Customer reviews from whirlpool.com
Whirlpool - 2.3 Cu. Ft. 11-Cycle Washer - White
Average customer rating
3.5
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
147
4 Stars
57
3 Stars
19
2 Stars
18
1 Star
80
66%of customers recommend this product.
(
206 out of
312)
Customer Reviews for Whirlpool - 2.3 Cu. Ft. 11-Cycle Washer - White
Customer Rating
2
Marginal product
on January 7, 2018
Posted by: sCAa
from Camden, Ga
Gender:Male
After 3 yrs of use in our rv, started throwing codes. Replaced brushes on motor which took a bit of research and almost 3 weeks to receive. The motor uses two brushes. One still looked brand new and the other totally worn out. Worked for another year,now throwing more codes. Wife has to fidget with it and sometimes wait long periods for it to start cycle. Tore it down to check all electrical connections. Found loose connector. Reattached and unit still questionable on functioning. Would not buy again but only unit that fits in rv. Would prefer another brand and a simpler design for reliability. Can I get a plain-Jane front loader that fits?!
No, I would not recommend this to a friend.
Response from whirlpool.comBy bristsn, social media , January 10, 2018
Thank you for your review, sCAa.
We are sorry to learn of the concern you expressed regarding your washer. I would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#202624686 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
We are sorry to learn of the concern you expressed regarding your washer. I would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#202624686 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Getting A10 Error after 4 years of use.
on April 25, 2019
Posted by: Hiten410
from Toronto, Ontario Canada
Gender:Male
believe my issue is consistent with most other reviews here. I was expecting a machine with a nominal (family of 2) use to last longer before giving problems. i moved into my condo little over 4 years ago and this machine came brand new with the condo. now i see the A10 error wherein the machine stops operating mid-cycle.
basing off the multiple reviews, if this is something chronic with this model, Whirlpool should do something about this holistically and recommend some patch for all users.
basing off the multiple reviews, if this is something chronic with this model, Whirlpool should do something about this holistically and recommend some patch for all users.
No, I would not recommend this to a friend.
Response from whirlpool.comBy mohrtj, Social Care, April 29, 2019
Hey Hiten410, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Piece of Junk - Byuer Beware
on December 8, 2018
Posted by: Make it right
from Richmond VA
Gender:Female
Bought this washing machine, as well as the dryer, less than three and a half years ago. The washing machine Never worked properly (lots of error codes) A09 specifically, but now it leaves my clothes sopping wet after a full cycle. We've had technicians come out repeatedly to do some testing, and time and time again they report they could find nothing wrong, After reading many of the reviews here, I see people are having the same issues as I am. Specifically, the latest review 5 days ago...exact same issues. There is nothing coincidental here.
Lastly, the stackable set is quite attractive and fits my space ideally. The dryer works fine. I am soooo disappointed!
Whirpool you must step up to the plate and own this problem. Recall these washers and make it right with your customers.
Lastly, the stackable set is quite attractive and fits my space ideally. The dryer works fine. I am soooo disappointed!
Whirpool you must step up to the plate and own this problem. Recall these washers and make it right with your customers.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Turnep3, Social Care, December 10, 2018
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com with your name, Review ID number (213204589), phone number, street address, and model/serial. Please include a copy of your review in your email as well. We look forward to your reply.
Thank you,
Whirlpool Social Care
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com with your name, Review ID number (213204589), phone number, street address, and model/serial. Please include a copy of your review in your email as well. We look forward to your reply.
Thank you,
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
2
Repair Issues
on March 16, 2017
Posted by: Anonymous
from Pensacola, FL
[This review was collected as part of a promotion.] Failed within a few loads right out of the box. Tech determined water pressure issue and replaced main board. Keeping my fingers crossed. When it works, the machine does a pretty good job.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Product
on April 14, 2017
Posted by: Anonymous
from Toronto
I've had this washer for about 3 years and it's been trouble since day 1. When it works, it cleans fairly well although there is a groove in the gasket by the door which collects grime rapidly. Watch when you pull your freshly laundered clothes out or else you'll get fresh suds and soap scum all over.I've had a failure of the drain pump intermittently, and once requiring a full replacement pump just after ~6mo of use. The cleaning cycle never worked and displays an error every time claiming the empty basket is actually full. It's plagued by random failures and error codes at any time during a wash cycle. The "rinse" and "extra rinse" doesn't actually fully remove soap either. Most recently the motor appears to have failed and the unit fails to spin.Also, don't trust the timer. The last 3 minutes tends to be more like 10.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Never buy this!
on August 11, 2017
Posted by: Anonymous
from Sewell NJ
I have this unit installed in a Class A diesel pusher motorhome. Had to have the first unit replaced 1 week after purchase.....unit number 2 was very temperamental...sometimes it started, sometimes not. We are now having to shorten our latest trip because this unit has failed completely. Two failed units in two years.....done with this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, February 1, 2019
Hi anonymous, we're sorry to hear about the problem with the Washer. We understand your frustration regarding the problem. We would be glad to review the problem with you. We ask that you email us at Whirlpool_reviews@Whirlpool.com with the model and serial number as well as your contact information and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Whirlpool® Social Care Team
Whirlpool® Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
1
Had to replace. Ugh.
on January 18, 2017
Posted by: Rebate stress
from East Hampton, NY
[This review was collected as part of a promotion.] I bought this because I am replacing the exact same washer settlement model. I am still waiting for my $50 rebate. Good grief, I may never buy Whirlpool again.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
2 washers in a row did not function & because of a bad compu
on January 2, 2017
Posted by: Anonymous
from bradenton ,fl
[This review was collected as part of a promotion.] terrible 2 washers returned --bad computer
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com