Thank you for sharing your refrigerator experience with us, jomurph. On behalf of Frigidaire, I apologize for any inconvenience your appliance has caused you and your family. This is absolutely not the experience we wish upon any of our consumers. We regret that you had to have a service call so soon and unexpectedly. Though no manufacturer can guarantee against repairs or service visit with any of their models, Frigidaire does stand behind their products and services. If your repair required parts, the technician would have to order the parts, and then return to install them once they have come in. I have every confidence in our Authorized Service Provider, and that your service appointment will resolve your concerns. Should you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth