Customer reviews from whirlpool.com
Whirlpool - 2.3 Cu. Ft. 11-Cycle Washer - White
Average customer rating
3.5
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
147
4 Stars
57
3 Stars
19
2 Stars
18
1 Star
80
66%of customers recommend this product.
(
206 out of
312)
Customer Reviews for Whirlpool - 2.3 Cu. Ft. 11-Cycle Washer - White
Customer Rating
1
This model is a lemon
on April 22, 2018
Posted by: Wet Dirty Clothes McGee
from Montgomery Texas
Gender:Female
I have the same problem as the majority of people here, several months after my warranty expired it developed a slow spin cycle that leaves my clothes soaking wet. It will sometimes spin if I wash maybe a sock and a pair of shorts, but even that is rare.
Also the piece that you use to place the detergent in also broke off.
I find it telling that most of the people here writing positive reviews received something for free for their review, lol.
This model is obviously a lemon, Whirlpool should be repairing these expensive pieces of junk for free. My 10 year old Kenmore dryer is still going strong.
Before you ask, my model number is the same as everyone else here complaining. I'm curious if Whirlpool ever did anything to help anyone else here complaining, other than asking for their model number.
Model #: WFC7500VW
No, I would not recommend this to a friend.
Response from whirlpool.comBy BESSFR, Social Care , April 23, 2018
Hello Wet Dirty Clothes McGee, thank you for contacting Whirlpool regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Wet Dirty Clothes McGee), your Review ID Number (206284905), and date of purchase emailed to Whirlpool_Reviews@Whirlpool.com.
Written by a customer while visiting whirlpool.com
Customer Rating
1
This is a Lemon, avoid at all cost
on May 1, 2018
Posted by: JeffKang
from Toronto, ON
Gender:Male
This unit come to us as a brand new dryer and washer combo along with our new condo. After only 2 years, it has shown repeated a-10 errors and won't drain. The drain pump stopped working just like most other people who left review here, guess what, no more warranty on this. I don't even want to repair it now as it will be a blackhole according to others here who have spent so much $... Whirlpool should seriously recall all the models and provide repairs for free!
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, May 3, 2018
JeffKang , thank you for your review. We would like to inquire about your review with you. Please email us at Whirlpool_Reviews@Whirlpool.com at your earliest convenience with your user name (JeffKang ) user id (206594318), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply. Thank you, Whirlpool® Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
1
Buy something else
on August 12, 2018
Posted by: todd dislikes whirlpool
from Virginia
Gender:Male
I'm having the same problem that a lot of people are reporting. The machine more often than not does not spin clothes dry. This is a common problem and there is no straight-forward fix for it. You can scour the internet all you want, but I doubt you will be able to find a story where somebody fixed a machine that had the problem of periodically not getting the spin cycle to run properly. The diagnostic test works fine and shows no errors, but the machine still does not work properly. Troubleshooting by replacing parts is not an easy option either, as the cost of replacement parts is atrociously high. If you're going to spend any money trying to fix the machine, just buy a new one. If you're not so unfortunate and don't already own one of these, spend your money on something else. Oh, and then there's its susceptibility to growing mold. Fortunately that can be fixed with enough bleach...
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 14, 2018
todd dislikes whirlpool:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (todd dislikes whirlpool), review ID (209836031), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (todd dislikes whirlpool), review ID (209836031), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not performing
on August 29, 2018
Posted by: Robin Rajki
from Longboat Key, Florida
Gender:Female
I bought this unit 4 years ago, and it has had low use. Now, it will not start in Normal. It will sometimes start in Quick Wash, but mostly does not drain and spin, leaving items soggy. The appliance repair diagnosed as an F13 error, and replaced the door lock. It still had the same issues. The replaced it again, same issues. Yesterday, I received a F25 when running the diagnostic when appliance repair was there for the 4th time. I think the board has failed in the maching. I am very disappointed with the reliability of this maching. Love the dryer, but the washer is not good quality. It has had such low use, it makes me sick, but I am going to have to replace it rather than pay for a new board.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poorly operating washer
on September 2, 2018
Posted by: Joanna needs a new washer
from Rossland B.C
Gender:Female
I bought this machine four years ago and have nothing but problems with this machine. The pump was replaced once while still under warranty and I had to pay to have it replaced again one year later. Constant error codes! The machine does not drain the water at the end of the cycle and the clothes are saturated with water at the end of cycle. I have to manually drain the machine by opening up the bottom of the machine. This machine is a huge headache. It leaves my clothes smelling musty and requires far too much of my effort and time. Over all rating is don't buy this machine as it is really no good. The washer that sits above works well however the clothes are too soaking wet to put in it. I had my machine repaired under warranty and my husband continues to repair it constantly! I purchased this machine to fit in a small closet space, but feel very disappointed with it since the purchase.
Response from whirlpool.comBy nimtzka, Social Care Team, September 14, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review ID Number 210504014, phone number, street address zip code, model & serial number and date of purchase on the appliances.
We look forward to your reply.
Thank you.
Social Care Team
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, Review ID Number 210504014, phone number, street address zip code, model & serial number and date of purchase on the appliances.
We look forward to your reply.
Thank you.
Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
1
Whirlpool small Front-loader
on September 17, 2018
Posted by: hikingtn
from Crescent City, CA
Gender:Female
We moved to new house and bought this almost new. Worked fine at first on small loads. After couple of months started "hitting and missing" spin cycle. Haven't had it a year and it refuses to spin at all now, other than a slow, lazy turn. We cleaned drain plug, and tried the diagnostics. It would spin during the diagnostic but not during a real cycle. Beginning to think it is a piece of junk like the other owners
No, I would not recommend this to a friend.
Response from whirlpool.comBy Turnep3, Social Care , September 17, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (210922139), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (210922139), phone number, street address, and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worked, broke, worked, broke - no one knows squat
on May 22, 2019
Posted by: Sampson21
from Salt Lake City
Gender:Male
Bought this less than two years ago. It was great, then it would not go into the high speed spin cycle. Played around with it (unplug, reset, looked up error codes - with it saying nothing but call repair) and it worked for a bit longer. Then the same thing happened - did the same thing and it worked for a bit longer - now it will not go into fast spin at all
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, May 23, 2019
Hi Sampson21, We're sorry to hear about the problem with the Washer and we;d be glad to look into it further with you. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Red lights error codes won’t start!
on April 29, 2021
Posted by: Julie79
from Tulsa, OK
I just have to cross my fingers it will actually start. When I first got it it worked great but now every time I try to start it red lights start flashing and nothing happens. I just have to turn it off, wait 10 min and try again. Sometimes it will start and sometimes it won’t. It’s getting to where it works about every 1/5x
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, April 30, 2021
Hey Julie79, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link. https://bit.ly/31WPKQu
Written by a customer while visiting whirlpool.com