Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Way better then other brands!!
on September 8, 2013
Posted by: bigman2000
from Undisclosed
My daughter was using another brand of portable air conditioner to cool her apartment and it just was not doing the job. So I bought her this air conditioner and after one day the temperature in the apartment went from 88 degrees to 73 degrees she was so happy and it made me look like a hero dad :) .
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
This prtable A/C is heavy duty, very efficient, ea
on January 20, 2013
Posted by: Steve49
from Harrisburg, PA, USA
I researched the internet for several months before deciding to purchase the New Air 14,000E commercial grade, portable air conditioner. My decision was based on the customer reviews, the larger coverage area, the longer warranty and the commerial grade construction. After using this for one complete season, from May until November, in a very hot and humid climate; I am completely satisfied with this unit and I am hard to please. The evaporative control function is fantastic! I never empty any water from the unit and no mold forms inside the unit. I always run on the fan only function for a couple of hours, after the cooling function is no longer necessary - just to make sure all of the water is removed from the collector sump. The unit has 4 air filters which are easily cleaned with a vacuum cleaner, and should be on a regular basis. The ionizer is a nice function and works well to control dust and pollen. The poratables are not as efficient as the window units, so a larger unit is desirable for effeicent cooling. Here is an instance where it pays to go overboard a bit in the btu ratings. If you need a 10,00 btu, go for the 14,000. You won't be sorry!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Heatherrrr76
from Syracuse NY
Verified Purchase:Yes
This thing runs all day and night, but doesn't seem to do much of anything except make noise. It's brand new, right out of the box and the air coming out of it doesn't feel any cooler at all
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: NewStuff
from Undisclosed
Verified Purchase:Yes
I've use this AC in my home during a hot summer day to help my central AC keep the my house cool. We kept it in the livingroom and it worked perfectly and my house stayed comfortable while my central AC didn't have to work so hard. Lately, I've been using it in my office on weekends because the landlord cranks up the AC to about 83 to conserve energy. The office is 2 rooms totaling 730 SQFT and it keeps the entire place comfortable.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product AC-14100E. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you so much for taking the time to leave us this amazing review on the Newair Product AC-14100E. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Best AC and best customer service
on June 30, 2020
Posted by: Silvia
I did lots of research before I purchased this AC. My biggest concern was getting services in Canada in case anything happens.
Today, I contacted them and they were friendly and fixed my problem right away. No fussing at all.
The product itself, it is the best AC I have so far. I had couple of window AC as well as portable ones but this one really cools down the place.
It’s been little more than a year that I’ve been using this AC , so far very happy with product and customer service.
Today, I contacted them and they were friendly and fixed my problem right away. No fussing at all.
The product itself, it is the best AC I have so far. I had couple of window AC as well as portable ones but this one really cools down the place.
It’s been little more than a year that I’ve been using this AC , so far very happy with product and customer service.
Response from NewairBy NewAir, Customer Service, July 1, 2020
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
NewAir AC-14100E 14,000 BTU Portable Air Condition
on January 23, 2013
Posted by: jgsw72
from Walla Walla, WA, USA
We bought this for the main level in our home. It cools the living room, dining room and kitchen sufficiently. Very easy to use and install. My only complaint is that it's very loud while running so we're not able to watch tv in the living room while it's running. Other than that we're very pleased.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
Very comfortable
on July 26, 2020
Posted by: PJS69
from Arizona
I just installed mine. Works great. Just some one needs to design an air tight window kit for an RV. I bought this unit to help in the Arizona heat and was noticing that it really wasn't changing the temperature in the rv. Once I closed the window that I had the exhaust hooked up to the rv ac's finally made a change in temperature inside the rv!
Response from NewairBy NewAir, Customer Service, July 27, 2020
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Nice and Cool!
on August 16, 2018
Posted by: Jen the Shopper
from Denver, CO
I've used this unit to cool quite an open space living room, kitchen and dining room area. It's really gotten the job done for me and I really cannot tolerate heat.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair