Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
I like my New NewAir... COOL! :)
on April 28, 2016
Posted by: Luis
from Texas
I love refrigerated Air,. I rent a studio apt. and hate the swamp cooler.. so yes this is working out great for me,. I'm very careful with my stuff., so i'm hoping this will last me a while... I can't afford to buy these every year. :) I'm counting on you NewAir... God Bless
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Awesome Garage AC
on July 26, 2018
Posted by: Red Beard
from Sweetwater, TN
I use this portable AC unit in my 1000 sq ft garage. Of course this unit isn't for something that big but it does a pretty good job of cooling on the humid 98 degree days. I turn it on in the mornings & keep it on until I go to bed. Being in the garage it does run almost constantly. I'm happy with this product & would recommend it!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Not working... PERIOD!
on June 27, 2021
Posted by: rnb853
from York, PA
The unit is not even a year old, and now it tells me to empty the water....which I did... the unit will not restart! There's no water in the unit, yet it keeps telling me that there is water. Nothing works. Not happy. Very frustrated.
Response from NewairBy Newair, Customer Service, June 29, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
High Performance
on March 21, 2019
Posted by: Thom
from Kentucky
Gender:Male
We bought this newair 14000 BTC AC after trying out GE similar AC. Newair AC is portable but the performance was close to split model AC. We think it is a very good value for the reasonable price.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, April 1, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: make a woodsign
from Arizona
Verified Purchase:Yes
I've been using this to cool off my office. We are in the heat of the Arizona summer and it's amazingly cool in my office with this unit, I love it!!!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, thank you for your wonderful review! We are glad you enjoy using the unit. Thank you for shopping with NewAir!
Written by a customer while visiting Newair
Posted by: donot buythis
from new jersey
Verified Purchase:Yes
Just called there support line and they told me to replace the unit for a small glitch.... Buy a product with better support.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, we are sorry to hear the issue you are experiencing. Please reach out to us at Support@newair.com so we can better assist the issue you are facing.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, we are sorry to hear the issue you are experiencing. Please reach out to us at Support@newair.com so we can better assist the issue you are facing.
Written by a customer while visiting Newair
Customer Rating
5
Great product. Even better support
on January 16, 2022
Posted by: Tbone the Farmer
from Sheridan, TX
Verified Purchase:No
This unit helped cool and heat very effectively. Unit stopped working. Within days they had a replacement heading my way. Very impressed.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Joe1021
from Winston Salem nc
Verified Purchase:Yes
I purchased this a month ago works well so far my only complaint is the fan is a little loud. Haven't need to use the heater so I cannot review it yet
I would recommend this to a friend!
Written by a customer while visiting Newair