Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
I would buy this AC unit again
on April 8, 2018
Posted by: Stock picker
from Yorba Linda, CA
I bought this for my daughter's upstairs bedroom. Her room wasn't getting proper airflow from our central air unit. Her room would get up to 90 degrees. Since we bought this portable AC unit from He said, she can play freeze out on her room. It was easy to setup. It makes a little noise, but she has no problem sleeping with it on. She sleeps very well in her cooler room.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
NewAir AC 14100E
on January 30, 2012
Posted by: GWL
from New York, NY, USA
I am very happy with the NewAir AC-14100E 14,000 BTU Portable Air Conditioner. It is known that portable units do not cool as well as window units. It was easy to install. The only thing I am concerned about is empting the water, which I have not had to do yet, because there is a skimpy hose to use and it going into the unit, near the floor, I don't know how to drain it if the hose is level with the floor. Guess I will find out. I have not receive a bill yet for the electric so I don't know how energy efficient it is.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
I would not buy this unit again
on July 22, 2018
Posted by: K.O.
from New Milford, Ct
We purchased this air conditioner to cool our living room. The first time we used it I had to fill the efficiency container every hour. That was 3 days in June 2018. In July we had another heat wave. This time the dehumidifier reservoir filled and shut it down. Following the directions given I emptied it. It ran 45 minutes and shut off again for the same reason. It was full again! Ran for approximately 45 minutes and same results. I called Newair and a representative told me this was normal. Also temperatures are not accurate.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Posted by: Renée 44
from Monroe, CT
Verified Purchase:Yes
Cools the family room in no time! Extremely quiet. Love it!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Customer Rating
5
This product has fantastic cooling feature and easy to progr
on July 14, 2012
Posted by: Lorri52
from Undisclosed
This is the first portable air conditioner that I have purchased. It was very easy to install. It does a fantastic job. The unit was packaged perfectly. I live on the east coast and it came from across the country. I am very seriously considering purchasing another one. I would very highly recommend this product. It is awesome!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
DONT BUY& Don't waste your money
on August 15, 2022
Posted by: Lola
from Los Angeles, CA
Verified Purchase:No
This is not a good AC. Within a month we started to have problems. It doesn't cool down the room, it keeps shutting off, a "E2" error keeps popping up. Just a horrible AC. I regret purchasing this AC.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Faulty
on June 23, 2021
Posted by: Trisha19
from Wyoming
I bought my first one plugged it in and automatically had issues with shut down. Called and they sent me a new one, again unit shuts down. I've filled the reservoir, moved the unit to a smaller room, adjusted the vent hoses etc etc. I live in Wyoming so we have hot and dry summers. I am sending the replacement back as well and going to look elsewhere.
Response from NewairBy Newair, Customer Service, June 23, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Ideal for Studio Apt
on September 16, 2016
Posted by: Jae
from Columbus, OH
Used this in my college-aged son's studio apt. Works great! Quiet, cools well and takes little space.
I would recommend this to a friend!
Written by a customer while visiting Newair