, fax confusing
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
5
Best Customer Service - great product
on October 22, 2011
Posted by: Jack
from Lawrenceville, GA
I have had this printer for about 2 years now and have no complaints. Once I had to re-set up the printer on my home network as I changed my router password so had to phone customer service. I was surprised to see that Canon's customer service is in the USA - go Canon!!!
I will always buy Canon just because of this.
Also they have great products so it is a win on all counts.
I will always buy Canon just because of this.
Also they have great products so it is a win on all counts.
Pros: reliable, Compact Design, Easy Setup, durable, Low Ink Consumption, Sharp Tones & Colors, fast print speed, easy to use, beautiful design - sleek
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
1
Worst printer I have owned
on October 30, 2011
Posted by: John
from Fort Worth, TX
About 6 months after purchase, the printer head started failing. I tried several different print cartridges and several "cleaning" and "deep cleaning" functions to no avail.
Printer is incredibly bulky and I would certainly not recommend this printer to anyone.
Cons: Slow Print Speed, Large Footprint, Heavy/Bulky, High Ink Consumption, unreliable, streaky printout
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
Reliable Printer with Good Permormance
on June 10, 2012
Posted by: NerrrRRRd
from San Tan Valley, AZ
I've owned this printer for about 2 years. I just use it for printing basic documents, never for photos. Not saying the printer is bad for that, but for the cost of the ink I would just assume pay walmart to print my photos.
Pros: I like that it can be connected to my home network, no wires and no mess awesome. Scans a lot of papers quickly. I bought a few homes over the years and the printer has come in handy for that. I also like that I can scan documents right to a USB thumb drive.
Cons: The print speed is reasonably fast once it's warmed up. It's the warm up part that takes for-ev-er. Plan on waiting several minutes to get the first page out. The ink is very expensive (as most ink is), but it always stings to pay more dollars in ink than the printer is worth. The last thing is the paper tray. Not a huge deal, but it is clunky and sometimes hard to pull out and back in.
Overall: This printer works great for me because most of my use is scanning and not printing. If I printed more the price of ink would really drive me crazy. I don't bash the print quality just the high cost to do it.
Btw - the set up was easy for me. The network set up might be a little tricky for some, but it's not overly difficult. Just follow the instructions and you'll get it.
Pros: reliable, Easy Setup, durable, easy to use
Cons: Large Footprint, slow warm up
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com