Customer reviews from zerowater.com
ZeroWater - Filters for Water Filter Pitchers (8-Pack) - White
Average customer rating
4.3
(555 Reviews)
Rating breakdown 555 reviews
5 Stars
379
4 Stars
62
3 Stars
46
2 Stars
26
1 Star
42
83%of customers recommend this product.
(
345 out of
417)
Customer Reviews for ZeroWater - Filters for Water Filter Pitchers (8-Pack) - White
Posted by: CindyB
Length of ownership:1 year or longer
Verified Purchase:Yes
I have chronic kidney disease and heavy alkaline in the water, along with the chemicals to break down hard water hard water, I needed something I could trust that would help my kidneys by eliminating the elements that were hurting them. I started using zero water filters over 15 years ago. I have sworn by them ever since. I can live anywhere and get great water right out of my dispenser. That was the best decision I made for my health and my family members that use the water.
Written by a customer while visiting zerowater.com
Customer Rating
1
Filter lost for 13 gallons only!
on April 24, 2024
Posted by: Vera Klubnika
Length of ownership:3 months
I started to notice that I should replace them too often so I decided to count how much water can go through one filter. In 13 gallons water become sour like it happened with all previous filters. It tastes bitter and sour after so short usage
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, April 25, 2024
Thank you for contacting ZeroWater. We empathize with your situation and we have spoken with many customers with this issue. Some of our customers have used other, traditional filtration systems such as a Culligan Whole House Filter to treat the water prior to filtering through a Zero Water filter, in many cases that will cut the TDS level down enough to make the use of Zero Water more economical.
There is very little we can do to extend the life of our filters when the water supply is so high in TDS. Our filters are designed to remove over 99% of dissolved solids; in areas with high TDS readings filter life will be short.
There is very little we can do to extend the life of our filters when the water supply is so high in TDS. Our filters are designed to remove over 99% of dissolved solids; in areas with high TDS readings filter life will be short.
Written by a customer while visiting zerowater.com
Customer Rating
1
DEFECTIVE
on February 7, 2023
Posted by: Veganatrix77
Length of ownership:1 year or longer
I have written to Zero Water about my experience and did not hear anything. We have been buying Zero Water products for well over a decade now. However, these past couple of purchases have failed miserably. We buy in bulk to stock up (we AND the rescue kitties all drink filtered water, which adds up), and the filters we just opened do not work. The water just sits in the reservoir and drips through, if at all. We are now on our 6th one out of the pack, and it failed just like the others. We bought another package through another retailer, hoping it would help, and those failed too. I haven't had ANY response from Zero Water, so I'm here to write this review and warn everyone of the failure. Obviously there are some quality control issues at play, and they are not willing to stand by their product. If we still hear nothing, we are tossing everything and starting over with an in-line filtration system. Very ridiculous to be so loyal to a brand and have them not even respond.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, February 9, 2023
Thank you for contacting ZeroWater. From time to time the filter can develop an air lock, some little air pockets or air bubbles that get trapped down inside the filter. Typically this is an easy and quick fix, simply remove the filter from the container and unscrew it from the tray. Then hold the filter sideways/horizontal and grip the filter very tightly and shake the filter with some good force side to side and back and forth 8 to 10 times. This will loosen the filter media and break the air lock.
Written by a customer while visiting zerowater.com
Customer Rating
1
Adding to what everyone has said
on October 18, 2025
Posted by: Chefgrlardee
Length of ownership:1 month
Purchased new pitcher and filters on Oct. 2. Water tasted fine and had no issues. It's Oct. 17 and the water tasted sour. I wished I read the reviews, but it was a sign that I needed to change the filter and the water tester did read 006. There's only two individuals using the pitcher and we are not home for the majority of the day. We used the water primarily for morning coffee/tea and pets water bowl. This is not a sustainable product. I will be searching for a better product after I use up my last filter.
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, November 4, 2025
Thank you for taking the time to post a review. We are sorry to hear of your dissatisfaction. Please call out Customer Service Team at 800-503-2939, we will be happy to assist you.
Written by a customer while visiting zerowater.com
Customer Rating
1
Used to Love Product, but Not Customer Friendly
on August 4, 2020
Posted by: RubyR
Length of ownership:1 year or longer
Very disappointed to find out that bulk purchase price will not be given when customer requests purchase of multiple smaller packs due to company's out-of-stock issues. By not honoring the bulk price when consumers can only purchase multiple small packs, you have made your product unaffordable for families. Back to water cooler / bottled water service for us...and likely better for the environment since less replacement filter/plastic waste.
No, I would not recommend this to a friend.
Written by a customer while visiting zerowater.com
Customer Rating
1
I'm done too
on December 8, 2025
Posted by: lyn22
Length of ownership:1 year or longer
These filters only last a couple weeks before water starts to taste fishy. Also lots of carbon particles floating in reservoirs. I am the only one in home. For the price of these filters they should last alot longer!
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater Team, January 7, 2026
We are sorry to hear of your dissatisfaction. Please call our Customer Service Team at 800-503-2939. We will be happy to assist.
Written by a customer while visiting zerowater.com
Customer Rating
5
Good feature and customer service
on January 23, 2020
Posted by: Phyl45
Length of ownership:6 months
I bought 30 gallon container and the filter lasted for more 5 months for me when I replaced the filter the water was not filtering through so I contacted Zero Water and was told how to correct the issue. Apparently I had air bubbles in the filter once I cleared that up it works great.
I would recommend this to a friend!
Written by a customer while visiting zerowater.com
Customer Rating
1
Echoing other recent reviews - faulty filters
on March 24, 2020
Posted by: Anna W
Length of ownership:1 year or longer
I've been a Zero Water customer for over two years, and on average my filters have lasted 2 weeks each. However in the past few months, the filters I've received (12-pack) have a 6+ TDS reading on the first use. I follow the exact instructions by wiping the filters off with a towel and letting the water run into a clean cup or the clean pitcher, but 6 out of the 12 filters had a high TDS reading right out of the pack. Not sure what's going on lately, but obviously very frustrated and disappointed since the filters are so expensive and half of them lately have been defunct. I've no choice but to look for other options....
No, I would not recommend this to a friend.
Response from zerowater.comBy ZeroWater, ZeroWater, March 24, 2020
Thank you for taking the time to post your review. Sorry to hear of your dissatisfaction. Please call our customer service department at 800-503-2939, option 2, so we can work to resolve this issue.
Written by a customer while visiting zerowater.com