Customer reviews from zerowater.com
ZeroWater - Filters for Water Filter Pitchers (8-Pack) - White
Average customer rating
4.3
(555 Reviews)
Rating breakdown 555 reviews
5 Stars
379
4 Stars
62
3 Stars
46
2 Stars
26
1 Star
42
83%of customers recommend this product.
(
345 out of
417)
Customer Reviews for ZeroWater - Filters for Water Filter Pitchers (8-Pack) - White
Customer Rating
1
TRIDE 6 FILTERS OUT OF 12 SO FAR
on June 10, 2020
Posted by: virginia
Length of ownership:1 year or longer
OPEN 6 SO FAR look like tea first pitcher 600 is what it read filled again did it 6 times same thing with each one never had this problem before did i get a bad batch water ran out of filter super fast not slow like before not happy not a cheap filter to buy
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, June 11, 2020
Thank you for taking the time to post your review. Sorry to hear about the issue with these filters. After further review, we have determined that the filters you purchased on Amazon are counterfeit filters offered by an unauthorized 3rd party seller/manufacturer but we are however, working to have this seller removed from the platform. We ask that you please reach back out to Amazon for a replacement/refund as the products purchased are in no way related to/nor offered by ZeroWater. As you know, Amazon is a selling platform and anyone can easily set up a seller account and sell product.
We do request the following assistance from you:
Whenever purchasing ZeroWater related products on Amazon, please ensure that you purchase it directly from Amazon and not a 3rd party seller, look for Ships from and sold by Amazon to ensure you are purchasing authentic ZeroWater products. If the product is not available directly from Amazon, ZeroWater does have authorized resellers (listed below) who do offer authentic ZW products that you can purchase from.
When “like items” are offered on Amazon, the products themselves (no matter who the seller is) get tied together by their stock number. We ask that you do NOT post a negative product review on the product page as this negatively impacts ZeroWater’s ratings and reviews, not the counterfeit seller. We do ask that you post a negative review on the sellers account/storefront and report them immediately as counterfeit sellers to Amazon.
Get Ultimate
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We do request the following assistance from you:
Whenever purchasing ZeroWater related products on Amazon, please ensure that you purchase it directly from Amazon and not a 3rd party seller, look for Ships from and sold by Amazon to ensure you are purchasing authentic ZeroWater products. If the product is not available directly from Amazon, ZeroWater does have authorized resellers (listed below) who do offer authentic ZW products that you can purchase from.
When “like items” are offered on Amazon, the products themselves (no matter who the seller is) get tied together by their stock number. We ask that you do NOT post a negative product review on the product page as this negatively impacts ZeroWater’s ratings and reviews, not the counterfeit seller. We do ask that you post a negative review on the sellers account/storefront and report them immediately as counterfeit sellers to Amazon.
Get Ultimate
Go Go Tech/iSave
Etailz
Filterfast
Cheddycom
Shopping solutionscom
Written by a customer while visiting zerowater.com
Customer Rating
2
Great but filter does not last as long as promised
on June 23, 2020
Posted by: mooch
Length of ownership:1 month
I bought this a month ago. Filtered water as expected, tasted great. Fast forward to today, our zero water tastes extremely acidic and unpleasant & when I measured the dissolved solids, we are back up to 200. All research is suggesting a new filter. Are you kidding me? A new filter after 1 month... that's unacceptable.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, June 23, 2020
Thank you for taking the time to post your review. Filter life is based on the quality of water being filtered and the rate at which water is consumed. In areas where the unfiltered water has a high level of dissolved solids, filter life will be short. We do have some cost saving options available at https://zerowater.com/savings
Written by a customer while visiting zerowater.com
Customer Rating
2
Great at the beginning
on July 5, 2020
Posted by: Kayyyy
Length of ownership:1 month
So at first it was so great and everything but after 5 days of using it started to smell weird like chemical so I stop using it for a couple days and try to use it again now water is so sour I’m not sure what is going on ( oh I my water before I filter them with the tester that is comes with it and my water before filter is 300 ppm) ...I’m gonna order one more time to see how it will act this time
Response from zerowater.comBy Josh, ZeroWater Customer Service, July 8, 2020
Thank you for taking the time to post your review. After ZeroWater filters have been exhausted and have not been changed, the water produced from the filter may have a distinct smell or taste. This is a result of the water passing over the “spent” Ion Exchange Resin beads.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
In order to avoid a change in the taste of the water it is important to test the water regularly and change the filter when the digital meter reads 006.
Written by a customer while visiting zerowater.com
Customer Rating
2
Good to start but...
on August 5, 2020
Posted by: Quincy
Length of ownership:1 week
Used it for a few days with TDS at 560 and the filter was shot. My area of NM has iffy tap water. I guess it's back to Culligan water. It's cheaper than buying zero filters. I'd check your water before buying. Good short term but not long term.
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Customer Rating
2
Filter trouble
on August 7, 2020
Posted by: Zurcher
Length of ownership:1 year or longer
When I get good filters, it's great. However, I've noticed that in each two pack I buy, usually on one of the filters is good. When I put the filter in and fill with water, even the first time, the gauge reads in the upper 60s and it only gets worse. I would love consistency in product.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, September 16, 2020
Thank you for taking the time to post your review. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Customer Rating
3
Quality of some of the filters are poor
on August 7, 2020
Posted by: Itik
Length of ownership:1 year or longer
Every time I get my shipments, there’s one or two filters that has already a reading, like 37 or more
I would recommend this to a friend!
Response from zerowater.comBy Josh, ZeroWater Customer Service, September 16, 2020
Thank you for taking the time to post your review. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter.
Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup.
Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir.
If this does not solve your issue please contact our customer support team at 1-800-503-2939 option 2. We are available Monday through Friday 8 AM to 8 PM CST.
Written by a customer while visiting zerowater.com
Customer Rating
5
Great feature.
on August 31, 2020
Posted by: Mari n Kris
Length of ownership:3 months
Received this product from the city. We have bad pipes and lead in water. Have to boil water to cook and drink. Using this product has made a bit easier to cook and drink water.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
3
Not worth it
on September 5, 2020
Posted by: Kmorgan75
Length of ownership:1 week
So got this thinking it would last a few months. Nope, only a week before it take funny and the PPM went above .007. I’d like my money back on this.
No, I would not recommend this to a friend.
Response from zerowater.comBy Josh, ZeroWater Customer Service, September 16, 2020
Sorry to hear of your dissatisfaction. Please call ZeroWater Customer Service at 800-503-2939, we will be happy to assist.
Written by a customer while visiting zerowater.com