Customer reviews from philips.com
Philips Norelco - Shaver 4100 Bonus Pack - Black/Blue
Average customer rating
4.3
(1,839 Reviews)
Rating breakdown 1,839 reviews
5 Stars
1,115
4 Stars
422
3 Stars
140
2 Stars
80
1 Star
82
87%of customers recommend this product.
(
1,530 out of
1,764)
Customer Reviews for Philips Norelco - Shaver 4100 Bonus Pack - Black/Blue
Posted by: dks123
Gender:Male
Verified Purchase:Yes
Had thick beard. While tryinh to shave, hair got stuck and it stopped working until I clean it. It is difficult to clean. Trimmer is good but.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: Bear50
Gender:Male
Verified Purchase:Yes
The product operates wet or dry and leaves the skin fresh and smooth. Helps shaping a clean line with a beard an easy task.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Mr. Spyder
Gender:Male
Verified Purchase:Yes
I purchased the shaver because it was advertised as being Gentle on Skin, but I did not find it to be especially gentle. I will continue to research other Norelco shavers, to find one that might be better suited to my sensitive skin.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 19, 2020
Hello Mr. Spyder,
Thanks so much for bringing this to our attention here. We do regret to hear that the shaver is not giving you that gentle of a shave as you were expecting. We would like to offer you some tips, that could help improve the results you are getting from your shaver so far. It may be that your skin still needs some time to adapt to the new electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
Please also keep in mind that it is important to be gentle while shaving, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
We hope this helps! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks so much for bringing this to our attention here. We do regret to hear that the shaver is not giving you that gentle of a shave as you were expecting. We would like to offer you some tips, that could help improve the results you are getting from your shaver so far. It may be that your skin still needs some time to adapt to the new electric razor. This means that your skin may feel slightly irritated in the beginning. Allow yourself an adjustment period of two to three weeks with your new Philips Shaver. You can also use a gentle moisturizer or aftershave lotion to minimize skin irritation after shaving.
Please also keep in mind that it is important to be gentle while shaving, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
We hope this helps! If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Kong time user
Gender:Male
Verified Purchase:Yes
Just rinse with water to clean. Only charge it once every 3 weeks. It also shaves close without shaver burn.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Shaves very close ,love the 1 hour charging time !
on March 16, 2020
Posted by: cleanshav
Gender:Male
Verified Purchase:Yes
Love close shave an 1 hour charging time !!
Have not used wet shave yet , love dry shave !!
Have not used wet shave yet , love dry shave !!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Can't find replacement head. Shave wasn't as close
on March 19, 2020
Posted by: Example
Gender:Male
Verified Purchase:Yes
I received this as a gift 2 years ago. Tried using with shaving cream, didn't work as claimed. Heads kept getting gummed up after each cleaning. Used as dry shaving. Heads didn't last as long I thought thry would. Can't find replacements heads for.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 23, 2020
Hi there, thanks for leaving your honest review behind here. We regret to hear that the shaver you have received as a gift is not living up the expectations you had of it. If we may, we would like to share some tips here that can hopefully improve your experience with the shaver. Firstly, it is important to pre-trim your long facial hair. If you have not shaved for a couple of days and have a heavy beard, it is a good idea to trim your beard before you start shaving. This technique also helps in reducing shaving time. While shaving, it is important to be gentle, especially if you have sensitive skin prone to irritation. Do not press the shaver too hard against your skin. Only apply a gentle pressure which makes your facial hair stand upright and makes it easier for the shaver blades to catch and cut them. Gentle pressure also reduces friction between the shaver and your skin, resulting in a more comfortable experience.
When using your Philips Shaver with a foam or shaving gel, take care of the following tips:
1. Always wash your face with water and soap before you start shaving.
2. Apply your favorite shaving gel or foam to your skin.
3. Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please take care of the following things:
1. Firstly, always wash your face with some water and soap and then dry it properly.
2. Allow at least 15 minutes for your skin to dry completely before you start shaving.
3. Move the shaver on your skin in circular movements to cut all hair growing in different directions.
Once a year, depending on your shaving behavior, the shaver head replacement symbol will light up orange continuously, as a reminder to replace the shaving heads. You can find the replacement heads for your model right here: https://www.usa.philips.com/c-p/HQ8_52/norelco-shaving-heads
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
When using your Philips Shaver with a foam or shaving gel, take care of the following tips:
1. Always wash your face with water and soap before you start shaving.
2. Apply your favorite shaving gel or foam to your skin.
3. Start shaving by moving your shaver in circular movements over your skin. This ensures that all hair growing in different directions are removed from your skin.
If you are shaving without water, please take care of the following things:
1. Firstly, always wash your face with some water and soap and then dry it properly.
2. Allow at least 15 minutes for your skin to dry completely before you start shaving.
3. Move the shaver on your skin in circular movements to cut all hair growing in different directions.
Once a year, depending on your shaving behavior, the shaver head replacement symbol will light up orange continuously, as a reminder to replace the shaving heads. You can find the replacement heads for your model right here: https://www.usa.philips.com/c-p/HQ8_52/norelco-shaving-heads
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: DJ Sr
Gender:Male
Verified Purchase:Yes
Not the quality of my old norelco. The shaver heads only have one row of cutting blades compared to three on my old one
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 25, 2020
Hi there, we're sorry to hear that you're not satisfied with your Norelco shaver. For assistance, feel free to get in touch with us via social media. We’re available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Written by a customer while visiting philips.com
Customer Rating
5
Razor is easy to use , easy to handle, easy to rec
on March 20, 2020
Posted by: Don’t have one
Gender:Male
Verified Purchase:Yes
Works and cuts well , easy to use easy to handle easy to recharge
I would recommend this to a friend!
Written by a customer while visiting philips.com