Customer reviews from frigidaire.com
Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.1
(3,588 Reviews)
Rating breakdown 3,588 reviews
5 Stars
1,756
4 Stars
1,085
3 Stars
382
2 Stars
167
1 Star
198
85%of customers recommend this product.
(
2,937 out of
3,469)
Customer Reviews for Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
4
Replacement
on February 16, 2017
Posted by: coonie
from Decatur, TN
I bought this refrigerator about a month ago to replace a smaller one it has lots of storage the only problem is the temperature in the freezer cannot control temp it is either too hot are to cold other than that it is a good buy for the price
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
pretty simple to use
on February 16, 2017
Posted by: greeeneyes8414
from Tucson, AZ, United States
[This review was collected as part of a promotion.] bought this back in August 2016 and the handle broke off January 2017,not covered under insurance but the company was nice enough to ship me another handle. works great
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 28, 2017
Hey greeeneyes8414, I am sorry to hear of your refrigerator handle breaking. Am glad to hear the matter was resolved to your satisfaction. Please let us know if you have any questions on your appliance’s features. You can reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ouch
on February 16, 2017
Posted by: eraserhead
from Connecticut, United States
This is the second Frigidaire refrigerator that I have bought, the first was very similar to this one, it ran OK but didn't last past 6 years. Call me an idiot but I bought another one, I guess cost was the object as it was towards the cheap end. This one runs OK but I can't get the freezer down near 0 where I think it should be, if I turn the temperature down anymore the stuff in the refrigerator section starts to freeze. I kept the shelving from my old one as it fit and I liked it better than this new one, they had cut the quality. I bought a Frigidaire dehumidifier a few years back that only lasted one season and I had to fight to get them to warranty it. My brother gave me his old one that is over 20 years old but still works. Can't we make things that last anymore? My first refrigerator lasted about 20 years and was still working but I replaced it thinking a new one would be more efficient, maybe but they don't seem to last as long.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, February 28, 2017
I'm sorry to hear about your refrigerator experience, eraserhead. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you have your full mailing/physical address, phone number along with your refrigerator's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. Have a great rest of your day! Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works great!!!
on February 16, 2017
Posted by: Texshell
from Las Vegas, NV, United States
[This review was collected as part of a promotion.] I bought this for my grandmother and she loves it. She had a refridgerator that was from 1982 and it was starting to fail. The new one has glass shelves instead of the wire ones and they work so much better! Nice design and small enough to fit into a space in a tiny kitchen.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good solid purchase
on February 16, 2017
Posted by: Phoenixman
from Phoenix, AZ, United States
[This review was collected as part of a promotion.] I bought this about three weeks ago and have been very pleased. It has met all my expectations.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad off of the truck!
on February 18, 2017
Posted by: kfidget
from Palm Bay, FL, United States
[This review was collected as part of a promotion.] The day they delivered this refrigerator to my home, the door handle broke and the " "Frigidaire" label fell off of the front of the door. It has been the worst refrigerator I have ever had to use in my home! I would not recommend this, or any other Frigidaire product to any one! And of course, I will never purchase their product related to the poor quality of this product!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, March 1, 2017
Oh no, kfidget! I hate to hear about these recent experiences. After reviewing your account, I see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problem after problem
on February 18, 2017
Posted by: Unhappy Customer 460
from Smyrna, TN, United States
[This review was collected as part of a promotion.] I purchased this 4 months ago and I have had to have it repaired 2 times already and now the freezer compartment isn't cold enough to keep foods frozen. Now I have to call for service again.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, March 1, 2017
I'm sorry to hear about your freezer experience, Unhappy Customer 460. I understand that you've had to call for another service appointment. Has this issue been resolved? If not, please contact us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST for further assistance. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer does not work if not in a correct environm
on February 18, 2017
Posted by: Dave955
from Steubenville, OH, United States
[This review was collected as part of a promotion.] We purchased this fridge For extra storage room and it lives in our attached garage connected to our kitchen. It was bought 7 months ago in July. It would not freeze ice cream witch would intern drip and run down the front of the fridge. After months of turning the temperature colder and colder I finally gave up and called for a repair man to come look at it. The repair man informed me that there was nothing wrong with the fridge and this service call wasn't covered by the warranty. In the manual it states that this fridge will not work properly in an environment less than 55 degrees. I have never heard of this and who reads the entire manual for an appliance before they purchase? This is a very important piece of information for consumers who live in Ohio where it is below 55 degrees more often than not. I believe this information should be boldly stated in the sales ad since not every fridge will be purchased for a kitchen that is climate controlled. Now I am left with an expensive boat anchor since it is no good as an appliance in my garage.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, March 1, 2017
I'm sorry to hear about your recent freezer experience, Dave955. If your refrigerator is in your garage where the temperature is below 55 degrees, a garage kit will need to be installed, which will lower the minimum operating temperature of your refrigerator to 34 degrees. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so that we can schedule the garage kit installation. Best regards, Courtney
Written by a customer while visiting frigidaire.com