Customer reviews from brother-usa.com
Brother - MFC-J5520DW Wireless All-In-One Printer - Black
Average customer rating
3.9
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
65
4 Stars
39
3 Stars
16
2 Stars
9
1 Star
13
77%of customers recommend this product.
(
106 out of
138)
Customer Reviews for Brother - MFC-J5520DW Wireless All-In-One Printer - Black
Customer Rating
5
Works 99% of the time! Maintenance cost low
on February 3, 2017
Posted by: Happy Gross
from Salem, OR, United States
We have two of these printers and if one of them finally wore out we would buy another one to replace it. Unlike other brands that are on the market this printer stays connected while it's wired or wireless. The ink last
longer and doesn't cost nearly as much as others. The printers almost never jam up or print double sheets which is good when printing labels. The functions on the printer are easy to setup and use.
longer and doesn't cost nearly as much as others. The printers almost never jam up or print double sheets which is good when printing labels. The functions on the printer are easy to setup and use.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Have always thought highly of Brother products.
on February 4, 2017
Posted by: snaps55
from Salt Lake City, UT, United States
This printer was very very easy to set up & I have used it for quite a few different printing jobs so far. Scans beautifully. Have not used fax feature yet. Copies are great. Have used manual feed and different types of paper. All with very good results. I hope it lasts longer than the last printer we had--ended up with motherboard and had to scrap it after only 2 years--NOT a Brother machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Working well so far.
on February 5, 2017
Posted by: tumblefly
from Oregon, United States
Working great so far. Hope the new ink cartridge lasts a while when I put it inafter th e starter carteidge is empty. Have it all set up for wireless and works great even off my phone. Only 1 jam up that I cleared.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Printer, Fax, Scanner
on February 5, 2017
Posted by: whereslisa
from Seattle, WA, United States
I like this product. Ink is hard to come by and it would be nice to have some physical directions on how to work all the features. But I will slowly figure them out. It is bigger than I had hoped. But again, I like it!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Poor Print Quality and Difficult Installation
on February 6, 2017
Posted by: JD54321
from California
I was very disappointed in this printer. The print quality was terrible and the installation process was not at all intuitive. I returned this printer after one week.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good value.
on February 18, 2017
Posted by: Jpl01
from Arkansas, United States
Print quality on standard setting a little light: adequate when printed at best quality (only tested using inkjet paper).
I have the printer in an enclosed space which limits access to the rear multifunction tray.
Only complaint is that a near business class printer is unable to print address labels. This is NOT evident in the promotional materials reviewed prior to purchase.
Overall pleased with product.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not what I expected
on February 26, 2017
Posted by: HOF2
from Chicago, IL, United States
After owning many other printers, both HP & Brother, I expected this machine to be more intuitive in its use. I had to consult the manual for each and every printer setting. I also find it very difficult to print photos. And, the new ink cartridges do not last. I am disappointed because I typically Love Brother products.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Wifi challenging to set up
on March 3, 2017
Posted by: HappyWife
from Sunland
I called several times, spending hours (and hours) of my time and your patient staff's time, trying to get my New MacBook Pro OS Sierra to communicate to the printer. I finally gave up and have to physically bring my laptop to the printer and plug it in when I need to print something. Not very thrilled with the printer as I was paying a premium to have the printer on a shelf and my computer wherever. It didn't work as flawlessly as I had hoped.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com