Customer reviews from whirlpool.com
Whirlpool - 2.3 Cu. Ft. 11-Cycle Washer - White
Average customer rating
3.5
(321 Reviews)
Rating breakdown 321 reviews
5 Stars
147
4 Stars
57
3 Stars
19
2 Stars
18
1 Star
80
66%of customers recommend this product.
(
206 out of
312)
Customer Reviews for Whirlpool - 2.3 Cu. Ft. 11-Cycle Washer - White
Customer Rating
1
Cheap materials. Not recommended.
on April 15, 2018
Posted by: markieb
from New Orleans
Gender:Male
Bought this along with the matching dryer. Both failed within 2 years of purchase. The washer control buttons are cheap and push into the unit making them unusable. The unit does not start up when pressing "start." Diagnosis and repair costs about the same as a new unit.
No, I would not recommend this to a friend.
Response from whirlpool.comBy bristsn, sct, April 16, 2018
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your washer. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#206094175 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
We are sorry to learn of the concern you expressed regarding your washer. We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user ID#206094175 used for the review, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. We look forward to your reply. Thank you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
A terrible buy
on April 18, 2018
Posted by: Sans15
from Toronto, ON
Gender:Female
This washing machine came with a brand new condo we purchased. It has had fairly light use over a year and a half for a one adult and one child family. As it is no longer in warranty, after multiple A10 errors we have had it serviced several times, changing the water pump for a good amount of money. It is now giving the F07 error every time, which we understand means we have to change the motor, which costs a whole lot more. Buying a new unit as soon as this one started to break down would have been cheaper than fixing it. Look elsewhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy BESSFR, Social Care, April 19, 2018
Hello Sans15, thank you for contacting Whirlpool regarding your appliance concern. We are happy to look into your concerns but we will need your model and serial number, your address, your user ID (Sans15), your Review ID Number (206192888), and date of purchase emailed to Whirlpool_Reviews@Whirlpool.com.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Wears out pretty quickly
on June 12, 2018
Posted by: Erlyrsr
from Springfield, Va
Gender:Male
I’ve had to replace this washer twice in 8 years, which for the price is crazy. Not only that, I’ve had to have both the first and the replacement repaired during that time period, which cost even more money. Now my second one has stopped spinning fast enough to get the clothes dry enough to put in the dryer. I’m bummed because I have a space for the washer dryer that will fit very few models.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Turnep3, Social Care , June 13, 2018
Thank you, Erlyrsr for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (207865978), phone number, street address and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Digital@Whirlpool.com with your name, Review ID number (207865978), phone number, street address and model/serial. We look forward to your reply.
Thank you,
Patrick
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Garbage
on August 12, 2018
Posted by: SRS92037
from La Jolla, CA
Gender:Male
I bought this washer (and matching dryer) about 3 years ago, and we've had nothing but trouble. We don't even use the washer that much because it's in our vacation home (used lightly by two people, and never rented out). We've already spent over $500 on out of warranty repairs, and now we get an error code A10, which basically means we have to call another repair person. We're now replacing our barely used, 3 year old washer and dryer - with another brand.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Admavj, Social Care, August 14, 2018
SRS92037:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (SRS92037), review ID (209852595), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, Whirlpool_Reviews@Whirlpool.com, with your name, user ID (SRS92037), review ID (209852595), phone number, street address, zip code, model & serial number, and the date of purchase on the appliance.
We look forward to your reply.
Thank you,
Jessica
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lots of problems, very hard to get answers
on November 29, 2018
Posted by: mikenoesis
from Austin, TX
Gender:Male
I have eight of these washers in rental apartments, ranging in age from 4 to 7 years old. Some have worked well but several have failed as described by others. Very often the machine stops during laundry without spinning or draining, no error code. During testing, all operations work perfectly through diagnostic cycles. So the individual operating modes work, but the controls can't reliably put them together to get a load of laundry done. Repair techs can't seem to fix the problems. Honestly I feel like Whirlpool needs to send us all replacement control boards with working software.
No, I would not recommend this to a friend.
Response from whirlpool.comBy grangn, social care, November 30, 2018
Dear User mikenoesis
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your Reviewer ID # 212937317, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you,
Whirlpool Social Care
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your Reviewer ID # 212937317, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Thank you,
Whirlpool Social Care
Written by a customer while visiting whirlpool.com
Customer Rating
1
Trobule twice - error f25 after just two years
on April 29, 2019
Posted by: Stephana
from Salt Lake City
Gender:Male
I loved it, it broke, I fixed it, I liked it, it broke again - gerrrr
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, April 30, 2019
Hey Stephana, we're very sorry to hear about the problems you've had with the Washer. We can certainly understand your frustrations and we'd be glad to look into them with you. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Lasts less than 3 years
on November 11, 2019
Posted by: cmc02
from Raleigh, NC
I bought this product for sole-occupant condo. One user, less than 3 years old, and it's not completing cycles, with a repairman suggesting it might need a new latch and a new computer board, totaling basically the cost of the washer itself. One user, about 32 months of use, this is a very poor product.
No, I would not recommend this to a friend.
Response from whirlpool.comBy ontivm, social care , November 14, 2019
We value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Dodgy from day one
on November 15, 2019
Posted by: Regretful perchase
from Atlanta
My machine worked fine for the first month and then we started getting error codes (mostly F22 and F30) EVERY TIME we start the machine. We are angry, frustrated and at our wits end. We are very put off Whirlpool appliances and will probably buy another brand. Save your money and buy anything else ...
No, I would not recommend this to a friend.
Response from whirlpool.comBy harrimm, Social Care, November 15, 2019
Hey Regretful perchase, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com