Customer reviews from brother-usa.com
Brother - MFC-J5720DW Wireless All-In-One Printer - Black
Average customer rating
3.7
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
35
4 Stars
25
3 Stars
14
2 Stars
12
1 Star
8
68%of customers recommend this product.
(
64 out of
94)
Customer Reviews for Brother - MFC-J5720DW Wireless All-In-One Printer - Black
Customer Rating
1
2nd Printer
on February 1, 2016
Posted by: Celie
This is a replacement printer for my other one. Two days ago it started chewing up my scans. Since these are important documents I had to start doing them separately by scanning them under the glass one by one. I need to call you when I have time. Very disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer, but slow to print
on June 27, 2016
Posted by: JV16
from St. Louis, MO, United States
I received this printer because an older model printer (MFC-J4710) had a quirky malfunction that caused it to continually shut down. I contacted Brother customer service and since I was within my warranty period they sent me a new printer. The process was very quick and easy.
This printer has more features than my old printer and seems to work great. My only issue is that it does take a long amount of time for things to print via WiFi. It will take a minute or two for the printer to receive the data and sometimes it will cancel before it is fully received. Hopefully this is an issue I can work to improve or find a solution, but it still works. I've been impressed with Brother's customer service area when I do have problems.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Generally, I am pleased.
on August 8, 2016
Posted by: Sausalito Bob
from Sausalito, Calif.
The machine works well - copies, printing, scans and two sided of each. Two paper trays allows regular paper and envelopes to be loaded at same time. Photo printing is great, b&w and color.
HOWEVER, specs say it will handle a standard business envelope, Com 10, in the paper tray. It will, but only with mods to the paper tray - otherwise, single feed from the back. Brother did not put in a "paper stop" for the #10 envelopes, so I had to fabricate one from two pieces of wood trim across the inside front of the #2 tray to hold the blank envelopes in place.
HOWEVER, specs say it will handle a standard business envelope, Com 10, in the paper tray. It will, but only with mods to the paper tray - otherwise, single feed from the back. Brother did not put in a "paper stop" for the #10 envelopes, so I had to fabricate one from two pieces of wood trim across the inside front of the #2 tray to hold the blank envelopes in place.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Not a great printer
on August 15, 2016
Posted by: xxxxxxxxx
from Michigan, United States
I have owned other Brother products including printers and they have all worked fine. This product is a big disappointment. When you run a print job with multiple pages the paper shoots out with such force that the paper shoots over the paper stop (which is totally inadequate) and falls to the floor. Also, because of the poor way the tray receives paper on a multiple page job the paper does not come out evenly and pages go underneath previous pages or the pages go on the floor. I have to manually collate even a small print job of 4 or 5 pages. I am using good quality paper. I have worked with you Customer Service and they say there is no problem. I finally drilled holes in the plastic receiver tray and put a 90 degree metal angle support to hold the paper stop vertically. This stops the paper from going onto the floor but does not prevent the problems with collation. No more Brother products for me.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wonderful for my home-based business!
on May 13, 2016
Posted by: Speedy Alkaseltzer
from Newton, MA, United States
The purchase of this wonderful 'All in One' has allowed my home-based business to run leaner-with a much smaller equipment 'footprint', while allowing me to create and present materials on a par with the 'print shops' of my former corporate employers.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best printer I've had
on June 26, 2016
Posted by: Best Printer
from Clarksville, TN, United States
I've had Brother printers before, my last printer did work, however, I wanted a dual tray, which I LOVE. No more having to switch paper. The paper I use most is in tray 1 and when I need to switch to tray 2, just go in to preferences, which pops up anyway, and change to Tray 2, the printer reverts back to tray 1 because that's the default. It has clear crisp letters and I've done quite a bit of printing and the only color I've had to change is the blue and these are the cartridges that came with the machine. Just a little hint, I learned this from the old Brother, when it shows you that you are low on ink, continue to use it till the printer stops, it doesn't hurt anything, I've even been in the middle of printing from the computer, I thought for sure I'd messed up, I replaced the blue and the printer started right up again. Another reason I choose the MFC-J5720DW over the other Brother dual tray was the size, this one fits where the MFC-J870DW was. I can't say enough about this printer, I Love It. Also, I've never written a review about anything.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Some great qualities but some aggravation also.
on July 13, 2016
Posted by: TPM Director
from Huntsville Texas
I love the 5720 multiple tray features. I am constantly printing out full size pages, 4x6 pictures, and various size envelopes. The 5720 handles this superbly. The printing, including pictures, is of very good quality. I am quite satisfied with the ink usage also. What I am dissatisfied with is printing documents with graphics on them. Anytime I am printing out multiple document pages that contain pictures, the printer will print the first page and then freeze. The only way out is to unplug the power source and wait, then plug back into the power outlet. I use Apple's Pages and was told by a Brother representative that Pages was not supported and to use Microsoft Word. I tried that and have found that the same aggravating thing happens with Word. So, anytime I am printing a multi-page document with pictures, I have to manually print one page at a time. Ridiculous. I do not have the 5720 connected as a fax machine, so I can not comment on that aspect of the machine.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Only 840 Color Pages per Black Toner Cartridge
on August 19, 2016
Posted by: Small Office
from California, United States
So I have had this printer for 2 months and I wanted to use up the initial toner cartridge a friend had a project where he needed a 70 page book printed 20 times. So I bought an extra set of print cartridges and started printing. This book has maybe 10 pages with image the rest is text. I was only able to print 12 books and I am out of Black and Yellow Toner already. These are the New Cartridges. This is not even 1/3 of the approximate page yield in their specifications. I am totally annoyed with this as that was a selling point for me. Also can't get it to print multiple copies of the same document it locks up I have to tell it to print them one at a time. Feeling frustrated with Byers Remorse!
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com