Customer reviews from timex.com
Timex - Ironman Women's Mid-Size 10-Lap Watch - White
Average customer rating
2.8
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
4
4 Stars
1
3 Stars
9
2 Stars
4
1 Star
5
45%of customers recommend this product.
(
10 out of
22)
Customer Reviews for Timex - Ironman Women's Mid-Size 10-Lap Watch - White
Customer Rating
1
Replacement Band Not Available
on October 15, 2017
Posted by: MJRo
from Houston, TX, United States
Gender:Female
The watch is still ticking, but the band broke over a year ago, and there are no replacement bands available anywhere. So the watch is now useless. Very odd that Timex does not produce a replacement band.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, October 18, 2017
Hello, thank you for your review! We are sorry to hear that you are having difficulties getting a replacement band. For band replacements, you may contact a member of our Customer Service Team at 1-800-448-4639 or custserv@timex.com, and we will be happy to assist you and give you options in getting the band.
Written by a customer while visiting timex.com
Customer Rating
3
no manual?
on October 28, 2017
Posted by: Trish
from Pennsylvania
Gender:Female
I have searched the Timex website. I have downloaded several manuals that are supposedly the right one. they aren't! I downloaded one in a link that was given in a review of the watch and it wasn't the right one. There are tons of complaints about not having directions! I should have looked here before I ordered it from Amazon. It just arrived today, and I don't know what to do with it. I have loved ironman watches in the past - not so sure about this one now if I can't even figure out how to set the time and day and date! It is the Ironman Essential 10 Mid-size T5K523 9J doesn't show up in your search - or anywhere here! nor does essential 10.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, November 3, 2017
Hi! Thank you for your review! We are sorry to hear about your experience as this is not what we intend. We have sent you the instruction manual for this watch to your email. You may also download it from our website www.Timex.com by going to the Instruction and Manuals option and typing in the style number of your watch. For further assistance kindly contact our Customer Service Team at 1-800-448-4639 or email at custserv@timex.com.
Written by a customer while visiting timex.com
Customer Rating
3
Fit for purpose
on November 4, 2017
Posted by: Reggieoz77
from Sydney, New South Wales, Australia
Gender:Female
The watch functionalities are fine but after wearing it everyday, the strap has snapped. Surprising of its meant to be a high performance watch. Were can I get a strap replacement as there doesn't seem to be one on your website
I would recommend this to a friend!
Response from timex.comBy Timex Customer Service, Customer Service, November 6, 2017
Hi! Thank you for your review. We apologize you are having issue with the strap of your watch. Our Customer Service rep will directly contact you through your email.
Written by a customer while visiting timex.com
Customer Rating
1
Don't get the white one!!
on November 13, 2017
Posted by: Annegrenade
from Florence, SC, United States
Gender:Female
I have only had this watch for 2 months and the band is disgusting! It started picking up color from my clothes the first day I wore it and has only gotten worse. I expected it to get dingy at some point just because that's what white does but not to the point it has I only two months.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, customer service, November 15, 2017
Hello, thank you for sharing your feedback with us. We are sorry to hear about this and we appreciate that you brought this to our attention. We understand how frustrating this is and we assure you that your complaint will be handled seriously. A member of our team has reached out to you directly through your email for assistance with this matter. You may also contact our Customer Service Team at 1-800-448-4639 or custserv@timex.com and we will be more than happy to assist you.
Written by a customer while visiting timex.com
Customer Rating
5
Love watch
on December 30, 2017
Posted by: rxmom98
Love the watch but the strap "keeper" broke and I can't find the replacement size to order one.
I would recommend this to a friend!
Written by a customer while visiting timex.com
Customer Rating
2
love the watch dislike the color it is now
on January 2, 2018
Posted by: Lori
from PA, United States
Gender:Female
I have had this watch for a few months and it was white. It is not a discolored tan. I have tried everything I could think of to get it back to the white color including the magic eraser. it has not worked. I am disappointed in that. I Do like the watch itself I just hold have picked a different color that would remain true to the color shade
No, I would not recommend this to a friend.
Written by a customer while visiting timex.com
Customer Rating
3
Doesn’t last
on January 10, 2018
Posted by: Swimgirl
from Medford, MA, United States
Gender:Female
I like everything about this watch (shape, color, water resistant etc) however it DOES NOT last. This is the second one I’ve purchased in a year, and water has gotten under the casing. I’m not doing anything particularly aggressive to it, just wearing it to swim laps. I’m also not pushing the buttons underwater, which I heard can allow water in. The watch is just cheaply made.
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, January 11, 2018
Hello, thank you for your review! We apologize you are having issue with your watch as this is not what we intend. We would like to help you on this matter and we have our Customer Service rep sent you an email to directly assist you.
Written by a customer while visiting timex.com