Customer reviews from usa.canon.com
Canon - imageCLASS Laser Multifunction Printer - Monochrome - Plain Paper Print - Desktop
Average customer rating
3.5
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
11
4 Stars
18
3 Stars
9
2 Stars
5
1 Star
5
53%of customers recommend this product.
(
24 out of
45)
Customer Reviews for Canon - imageCLASS Laser Multifunction Printer - Monochrome - Plain Paper Print - Desktop
Customer Rating
3
Strange
on December 14, 2008
Posted by: Me
from Bucks County, PA
Some really strange quirks with this model escpecially the crazy way that you must implement scanning. Clearly a product that needed more time in R&D before launch. Let's hope that Canon cures some of these mistakes with a firmware update!!
Pros: High Quality Output, fast print speed
Cons: Difficult Setup, Difficult to use, menu system, scanning system, network connectivity issues
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
4
good printer, weak documentation
on November 20, 2009
Posted by: IT pro
from washington
I like the printer and print quality. I dislike the aforementioned issue with USB. It bit us, so we went to add it to our networked printer collection... only to discover that the printer network settings were both hard to set (interface for entering data lacks an easy way to back out of setting changes) and we couldn't figure out how to print a master settings report.
Rule 1 of a good user interface is that no user action changes the settings unless confirmed, and there is always a way to back out if you make a mistake.
The keypad interface was obviously user tested by the guy who wrote the interface... always a big mistake!
Worse yet? The support website that requires lots of complex and buggy javascript to display (well, two copies of IE and a copy of firefox could not provide us with correct links - and showed as blank on IE! To be fair, a browse of the source code indicated that they may have been debugging it... live) some simple download links.
In summary, apart from the difficult to configure and display network settings, and the issues with USB, and the difficulty in getting information... it's not a bad printer.
Pros: High Quality Output, fast print speed
Cons: Difficult Setup, Difficult to use
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
5
Scanner!!!
on March 21, 2012
Posted by: Spyker
So it took me a little researching to figure out the scanner wasn't working. All it took was for me to hit the Scan button on the printer twice to change it to "USB Scanning" instead of "Network Scanning" and it worked perfectly. Love this printer, super fast printing, just wish it did color.
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
on January 3, 2009
Posted by: Tim
from Seattle, WA
Definitely the scanning function needs to be fixed. Exchanged the printer twice and they all are exhitbited the same scanning issue. Talked to Canon technical support he admitted there are some driver bugs. I have spent so much time to set up the scanner but only worked intermittenly and very unreliable.
Pros: High Quality Output, fast print speed
Cons: unreliable, Difficult Setup
No, I would not recommend this to a friend.
Response from usa.canon.comBy Internet Marketing, November 5, 2009
For customers who may experience issues when scanning, please update using Firmware V072 from the Drivers & Downloads tab on the consumer site to address your concern. We apologize for the inconvenience. Thank you, Canon U.S.A., Inc.
Written by a customer while visiting usa.canon.com
Customer Rating
5
USB cable
on November 11, 2009
Posted by: Mil Canon
Just an FYI...I was about to throw my beautiful printer 10 stories down because it would not print, but I found out that all that it needed was a functional USB cable. I was using USB 2.0, and apparently this isn't supported. I was confused as to why my printer would print sometimes and not others, but using an older cable seems to have solved this problem.
I would recommend this to a friend!
Written by a customer while visiting usa.canon.com
Customer Rating
4
Manual intervention for scan is unreasonable
on January 27, 2010
Posted by: howmuchdog
from Los Angeles
Prints nicely BUT the need to push a button to bring the printer to an active state and THEN have to push the SCAN button to enable the printer to scan a photo on the platen is IMO inane.
Pros: reliable, High Quality Output, fast print speed
Cons: Difficult to use, manual setup of scan
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
3
Good idea -- needs work
on August 23, 2009
Posted by: JohnVE
from Cape May County, NJ
Print is fast and of good quality. Setup easy. Scanner is very difficult to get a quality scan, and there are no real controls available to the user to adjust.
I would not buy again.
I would not buy again.
Pros: fast print speed, Small Footprint
Cons: unreliable, scanner output quality
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com
Customer Rating
2
Difficult to Install
on December 22, 2012
Posted by: katz617
from South Haven, MI
I like the printer when it works. Every time I try to use this with a different computer, I can't get it to work. It installs, and the computer says it's working properly, but nothing prints. In 2 years, I have never gotten network scanning to work at all. The print quality on copying and USB scanning is poor. The original must be high print quality to get a decent copy.
If you can get it to print, the print quality is excellent. I'm still on the original toner cartridge that came with the printer, so it must full-size, not a small starter toner. It could also be because I can't get anything to print to use it.
Pros: fast print speed
Cons: Difficult Setup
No, I would not recommend this to a friend.
Written by a customer while visiting usa.canon.com