Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
4
Super Cool!
on January 26, 2014
Posted by: hckylver
from Colorado
This unit is providing super cool comfort in the hot summer weather! I am really pleased with how quickly the unit cools down our master bedroom and even the office next to it. The only thing that keeps me from rating it Excellent is the loudness of the unit. While I have no problem trading the noise for a cool sleeping environment it does make falling asleep a bit hard until you get used to it. I would and have already recommended this unit to friends!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
I would definitely buy this product agiain
on July 6, 2022
Posted by: Tyler
from Long Beach
Verified Purchase:No
We have has this air conditioner going on 4 years and it still works very well. During the summer months we use it in our bedroom and I have been amazed how it can take the room from 80 degrees into the 60s in less than half an hour. I recently needed to replace the exhaust hose and a caster and I found the customer service to be more than helpful! would recommend!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Outstanding product
on May 17, 2021
Posted by: Johnh
from Little elm tx
Have had for several years and have found that it performs very well.
Response from NewairBy Newair, Customer Service, May 17, 2021
Thank you for taking the time to leave a review on your AC-14100E. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Garage cooling
on July 9, 2019
Posted by: DarkSquid
from San Antonio
Works good. The water reservoir help cool the condenser lowers head pressure. Like it. Had a little problem getting hose into adapter.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
Unit functions to meet expectations
on January 12, 2012
Posted by: TNroger
from East Tennessee
Ordering process was easy and it was good to have a tracking # to monitor. Unit arrived undamaged and quickly for cross-country shipping. Easy setup, instructions adequate. Currently using in heater mode in garage to bring temp up to comfortable level for shop work. Does a good job, but we haven't had outside low temp's yet this season. The unit is undersized as a heater for the garage space, but meets my needs at this point. Will be moved to a smaller bonus room over the garage for cooling next season. Like the portability. I would recommend this unit at this time based on limited experience. Good experience with Seller.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Unit just arrived, not working
on July 16, 2024
Posted by: Matt
from VA
Verified Purchase:No
Unit arrived today, instructions said to wait 2 hours before plugging it in, which i did. Then I turned on the unit, it ran for 15 seconds at most, then shut off and never back on. Fault Compressor.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Dalton
from Cantonment
Verified Purchase:Yes
I have owned this air conditioner for several years and it had flashed an error code. Customer service was friendly and easy to deal with and sent me the parts to fix it. The parts were affordable and the person I spoke to was great!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your AC-14100H. We are delighted to hear you are pleased with our customer service provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Alfred
from Undisclosed
Verified Purchase:Yes
I bought this a month ago for my basement and it's the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair