Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
1
Not working
on June 21, 2021
Posted by: Jimmie
from Boston
I bought this sometimes back and now it’s requiring water be drained every 30 minutes.
Response from NewairBy Newair, Customer Service, June 21, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
Attractive unit
on January 13, 2013
Posted by: gman
from Massachusets
Just recieved the unit last week and am useing it in a basement apartment. The unit noise level is good for a living enviroment. Not overly loud. It does show the temp. of the room and was shuting off the compressor when the desired temp. was reached. So far so good am very pleased with the unit. The shipping was very fast and the unit arrived in excellent condition. Air & Water are great to work with. Every question was answered and the love the return policy if I was not pleased. Dehumidification is not real good if you have a humidity problem tho.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Not good
on June 16, 2016
Posted by: Dee
from Norwalk CA
Unless you are sitting right in front of it, it does nothing to cook the room. It's been running 3 hours and it's still the same temp in the room. Water tank runs dry in an hour. Water level light never glows. Waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Posted by: STEVEN
from New York
Verified Purchase:Yes
It’s great not as cold as it could be it does work for a bedroom but for 12by 12 space it’s not cool enough .
Written by a customer while visiting Newair
Customer Rating
5
I would buy another one
on December 26, 2017
Posted by: Azdave
from Mesa, az
Use it in a trailer and it cools it down and I live in Arizona and so it ran 24-7 and it still running like it was brand new
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Awesome Air Conditioner!
on November 14, 2017
Posted by: Our first ac unit!
from Dunkirk, Ohio
This air conditioner works well. We live in a mobile home and the kitchen/living room area is kept cool with this unit. Seems to be very high quality and works well. I recommend for anyone looking for a unit to cool a large area.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
GREAT PRODUCT AND WOW ON CUSTOMER SERVICE
on August 29, 2021
Posted by: DON
from LITCHFIELD PARK, AZ
Verified Purchase:No
We are using this unit to cool our 500 sq. ft. garage to keep our pets cool during the 112-115 degree heat we are experiencing here in Arizona. I didn't think a unit this small and portable could do the job, but it can. The only setup is making sure you have an exhaust vent so the hot air has someplace to go. The unit is a bit heavy for us old folk to lift, but it is on four wheels so it is easy to move around with ease. Most important is the customer service you get from Newair. If you need help, they are there to assist you all the way. The old-fashioned customer service where they make sure you are completely satisfied. If you're lucky enough to speak with Elizabeth, consider yourself blessed. Now don't you all be asking for her or she'll never be able to get anything done - but that lady deserves a medal. :-)
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
A great design!
on January 22, 2013
Posted by: Anonymous
from Edgewater, Md
What I expected when I ordered. Much better design that the competition.
I would recommend this to a friend!
Written by a customer while visiting Newair