Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: Foti G
from Tampa Fl
Verified Purchase:Yes
I installed this unit in my double garage
And it’s amazing keeps it very cold
Living in Tampa Florida.
And it’s amazing keeps it very cold
Living in Tampa Florida.
Response from NewairBy Newair, Customer Service, June 28, 2022
Thank you for the 5-star review. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
Don't buy
on August 28, 2018
Posted by: Meg
from Westport ma
This product does not cool at all ,very disappointing since we paid so much for it.wont even cool a small room,would not recommend.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hello Megan,
We apologize for your experience with our product. Please contact support@newair for further assistance.
We apologize for your experience with our product. Please contact support@newair for further assistance.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hello Megan,
We apologize for your experience with our product. Please contact support@newair for further assistance.
We apologize for your experience with our product. Please contact support@newair for further assistance.
Written by a customer while visiting Newair
Customer Rating
5
Working well so far!
on January 19, 2011
Posted by: E.S.
from Missouri
Just received this in today and I'm very impressed so far! This did require a little patience to get it installed, but it was worth the wait. My master bedroom is about 300 square feet and this unit is more than enough to handle the room size (I was afraid it wouldn't work so I bought a large unit). I'm glad to say that it cooled down my room from 90 to 77 in in less than 30 minutes. In searching around for portable air conditioners, I was also pleased to find that the EER on this machine is on par with window models of the same BTUs. Thank you, Air-n-water, I am very pleased! This will help us out tremendously during the summer.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: PJS69
from Arizona
Verified Purchase:Yes
I just installed mine. Works great. Just some one needs to design an air tight window kit for an RV. I bought this unit to help in the Arizona heat and was noticing that it really wasn't changing the temperature in the rv. Once I closed the window that I had the exhaust hooked up to the rv ac's finally made a change in temperature inside the rv!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Perfect for my Needs
on July 12, 2018
Posted by: TS
from PA
Using this in my garage and it works perfectly to cool it. I only use it to cool down when needed and then I roll it into storage until next time. Good portability.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Silvia
from Undisclosed
Verified Purchase:Yes
I did lots of research before I purchased this AC. My biggest concern was getting services in Canada in case anything happens. Today, I contacted them and they were friendly and fixed my problem right away. No fussing at all. The product itself, it is the best AC I have so far. I had couple of window AC as well as portable ones but this one really cools down the place. It's been little more than a year that I've been using this AC , so far very happy with product and customer service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Beautiful features, dependable coolness
on January 4, 2013
Posted by: dkward313
from Potomac, Maryland
Our family loves having this product. Very classy, stylish and dependable. We'll say more as time goes by.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Trisha19
from Wyoming
Verified Purchase:Yes
I bought my first one plugged it in and automatically had issues with shut down. Called and they sent me a new one, again unit shuts down. I've filled the reservoir, moved the unit to a smaller room, adjusted the vent hoses etc etc. I live in Wyoming so we have hot and dry summers. I am sending the replacement back as well and going to look elsewhere.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair