this is the first time I have purchased the filters from this site and when I measured the water content it was at 28!!! Not happy with this site so far...
I would recommend this to a friend!
Response from CulliganBy ZeroWater Team, March 22, 2024
Thank you for contacting ZeroWater. The most accurate way to get reading is to test the water directly inside the pitcher. You can do this by removing the reservoir from the pitcher and sticking the meter in the filtered water sitting in the pitcher. If you get a 000 reading inside the pitcher it is possible that the cup or glass you were using before had soap residue on it causing the meter to read above 000. If you are not getting 000 in the pitcher, try the following steps to see if you can get the filter to read 000 on the meter. Dry off the filter with a clean paper towel. Then place the filter over a clean paper cup. Run a small amount of water directly into the filter and test the water that collects into the cup. If the meter does not read 000 it is possible that unfiltered water got into the pitcher via a leak at the O-ring. In order for filtered water to read correctly there must be a perfect seal where the filter is screwed into the reservoir. Make sure the filter is screwed in from the bottom not dropped in from the top.
The filter seems to be 'leaking' some kind of carbon or other residue, even after following the recommended troubleshooting steps. The TDS reader still lists 0, however it's not pleasant to look at and know I'll ultimately be drinking it. I haven't had this issue in the past. The water still tastes fine and I'm not dead yet, so there's that.
I would recommend this to a friend!
Response from CulliganBy ZeroWater Team, May 2, 2022
Please give our customer service team a call at 1-800-503-2939 in order to assist you. We are here M-F 7am to 8pm CST.
I find the filters to be expensive and they don't last a long time. Also, I have to re-install them occasionally because the water does not always flow through smoothly.
The filters don't last more than 2 weeks in our water. Stopped using this brand and chose one with a higher filter rating. The new system was more expensive up front, but the filters last three months.
No, I would not recommend this to a friend.
Response from CulliganBy Josh, ZeroWater Customer Service, April 20, 2021
Thank you for taking the time to post your review. We are sorry to hear of your dissatisfaction. Please call ZeroWater Customer Service at 800-503-2939, we will be happy to assist.