Customer reviews from newair.com
NewAir - 10,000 BTU Portable Air Conditioner - White
Average customer rating
4.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
41
4 Stars
17
3 Stars
1
2 Stars
1
1 Star
1
91%of customers recommend this product.
(
40 out of
44)
Customer Reviews for NewAir - 10,000 BTU Portable Air Conditioner - White
Customer Rating
4
Good product
on September 2, 2018
Posted by: Jake
from San Diego
Good product. Only thing that didnt work for me is the insert for the window is too short.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
1
STAY AWAY......Cheaply made, breaks down, poor service
on June 29, 2018
Posted by: AP
from New York
I bought this product for my bedroom. Worked for less then a yea, the evaporator breaks down and I have to start draining the unit every 2 hours. Called Customer service, explained to them whats happening but since it was over a year since I ordered it, they said it was out of warrantee. I asked if anything can be done and they said they will see what they can do and get back to me, they never got back to me and called again but they had no clue what was happening. So to "Fix" the issue, I built a stand for it and opened the drain and placed a bucket underneath it which I had to empty 2x a day. Then 6 weeks later, the fan dies and stops working or blowing air. Product is obviously cheaply made and poor customer service who dont care to get back to their customer because they know their products are junk, besides if you do have a warrantee on it, they will make you pay to ship the item back, which is close to $100 due to its weight. Save your money and buy a different brand,
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hello AP,
I sincerely apologize for the experience you have had with our service and product. Please contact me personally, so I can help resolve this: ashley@newair.com.
I sincerely apologize for the experience you have had with our service and product. Please contact me personally, so I can help resolve this: ashley@newair.com.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hello AP,
I sincerely apologize for the experience you have had with our service and product. Please contact me personally, so I can help resolve this: ashley@newair.com.
I sincerely apologize for the experience you have had with our service and product. Please contact me personally, so I can help resolve this: ashley@newair.com.
Written by a customer while visiting newair.com
Customer Rating
5
Real Lifesaver following Hurricane Power failure
on April 4, 2018
Posted by: Keith
from Hollywood
We bought in case of power failure and it worked like a charm.
I would recommend this to a friend!
Written by a customer while visiting newair.com
Customer Rating
4
Necessary for small school nurse office
on September 8, 2021
Posted by: Mo
from New york
Verified Purchase:No
It is effective at cooling my small school nurse office. We have nurse office permanently stamped all over it.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for taking the time to leave a review and for sharing your thoughts about your experience using your AC-10100E.Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review and for sharing your thoughts about your experience using your AC-10100E.Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Great product and service.
on September 7, 2021
Posted by: Norm
from Haddon Heights nj
Verified Purchase:No
Exceptional quality and performance. It cools our upstairs bedroom very nicely. We decided to try newair after buying their wine refrigerator, which has worked well for years and we feel is better than the most expensive competitor brands.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-10100E. We highly appreciate your feedback. Thank you for choosing Newair.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-10100E. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Customer Rating
5
Can cool down the warmest room!
on August 9, 2021
Posted by: PBG
from Blue Island, Illinois
Verified Purchase:No
This unit worked awesomely for a while, then like life something happened and the unit started to not perform as well anymore. I contacted customer service by email, they responded within a day or so, they asked a few more questions about the unit & quickly set me up for the delivery of a new unit & shipping label to return the old unit and waived the shipping fee!! I'm a happy camper again!!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for taking the time to leave a review on your Newair AC-10100E. I am happy to hear that you are pleased with the customer service provided. Thank You for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your Newair AC-10100E. I am happy to hear that you are pleased with the customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com
Posted by: Kevy
from Quebec Canada
Verified Purchase:Yes
I bought the airconditioner in April worked great people are very understanding
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-10100E. We highly appreciate your feedback. Thank you for choosing Newair.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-10100E. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Posted by: Ryan G.
from Bothell, WA
Verified Purchase:Yes
We have ordered our second portable air conditioner from New Air. Our first unit has lasted about 15 years and it's cooling performance JUST started to decline recently. I am really happy with the life of these products and hope this trend will continue. I am excited to see what the newer model has to offer. Secondly, the customer service provided by New Air is top shelf. We have received nothing but great service and quick resolutions when dealing with New Air. Keep it up and I will keep coming back!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-10100E. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-10100E. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com