Customer reviews from lg.com
LG - Door-in-Door 23.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
4.1
(91 Reviews)
Rating breakdown 91 reviews
5 Stars
50
4 Stars
21
3 Stars
7
2 Stars
7
1 Star
6
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for LG - Door-in-Door 23.9 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
4
Love the bottom freezer
on May 1, 2022
Posted by: H419
from Morris County, NJ
[This review was collected as part of a promotion.] Bottom freezer is great. Door in door is difficult to close. Must be banged shut to close. Ample room in the refrigerator although the fact that I am short, it is difficult to reach the top shelf, especially near the back. Fridge is 5 1/2 years old and the compressor stopped working. Because of the times, to even try to purchase a new fridge was not an option. Love the in the door ice maker and it's design. At least it doesn't take over 1/2 the top shelf and half the door.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Best refrigerator ever
from Miami,fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bough it 7 years ago until few months ago . I was hoping it will last forever
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nk33
from Aurora, colo
Verified Purchase:Yes
[This review was collected as part of a promotion.] So many features I am very satisfied with my purchase.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 11Felicia11
from Denver, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is great. It has great room inside the refrigerator and freezer. The ice bin is way too small. My refrigerators compressor went out and I replaced it with another LG but 29 cubic foot refrigerator. I wish compressors were less expensive to fix because nothing else was wrong with the refrigerator. No broken pieces or anything else. It was in good condition!
Pros: Quality, Style/Design
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Elana Henry
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG team is awesome and will refer the company to my family and friends thay need repairs on their LG products.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Worked well the 5 first years only!!
on June 18, 2023
Posted by: Vie123
from Québec, Canada
Loved this fridge and all the features BUT, after only 5 years, the freezer stopped working. We will have to pay lots of money to get it repaired or buy a new fridge... what a waste!
Pros: Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Anthony211, VXI Austin, June 19, 2023
Hey there. We appreciate you bringing this to our attention. We want to ensure that you are getting assisted in this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ~Anthony
Written by a customer while visiting lg.com
Posted by: Hetal280
from Fremont
Verified Purchase:Yes
I bought is more than 5 years ago and it worked well. It is leaking from the bottom now but it is still working!
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, July 18, 2023
We apologize that you had such an experience with your LG Refrigerator. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: R1969
from Greer sc
Verified Purchase:Yes
It lasted 8 years leaked freon by ice maker could not repair
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Hi there. Thank you for taking the time to leave a review on the 24 cu. Ft. Large-Capacity 3-Door French Door Refrigerator w/ Door-in-Door®. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Please contact us for your queries by sending us a private message on Facebook or Twitter or calling our customer support line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com