Customer reviews from philips.com
Philips Sonicare - 2 Series Bonus Pack - White
Average customer rating
4.5
(1,314 Reviews)
Rating breakdown 1,314 reviews
5 Stars
882
4 Stars
290
3 Stars
72
2 Stars
36
1 Star
34
91%of customers recommend this product.
(
1,107 out of
1,216)
Customer Reviews for Philips Sonicare - 2 Series Bonus Pack - White
Customer Rating
1
Vibration spotty after 3 years again
on November 8, 2020
Posted by: Anonymous
Gender:Male
This is my second Philips Sonicare brush, and again the vibration becomes less powerful after the 3 year mark. It happened in the same time frame with my last one, and this is just unacceptable. I haven't dropped it or done anything with it, it's fully charged, and it just suddenly started a week ago. What more is that the steel part which you connect to the brush head is rusting. Brushing seems like it doesn't nothing, and on random days it'll go full throttle, but more days than not, it just vibrates slightly which isn't a good brushing experience.
Last Philips product I'll be buying in a long time.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 10, 2020
Hi Jayjay,
We are sorry to hear that the product did not live up to your expectations.
For a closer result, make sure that you're still using the original charger that came with your Philips Sonicare Toothbrush. Also be aware that, charging on a metal surfaces or near other chargers can create interferences.
Finally, make sure the change the brush every 3 months.
For any additional information, please feel free to get in touch at any time via social media (Facebook and Twitter) or the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards
Philips Consumer Care.
We are sorry to hear that the product did not live up to your expectations.
For a closer result, make sure that you're still using the original charger that came with your Philips Sonicare Toothbrush. Also be aware that, charging on a metal surfaces or near other chargers can create interferences.
Finally, make sure the change the brush every 3 months.
For any additional information, please feel free to get in touch at any time via social media (Facebook and Twitter) or the contact page on our website. One of our colleagues will provide you with the best assistance.
Kind regards
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
5
Leaves my teeth squeaky clean!
on December 2, 2021
Posted by: Silvy Lo
Gender:Female
[This review was collected as part of a promotion.] I love this toothbrush. Battery lasts super long without charging and leaves my teeth feeling extra clean!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Very diappointed with this product.
on November 27, 2014
Posted by: Linda49
Gender:Female
Have used a Sonicare toothbrush for the last several years, the latest being a Series e. This new toothbrush has a much smaller head, its action is not nearly as intense as my old (3 year old) Sonicare. The Series 2 model doesn't have the quad signal in its 2 minute timer, and the battery indicator doesn't show any increments - just charged or not.
Will return this product if I can, and buy an older model.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Not as good as eSeries
on December 8, 2014
Posted by: ToddK
Gender:Male
I found a great deal on this product and my old eSeries one was only lasting about 5 uses between charges so the battery was just about shot (lasted a good 3 years). At first I was really disappointed because it was nowhere even close to the power of my old one. I began looking through the manual and saw the part about the 14 day easy start that ramps up the power. I went and checked my brush and it was on, no wonder such weak power. As soon as I turned it off, I got a lot of the power I was used.
It is still not as powerful as my old one but pretty close. If you are a previous owner of a sonicare and your teeth are already used to the high vibrations make sure you turn off the easy start program.
Cons: very noisy compared to previous models
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Charging base is cheap
on November 23, 2014
Posted by: disappointed34
Gender:Female
Previously had an e series and it was great, bought the HX6212/05 last night and what a disappointment. The charging base is so cheap and light that it does not hold the handle upright and falls over. Was expecting better quality from Sonicare product. Will try to return and buy an e series again just for the charging base
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Impossible to find model #
on July 17, 2016
Posted by: Mike11
Gender:Male
This company makes it very difficult to find model #. Without # it is impossible to purchase replacement brush heads. Get your act together
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Just from the Dentist Clean
on July 27, 2016
Posted by: LeonaM
Gender:Female
When I first received the Sonicare Plaque Control Toothbrush, I was a little skeptical. I received it as a free sample. The first thing that I noticed was that the brush head was very small. I thought, `How could something so small do a good job cleaning?` I gave it a try and really was amazed at how clean it made my mouth feel. It really felt as though I had just left the dentist. Overall, it is small, but it is powerful. It also is very quiet. I am glad that I had the opportunity to try it and now wish that I would have purchased one sooner.
Pros: quiet, easy to use, pwowerful
Cons: replacement heads are expensive
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Poor design
on December 12, 2014
Posted by: Jackster
Gender:Female
I do love the higher end electronic toothbrushes and our old Sonicare was great. This one doesn't have the quad timer (although I'm fairly sure the box and manual said it did.)
The heads are less bulky than the old ones which is easier to keep clean but they don't really slip on and off well. One is never quite sure it's all the way on.
Finally the base is so small there's NO place to store extra cord. Who has space on their bathroom counter for extra cord to be hanging around? It's a small but really irritating design flaw.
Cons: no cord storage, no quad timer, brush heads mounting not easy
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com