Customer reviews from frigidaire.com
Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.1
(3,588 Reviews)
Rating breakdown 3,588 reviews
5 Stars
1,756
4 Stars
1,085
3 Stars
382
2 Stars
167
1 Star
198
85%of customers recommend this product.
(
2,937 out of
3,469)
Customer Reviews for Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
1
Annoying
on July 7, 2018
Posted by: dol5phin
from Covington VA
[This review was collected as part of a promotion.] Bought in April, makes a knocking noise but not all the time. Store I bought it from wanted to hear the noise but it didn't do it while they were here. So no solution other than to try and record it for a call to repair. It's hard to catch since it doesn't do it all the time and when it does it doesn't last long. Had this brand before and very disappointed this go around.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, July 10, 2018
Hi, dol5phin.
We appreciate your comments and the continuing support of our Frigidaire Brand.
With your new high-efficiency top freezer/refrigerator, it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound.
If the sounds become louder, please contact us directly. We can be reached at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Thanks again for taking a moment to share your thoughts and concerns on your Frigidaire Top Freezer Refrigerator.
Best Regards, Derrick
We appreciate your comments and the continuing support of our Frigidaire Brand.
With your new high-efficiency top freezer/refrigerator, it may make unfamiliar sounds. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound.
If the sounds become louder, please contact us directly. We can be reached at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Thanks again for taking a moment to share your thoughts and concerns on your Frigidaire Top Freezer Refrigerator.
Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Disappointed
on April 23, 2019
Posted by: AzTex Vacation
from Mesa, AZ
We bought this about 2 years ago for a vacation rental home that we have. While the unit has operated well we have had to replace the handle to the refrigerator 5 times and now having to replace one of the racks in the door. It is now a discontinued model so parts are becoming more difficult to find.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 24, 2019
Hello. AzTex Vacation.
We appreciate you reaching out to us and certainly apologize for your experience with your refrigerator. We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri 8:30 am-8 pm EST.
Kindly,
R'Shaye
We appreciate you reaching out to us and certainly apologize for your experience with your refrigerator. We place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Please don't hesitate to call should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Concerned
on January 18, 2020
Posted by: BOSS88
Got nothing in freezer at moment
Opened door and a red glow i see thru vents in back of freezer. Is it that i just never noticed before or is it a problem.
Opened door and a red glow i see thru vents in back of freezer. Is it that i just never noticed before or is it a problem.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 21, 2020
Hello, Boss88.
Thank you for connecting with us. The red glow is normal, this happens when the refrigerator is in the defrost model. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for connecting with us. The red glow is normal, this happens when the refrigerator is in the defrost model. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not great
on February 2, 2020
Posted by: Gary2020
Much like "marcie 22" I have a problem with this unit leaking water into the refrigerator near the light. It appears to come from the freezer/water supply. This appliance is less than 2yrs old so this is very disappointing. Now I'm looking a repair or replacement cost for a pretty new appliance.
Response from frigidaire.comBy Briana, Online Outreach Specialist, February 4, 2020
Hello, Gary2020! Thank you for your feedback! We sincerely apologize for your experience with your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We would be more than happy to look into this for you. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm EST, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problems after four short years
on May 31, 2020
Posted by: ScottK777
This fridge started going downhill after just four years. When I went to Frigidaire for help, they said it was my problem and were very rude and disrespectful, and they could not believe I thought their product should last more than even one year. Disappointed because I bought this brand because I was under the impression that they had quality appliances and good customer service. I regret that decision and will look elsewhere next time.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , June 9, 2020
Thank you, ScottK777! We value your feedback. We are sad to learn that your experience with your appliance and our customer service was less than positive. This is not what we strive for. We would like to understand your situation better. Please be on the lookout for an email from us. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not great value
on August 3, 2017
Posted by: Mayboone50
from San Pedro
[This review was collected as part of a promotion.] Broken worthless pieces of dodo! Had to throw it in the trash sorry no good
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
5
BACKUP REFRIG
on June 17, 2016
Posted by: MARY4910
from Florida, United States
OUR REFRIG DIED AND WE NEEDED A SHORT TIME REPLACNTEME
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
drips water inside
on June 7, 2016
Posted by: frustrated owner
from St. Louis, MO, United States
I bought this refrigerator less than one year ago. It constantly leaks water from freezer to refrigerator. What's the fix?
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 15, 2016
Hey frustrated owner, thank you for taking the time to share your feedback with us. Pease look forward to my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com