Zero Water is a great company that makes a superb product. Their filtered water tastes clean and refreshing. The pitcher unit is very easy to assemble and wash, and the water purity easy to test. I especially love the water meter tester they included with the pitcher I am so glad I found Zero Water so I no longer have buy heavy bottles of water.
The filter, when working properly, removes contaminants from water as advertised, yielding high quality pure water. However, the filters often fit poorly onto the Zero Water filter holder, and about every fourth filter seems to be a dud. By that I mean water passes so slowly through it that we give up and toss the filter. Although I was only asked to review the filters themselves, the large glass container for holding the water we bought from Zero Water needs frequent attention. We have to watch for leaks and fuss with the rubber gasket until the leak stops. When I said the filter and gasket fit poorly into the filter holder, by that I mean you have to fuss with it, screwing it in very tightly to keep unfiltered water from getting around the filter and contaminating the water in the main container. Apart from the above issues, the filter does a very good job.
Response from CulliganBy ZeroWater Team, January 25, 2023
Thank you for submitting your feedback, your comments will be shared with the appropriate parties. If you would like to discuss your experience in more detail with us we can be reached by phone at 1-800-503-2939 or by email at customerservice@zerowater.com
I am hard pressed to buy any other filter. These filters take tap water and make it taste like it came from a fresh mountain spring. I haven't experienced anything like it. Why buy water when you can invest in something that fills all your water needs without the huge plastic waste?
I would also love to receive a few small samples of the Carob Chips that I ordered, so that I can share them with local organic food stores to encourage them to order them
I love Zero Water. Taste is pure and delicious. Although the tester malfunctioned pretty quickly, I know that I need to replace the filters 2x per month, since the water in my town is not great. I'm delighted with the taste after every filter change. I looked into a system in my house and decided that Zero Water is the best value for the money.
The filter prices have skyrocketed along with the shipping cost
Response from CulliganBy ZeroWater Team, January 10, 2024
The current global supply chain and shipping costs are unpredictable, however, we are monitoring them closely and will always look for other ways to save costs before increasing prices. Our goal is to stay in the price range we are in, however, future external cost changes may force us to adjust prices, according to the industry standards. Additionally, we offer free shipping on all subscription orders and any order over $60. We do appreciate your feedback and your business.