Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Great product for both heating and cooling!
on December 20, 2011
Posted by: Jackdacat56
from Undisclosed
This system is great for both heating and cool but I have mostly used it for the heating! I am currently heating my living room, dining room and kitchen and within an hour it is quite warm in all three areas! I've only used the a/c for one warm afternoon we had and it cooled down quickly!! I have to make sure to connect the drain tube as the water drain tank fills up very fast! I only get about 8 hours of run time before having to drain it but not a big issue once the drain tube is connected. Over all I am very satisfied with my purchase as this unit is doing what I ask of it!!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Great customer service!
on April 20, 2021
Posted by: Dalton
from Cantonment
I have owned this air conditioner for several years and it had flashed an error code. Customer service was friendly and easy to deal with and sent me the parts to fix it. The parts were affordable and the person I spoke to was great!
Response from NewairBy Newair, Customer Service, April 21, 2021
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Works great
on November 27, 2018
Posted by: Mattandem
from Dallas Texas
Gender:Male
I use this unit to help keep my garage warm while I’m working out in the garage. It’s doing a great job at that.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, December 21, 2018
Thank you for sharing your thought about the unit!
Written by a customer while visiting Newair
Posted by: CJ Oz
from SC
Verified Purchase:Yes
It’s a great product !! I highly recommend but There is a window minimum. Like ours we now have to saw off part of the window Kit so that it will work
Response from NewairBy Newair, Customer Service, June 10, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
4
Set it and forget it
on March 5, 2019
Posted by: Garrett
from NC
Gender:Male
I bought this for an add-on room that was fairly decent size. The unit that came with the house was only A/C and didn't do the job well. We've moved from that unit to using the newer 14100H unit from NewAir exclusively.
The heating option for the NewAir unit is the draw. After an initial (nearly 24 hours) warming up period, the unit has maintained a comfortable living area and we're quite pleased. It was easy to set up, install and set temps for the comfort zone we're looking for.
The only reason this is not a 5-star rating is the noise - it's a loud unit and can be a little overwhelming in a closed in area.
The heating option for the NewAir unit is the draw. After an initial (nearly 24 hours) warming up period, the unit has maintained a comfortable living area and we're quite pleased. It was easy to set up, install and set temps for the comfort zone we're looking for.
The only reason this is not a 5-star rating is the noise - it's a loud unit and can be a little overwhelming in a closed in area.
Response from NewairBy NewAir, Customer Service, March 7, 2019
Thank you for sharing your opinion about the unit. Your review helps us improve our units and service. If there is anything we can help please let us know.
Written by a customer while visiting Newair
Customer Rating
4
Great ac overall. Customer service is excellent
on August 11, 2022
Posted by: Darlie
from Brooklyn ny
Verified Purchase:No
The newair ac14100h is a decent ac. It blows cold air and is pretty quiet. It is very compact and easy to set up. What I don't like about is that the water from the humidity builds up fast and has to be emptied and without the water tank it shuts down. I have to exchange my unit which is covered under warranty. The customer service is excellent. The best I've ever encountered in a company. Every customer service agent is very helpful and will go out of their way to help you out. Thanks
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair AC-14100H. I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
I am very pleased I chose Newair AC 14100H
on March 2, 2022
Posted by: Ed
from Kansas
Verified Purchase:No
I will recommend this unit to all that need to heat or cool, The unit is large enough to heat my green house and hope it will cool it this summer. I would also want all to know the support staff, ie Mr Trapp, for the excellent assistance. My experience far exceeds my expectations. THANK YOU ALL
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100H. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Compact, versatile, and well constructed, but not
on January 12, 2013
Posted by: patg
from Washington, DC
I got this product very recently, before the weather turned hot enough to use it and I've so far had it in operation only for two nights, to cool a bedroom of normal size but with very high ceilings during a brief hot spell. Maybe I need practice with the controls, but so far it fails surprisingly often to to stay at the set point (or no more than two degrees above it, if I have the unit in sleep mode). The hose does have to be curved upward to reach the window in the small space available - could that be the problem?
I would recommend this to a friend!
Written by a customer while visiting Newair