Customer reviews from brother-usa.com
Brother - MFC-J5720DW Wireless All-In-One Printer - Black
Average customer rating
3.7
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
35
4 Stars
25
3 Stars
14
2 Stars
12
1 Star
8
68%of customers recommend this product.
(
64 out of
94)
Customer Reviews for Brother - MFC-J5720DW Wireless All-In-One Printer - Black
Customer Rating
4
New Brother MFC
on December 5, 2016
Posted by: jjcj
from Bluefield, VA, United States
We really like this new multi-function printer---It is fast and easy to set up---The scan/print speed is very good---The cost of ink cartridges is lower than our previous printer cartridges---Our only complaint is that the color printing does not appear to be as high of quality as our old HP.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
poor color quality, not user friendly
on December 23, 2016
Posted by: sawh
from Utah, United States
This might be OK for an office but for my home use it was most annoying. If the internet went out for a spell, the computer had to be restarted to get the printer to work again. It does do nice two sided document feed scanning. It is slow but then it is an all in one so it is a good feature and acceptable. The biggest issue is the muted color quality. Colors are so dull and faded looking. Just not acceptable. It is now sitting in a box in the basement. As I use my printer for greeting cards and photos that is my priority. The Brother was OK for text printing. I would not think it would be very appealing to have such faded pictures for business brochures or grafts or charts with color. I had original brother ink in the printer. The originals did not last very long. The colors were the same muted look after I put in new Brother ink cartridges. It is also fickle about what papers it will accept. Absolutely have to go through the computer to tell it what type of photo paper you are using or it will not feed. It would take 65 lb card stock but not the Avery Greeting card paper which feels no heavier. You cannot just put paper in there and get it to accept it. It would not feed any photo paper through unless I used the computer to tell it to print and i could not get it to print to the right tray just using the keypad on front of machine. I had to use the computer to tell it which tray to use. This is machine is huge and more complicated to use than the previous printers I have had. So this may be fine for an office but for home use I would not recommend it at all. I picked it for the two sided scanning. When I was done scanning I put it away.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product
on March 30, 2017
Posted by: Prince77
from Arlington, TX, United States
I have been using mic-j5720 dw for several months. The best wifi printer I have ever used.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
TERRIBLE Experience!
on April 11, 2017
Posted by: ECV2017
from Portland, OR
I received a printer which immediately, out of the box, had a hardware issue which resulted in the printer printing nothing but lines when connected by USB (wireless was too slow to be useful). I spoke with 3 different individuals on one day, repeatedly confirming all the troubleshooting I had already done, was told it was Apple's fault. I then worked with AppleCare specialists to further troubleshoot and confirmed again that it was certainly with Brother. With the AppleCare specialist, we did a conference call to Brother - where the new technician also assured us this was a problem with the Brother machine, but that they could not fix it and it would need to be escalated. I was assured that FINALLY the notes were being included in my account (as had not happened the last three times) and that I would be sure to receive a call within the day. When no call came, that day or the next, I called back - only to find that there were no notes and the issue is yet to be resolved. TERRIBLE customer service - all polite, but NO follow through or support - and I still do not have a working machine or warranty issued.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very Convenient
on April 22, 2017
Posted by: malexah
Love that you can print multiple sizes in one compact printer. 11x17 fits into the same tray with just a few adjustments. It's great!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
A little light on printing
on May 4, 2015
Posted by: dawggee713
from Atlanta GA
Works fine but printing is a bit light in color and darkness
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Fair
on October 21, 2015
Posted by: GCQCFP
from SC
Printing on plain paper is fine. However printing photos on glossy paper, not so good.
Printer leaves roller marks on the glossy paper detracting big time on the picture.
Printer leaves roller marks on the glossy paper detracting big time on the picture.
If you are printing a lot of photos, do not buy this machine. Everything else works just fine
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
EXCELLENT BUSINESS MFP
on December 11, 2015
Posted by: poetryman
from Massachusetts
Purchased to replace a 5910DW which still works except for the scanner - can't scan or copy; printer works fine. The 5720DW has many pf the same features, prints faster, and scans just as well (although I find the ADF tray less convenient for document placement). I don't use it for pictures, so no opinion there, but works well for color graphics. Seems sturdy enough and the 11x17 feature is great when needed. I'm happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com