Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
1
Junk product
on September 18, 2018
Posted by: Mike
from Ohio
Gender:Male
Shuts off whenever it feels like it. Can't even cool my bedroom let alone anymore of my house. And is extremely loud. Will never own another new air product EVER
No, I would not recommend this to a friend.
Response from NewairBy Customer Service, September 19, 2018
Hello,
I'm so sorry to hear that your AC was not functioning as it should. Please email us so we can resolve this issue: ashley@newair.com.
Thank you,
NewAir Appliances
I'm so sorry to hear that your AC was not functioning as it should. Please email us so we can resolve this issue: ashley@newair.com.
Thank you,
NewAir Appliances
Written by a customer while visiting Newair
Posted by: TexasAttorney
from Dallas, TX
Verified Purchase:Yes
Recently purchased a 14100E. Owned an older model that gave out after 10 years of use. I'm disappointed the unit did not come with the window kit. Why wouldn't it be included? I suspect it was either unintentionally omitted OR NewAir is trying to make $$ on a needed accessory and doesn't care that it inconveniences the customer. I've tried to contact NewAir without success. The phone just rings away. I'll call a few more times before I return the unit and write off NewAir.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Excellent product and customer service
on August 4, 2021
Posted by: Jeff
from Brentwood, CA
Verified Purchase:No
I purchased this unit for my garage for when I exercise as well as when I work out there in the summer heat. This unit performed very well. When there was an issue with the unit, customer support wasted no time in sending a replacement. A very minor issue in my opinion.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Nice Size
on December 11, 2019
Posted by: CelticGrl2
from Washington
Love the machine, easy instal and use. Fits anywhere and easy to move if you need to.
The direction manual could be written clearer. If you follow the manual it doesn't separate using the system for heat or air conditioning...which it should. I loaded the water container and the machine kept shutting off when it reached 40 degrees. When in fact you don't want to fill the water basin for heat. The document does NOT mention that.
The unit itself though was a great buy and the install super easy. I'd definitely recommend it.
The direction manual could be written clearer. If you follow the manual it doesn't separate using the system for heat or air conditioning...which it should. I loaded the water container and the machine kept shutting off when it reached 40 degrees. When in fact you don't want to fill the water basin for heat. The document does NOT mention that.
The unit itself though was a great buy and the install super easy. I'd definitely recommend it.
Response from NewairBy NewAir, Customer Service, December 17, 2019
Thank you for the 5-star and for sharing your thoughts about the unit, we will work on updating the manuals. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Great features !
on June 21, 2021
Posted by: Alfred
I bought this a month ago for my basement and it’s the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from NewairBy Newair, Customer Service, June 21, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Tonka
from Florida
Verified Purchase:Yes
This is such a Fantastic product! You will Love this product!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great help, easy and supportive
on January 20, 2022
Posted by: Autumn
from CA
Verified Purchase:No
Was getting a little overwhelmed with learning about my new portable AC. The product is working great I just needed some guidance. Shanice was so patient and explained everything to me so well. Ac is working great, happy she helped me out.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Works great
on September 18, 2018
Posted by: Joe1021
from Winston Salem nc
Gender:Male
I purchased this a month ago works well so far my only complaint is the fan is a little loud. Haven’t need to use the heater so I cannot review it yet
I would recommend this to a friend!
Written by a customer while visiting Newair