Customer reviews from brother-usa.com
Brother - MFC-J5720DW Wireless All-In-One Printer - Black
Average customer rating
3.7
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
35
4 Stars
25
3 Stars
14
2 Stars
12
1 Star
8
68%of customers recommend this product.
(
64 out of
94)
Customer Reviews for Brother - MFC-J5720DW Wireless All-In-One Printer - Black
Customer Rating
2
Mediocre, at best
on December 18, 2015
Posted by: ImmigrationAttorney
from Miami, Florida
We use this printer in our small legal office. First, the feeder will not feed our documents head-first because of the holes at the top of the pages. We have resorted to scanning or copying pages bottom-first as a result.
Next, the feeder takes multiple pages at a time. No, not all the time, but enough that we have to monitor the copier and review each copied document to check for all pages.
Another difficulty that we experience with the product is that it's slow to "wake up." I can have several documents pending printing on my laptop and wait nearly 30 minutes for them to print.
We specifically made this purchase because of the savings on ink cartridges (vs competitors) and because our previous Brother printer was so effective. While it gets the job done, it's a little disappointing that it's not as feckful.
Next, the feeder takes multiple pages at a time. No, not all the time, but enough that we have to monitor the copier and review each copied document to check for all pages.
Another difficulty that we experience with the product is that it's slow to "wake up." I can have several documents pending printing on my laptop and wait nearly 30 minutes for them to print.
We specifically made this purchase because of the savings on ink cartridges (vs competitors) and because our previous Brother printer was so effective. While it gets the job done, it's a little disappointing that it's not as feckful.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great little machine
on February 8, 2015
Posted by: Joey
from Marshall, WI
I only tried this machine a couple of times but I would give it 4 1/2 stars. It prints brochures and photos like a dream and even "to-the-edge" prints. The only con that I would have is that tray #2 can only be programmed to use plain paper. It is absolutely idiot proof to set up with wi-fi and air-print. The size is nice (about half the size of color laser printers
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointing
on November 12, 2015
Posted by: Joann
from Los Angeles, CA
I guess the excellent Brother black and white printer purchased some time ago led me to expect too much of this low-priced printer. The color quality is poor and there are few means to adjust it. The machine is slow and makes an awful squealing noise when it begins to print.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed
on April 26, 2015
Posted by: DavidinNYC
from New York, NY
The first one I got wouldn't initialize - new out of the box and didn't work. Took nearly a week to get it replaced, and customer service was quite a bit lacking in terms of getting that unit replaced. I mean, c'mon it was brand new out of the box and didn't work, and their answer was 'well, you can get it fixed (I don't want a 'fixed' new unit, I want a WORKING new unit), and they were not fast about getting the replacement to me. Plus, they were very specific that the replacement would be printer only and that I should retain all the cables, etc. from the original one, but that wasn't the case at all. The second one works ok, but I'm still a bit disappointed. I'd had an HP for years and next time, I'll go back to HP. The Brother printer is loud and sounds like it's churning out the pages. If I'm printing while I'm on the phone, I have to step away from my desk because it's so loud. Plus color printing is really, really slow, and the colors are not distinct or sharp. The paper tray to receive the printed copies seems flimsy and cheap. I like the big holders for paper. Setup was easy. It's a handsome unit, although the plastic seems a little cheap. I want to like it, I just don't.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Tabloid printing, ** letter/legal scanning ONLY **
on October 27, 2014
Posted by: Mazaru
from North Reading, MA
We purchased the MFC-J5720DW thinking it would print/scan/copy tabloid pages. The two trays for printing is a great option allowing one to be set as tabloid and one as letter sized.
The feeder for scanning ONLY allows up to 8.5" wide paper which seems like a hidden restriction. It is an "Inkjet All-in-One with up to 11"x17" Printing and Duplex Scanning" which should read "Inkjet All-in-One with up to 11"x17" Printing and 8.5" wide Duplex Scanning". We would have even settled for a feeder from the front that would handle tabloid scanning with the glass only handling letter sized scanning.
Brother should be not be advertising the scanning feature without including the size restriction.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Regrets
on December 12, 2015
Posted by: MEPainter
from Tampa, FL
Setup was difficult. Printer is painfully slow in response when printing and frequently stops midstream when printing large files. Has to be turned off to clear the file. Now it prints pale, images midstream in a print job, then I reprint and it works fine. UGH! Unfortunately I threw the box away or I would be attempting to return this. I have been happy with other brother printers but this one was a mistake! I rarely write reviews but the emails requesting a review were annoyingly persistent! Hopefully this will stop the relentless email. I am now looking to buy a machine that actually works.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Easy Setup and Working Well
on February 29, 2016
Posted by: Bearcat
from Helena, MT
Setting up and operating the 5720 was easy and it has been working in all modes flawlessly. The wireless setup is a little slower than the hard-wired type but nothing to be concerned about.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
ok purchase
on February 10, 2015
Posted by: MFCJ5720DW
this printer is clearly better than HP that i have owned; however the setup instructions were not straightforward which meant that i downloaded the wrong drivers which caused my printer to print extremely slow. i called customer service and they helpd me fix the problem.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com