Customer reviews from lg.com
LG - Door-in-Door 23.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
50
4 Stars
21
3 Stars
7
2 Stars
7
1 Star
6
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for LG - Door-in-Door 23.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
3
Ice maker sucks
on February 12, 2022
Posted by: LuckySteve
Bought frig. 4 to 5 years ago, frig. works great however I can't say that for the side door ice maker. I just purchased my 4th one, they keep breaking! It starts with a gear making a clicking noise not long after that few to little ice then none all it does is make a clicking sound like a gear stripped out. The first one was under warranty where a certified mechanic installed, then the others I had to purchase and pay for a certified mechanic to install.
No, I would not recommend this to a friend.
Response from lg.comBy Jennifer, Social Media, February 14, 2022
Steve we would like to learn more from you regarding the repeated issue you are describing. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of the issue so that we can investigate. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
4
Love the bottom freezer
on May 1, 2022
Posted by: H419
from Morris County, NJ
[This review was collected as part of a promotion.] Bottom freezer is great. Door in door is difficult to close. Must be banged shut to close. Ample room in the refrigerator although the fact that I am short, it is difficult to reach the top shelf, especially near the back. Fridge is 5 1/2 years old and the compressor stopped working. Because of the times, to even try to purchase a new fridge was not an option. Love the in the door ice maker and it's design. At least it doesn't take over 1/2 the top shelf and half the door.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Best refrigerator ever
from Miami,fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bough it 7 years ago until few months ago . I was hoping it will last forever
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nk33
from Aurora, colo
Verified Purchase:Yes
[This review was collected as part of a promotion.] So many features I am very satisfied with my purchase.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 11Felicia11
from Denver, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is great. It has great room inside the refrigerator and freezer. The ice bin is way too small. My refrigerators compressor went out and I replaced it with another LG but 29 cubic foot refrigerator. I wish compressors were less expensive to fix because nothing else was wrong with the refrigerator. No broken pieces or anything else. It was in good condition!
Pros: Quality, Style/Design
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Elana Henry
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG team is awesome and will refer the company to my family and friends thay need repairs on their LG products.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy LG, February 26, 2026
Hi, Elana. Thanks for sharing your thoughts about the LG Refrigerator (LFXS24566S) model. If you ever notice changes in cooling performance, a helpful step is to ensure the refrigerator has proper airflow by leaving at least an inch of space behind the unit. You can also review care tips here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ – LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Worked well the 5 first years only!!
on June 18, 2023
Posted by: Vie123
from Québec, Canada
Loved this fridge and all the features BUT, after only 5 years, the freezer stopped working. We will have to pay lots of money to get it repaired or buy a new fridge... what a waste!
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. We appreciate you bringing this to our attention. We want to ensure that you are getting assisted in this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Written by a customer while visiting lg.com
Posted by: Hetal280
from Fremont
Verified Purchase:Yes
I bought is more than 5 years ago and it worked well. It is leaking from the bottom now but it is still working!
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, July 18, 2023
We apologize that you had such an experience with your LG Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com