Customer reviews from frigidaire.com
Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Average customer rating
4.1
(3,588 Reviews)
Rating breakdown 3,588 reviews
5 Stars
1,756
4 Stars
1,085
3 Stars
382
2 Stars
167
1 Star
198
85%of customers recommend this product.
(
2,937 out of
3,469)
Customer Reviews for Frigidaire - 18.1 Cu. Ft. Top-Freezer Refrigerator
Customer Rating
4
Nice fridge
on September 17, 2017
Posted by: Ollieps94
from Lake Oswego, OR, United States
[This review was collected as part of a promotion.] I purchased this about 1 month ago for a second fridge/freezer in garage. It's working well and seems well worth the price
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Classic white fridge!
on September 24, 2017
Posted by: Z123
from California, United States
[This review was collected as part of a promotion.] We've had this as our second fridge for a few months now, and it's exactly what we needed. We use it for all of our drinks, frozen foods, and large food trays that we can't normally stock in our primary fridge due to the fact that we buy a lot of stuff in-bulk.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well
on October 18, 2017
Posted by: Willyjeep1947
from Clinton, IA, United States
We purchased this about four months ago and it has always worked very good. We added an ice maker, that was very easy to install.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor engineering
on November 16, 2017
Posted by: Saipaadh
from Everett, WA, United States
[This review was collected as part of a promotion.] My unit came dead on arrival. Kind of. Since the freezer/top was working and the refrigerator/bottom was not. After 3 service calls (which were prompt, a 3rd party company) and replacing few parts the air from top part started circulating to the bottom part and cooled down enough. Meanwhile I had to throw away spoiled groceries and meat. However the requirement is that I keep the stuff away from the freezer backside wall. If I keep stuff close to the backside wall in the freezer the circulation to the bottom part doesn't happen. This in my opinion is very poor engineering. Later I checked out other brands refrigerators. They have a different circulating mechanism and hence I can stuff the freezer to its capacity. I still give it 2 * because of the prompt service.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 20, 2017
Yikes! Saipaadh, our records indicate your recent service appointment with Sharper Service (503-233-5971) was successful in resolving the cooling concerns with your refrigerator. To maintain temperatures, a fan circulates air in the refrigerator and freezer compartments. For good air circulation, do not block cold air vents in the rear of freezer compartment with food items (page 15 in your Owner’s Manual). Please be assured your comments are reviewed online by our product gurus, who I'm sure will find value in your observations. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
lots of space
on December 19, 2017
Posted by: sunflower1952
from Harvey, Louisiana, United States
[This review was collected as part of a promotion.] Love my new Frigidaire. Its very spacious . Using it for a spare and its coming in handy for the holidays. Will be able to pack lots of drinks and left over when summer arrive. Freezer part also is very spacious. Shelves are strong , drawer storage area is nice and can see though so you won't forget what's in there.
This Frigidaire lady is extremely happy with her purchase and the price was .Fantastic.
This Frigidaire lady is extremely happy with her purchase and the price was .Fantastic.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't waist your money!!
on December 21, 2017
Posted by: ses821
from Michigan, United States
Bought this in Oct. 2016 for a second fridge and of course, 2 months out of warranty this piece of junk quits working. Extremely disappointed!! This replaced a fridge that worked for 20 years and this thing barely made it over a year.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 27, 2017
ses821, I am truly dismayed to hear of your refrigerator experience. My research utilizing your email address failed to locate a consumer account, any recent contact, or service request, pertaining to any matter. So that we are able to gain more insight and assist you properly, please be on the lookout for an email from me shortly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
not cooling properly
on June 15, 2018
Posted by: tom wy
from west hills
[This review was collected as part of a promotion.] set cooling setting to max , but still has a 10 degree difference, refer at 42 freezer at 10
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 20, 2018
I am dismayed to hear your refrigerator is not cooling as expected, tom wy. I have taken the liberty of setting up a tentative service appointment for your refrigerator. I have scheduled you for the highly sought after Saturday appointment. Michael’s Appliance Corp. for Saturday, June 23rd, between 8am and 12pm, with a call number of 8166715501. I fully understand that this appointment could possibly not work with your family’s schedule. Please connect with them directly at 818-609-0912to confirm the appointment and/or to reschedule for a time/day that works better for you. Please make sure someone will answer the phone when they call, or they will cancel the appointment. Have proof of purchase on hand as the service provider may request a copy to establish warranty coverage. Someone over the age of 18 must be home during the service call. Please be sure to put away any pets prior to the arrival of the service provider. Should you have further questions, please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 888-203-1389. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died in less than 2 years
on June 27, 2018
Posted by: Irina Jameson
from MD
Bought it brand new and it’s dead after 1.9 months. Warranty only covers for 12 months.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, June 28, 2018
Hello, Irina Jameson.
I am sorry to hear about the issue you are having with your refrigerator, I know it can be very frustrating when your fridge does not perform as designed. As I review your account, I do show you were able to discuss the matter with a Frigidaire Specialist.
I am hopeful our authorized service provider will be able to pinpoint the issue you are experiencing.
If you should need us, please contact us directly at 888 203 1389 or send us an email to socialcare@frigidaire.com; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Thanks for your feedback and time.
Kindest Regards, Derrick
I am sorry to hear about the issue you are having with your refrigerator, I know it can be very frustrating when your fridge does not perform as designed. As I review your account, I do show you were able to discuss the matter with a Frigidaire Specialist.
I am hopeful our authorized service provider will be able to pinpoint the issue you are experiencing.
If you should need us, please contact us directly at 888 203 1389 or send us an email to socialcare@frigidaire.com; Our Customer Care Team is available Monday through Friday from 8am-8pm EST and Saturday from 9am-6pm EST.
Thanks for your feedback and time.
Kindest Regards, Derrick
Written by a customer while visiting frigidaire.com