Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: MichelleP
from Vancouver BC
Verified Purchase:Yes
I bought the new air portable ac/heater last spring and used it all thru last summer...the one unit was ample to keep my entire condo super cool and its wonderful size had made it easy to store when not in use!!! Love it and would highly recommend this brand to anyone!! I'm a HAPPY customer!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We very are glad to hear you like the unit's features and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We very are glad to hear you like the unit's features and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Excellent AC/Heat unit!
on September 26, 2018
Posted by: Jared75
from Arizona
Gender:Male
I've been comparing these units for awhile, trying to figure out which one would be best for me. My Brother-In-Law uses 3 other brands that are 10,000btu and 11,000btu, but they are loud and have other issues with drainage and efficiency. I decided to try this one, and have been very impressed. It's much quieter than the others that I've seen used, and puts out much better airflow. I'm very happy with this unit and would highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: TMAN
from SEDALIA , MO.
Verified Purchase:Yes
HAS A HARD TIME COOLING 400 SQUARE FEET . SHOULD HAVE BOUGHT A UNIT WITH AN INTAKE AND OUTPUT HOSE VENT.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
3
AVERAGE UNIT
on September 19, 2018
Posted by: TMAN
from SEDALIA , MO.
Gender:Male
HAS A HARD TIME COOLING 400 SQUARE FEET . SHOULD HAVE BOUGHT A UNIT WITH AN INTAKE AND OUTPUT HOSE VENT.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Posted by: Shawnster
from Dallas,Tx
Verified Purchase:Yes
I started shopping for a 14,000 btu portable ac And came across the newair and chose it because it had the highest actual btu rating and great quality reviews and couldn't be happier. Was easy set up and Runs quiet and cools my room in 10-15 minutes. I would recommend this ac and any of the Newair products
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Cold and quiet
on May 4, 2021
Posted by: Ro&meg
from Stockton, CA
I bought this unit last summer during one of the California heat waves. It blows ice cold air and runs very quietly.
Response from NewairBy Newair, Customer Service, May 5, 2021
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Annette
Verified Purchase:Yes
It works great. Would be better if it had a quick connect so you could move it to another place easier.
Response from NewairBy NewAir, Customer Service, August 21, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: ZiggyStar
from Brooklyn, NY
Verified Purchase:Yes
So, this model is a replacement unit for the one I returned. It's even an upgrade from the non-heater model it replaced. It's still a lemon. I let it sit for three days before setting it up, to let the coolant settle and rest. From the moment I plugged it in, it started to howl. Not just the loudness of operation, but the fan or some mechanism HOWLED. It still sounds like a jet engine. Level ground, full water tank, clean filters and all. It still sounds like it's having mechanical problems. It's ridiculous. And that's on the LOWEST speed. I tried it with fan only, still the same. When the compressor or heater operate, i can't sit within 10 feet of it or it hurts my ears. It's that loud. That means I can't even sit in half of my living room. The heater is a joke. It is highly inefficient. And, like i mentioned, it's the second lemon in a row. I've had it for less than 3 months. The only reason I'm using it now is as a stop-gap to find a better unit, then out it goes. And because of the pandemic, I can't buy another unit right now, and probably not for a while. I'm stuck with it - or nothing, which sucks. This unit is garbage, especially for the amount they charge for it. Stay away from it. Seriously, save yourself the trouble of having to ship multiple units to, by chance, get one that works without problems. Quality control is non-existent. I've been in regular contact with customer service, and honestly, this is a logistical and time-consuming nightmare. Customer service has been attentive and accommodating, but this has been an ordeal. And good customer service is not a substitute for an actual working unit. I am not going to bother sending it back, because it's such a pain to, for a third time, re-pack and haul a 70lb unit down two flights of stairs and two additional blocks away to a FedEx location. I'm just done. I gave it an honest try, but with only one unit that worked, out of the two models and 3 other units I've had to return, nah. Not worth it. Too many problems.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair