Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.4
(488 Reviews)
Rating breakdown 488 reviews
5 Stars
335
4 Stars
96
3 Stars
11
2 Stars
12
1 Star
34
91%of customers recommend this product.
(
249 out of
274)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Very COOL AC Unit
on June 7, 2018
Posted by: Brian
from NC
So far I am really impressed with this AC unit. It was a very easy to install and easy to use. I use it to cool my workshop in my finished garage. It cools my shop down nicely!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Jimmie
from Boston
Verified Purchase:Yes
I bought this sometimes back and now it's requiring water be drained every 30 minutes.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on January 26, 2014
Posted by: Anonymous
from Undisclosed
Product works great, easy to install and use. I bought it to cool my office area and it does this really well. My apt is about 800 sq feet and it cools the whole place!!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Rygelsmom
from Galion, OH
Verified Purchase:Yes
Unit is working beautifully. Biggest problem I had was the window unit was totally a piece of crap to work with. My windows are 27” across and the 3 pieces of this unit made it mpossible to fit n the window until I finally had to have a neighbor saw off about 4”. Still doesn’t fit well. Using a fairly large quantity of duct tape to seal off the holes between window frame and window unit. Looks a bit tacky, but it works. This part of the A/C unit needs some serious redesign.
Response from NewairBy Newair, Customer Service, May 31, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great
on November 15, 2017
Posted by: Mike
from Los Angeles
I use it in my living room and it keeps everything cool. I love it!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great portable ac and great customer service
on July 3, 2020
Posted by: Dmna
from Maine
Unit 14100, has worked flawlessly. Had to contact customer service and they were great too! Thanks NewAir
Response from NewairBy NewAir, Customer Service, July 3, 2020
Thank you for posting your comments in regards to the AC-14100E. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Nate's
from Ohio
Verified Purchase:Yes
Works beautifully. I have one downstairs and one upstairs and they keep my whole cool. Thanks
Response from NewairBy Newair, Customer Service, June 6, 2022
Thank you for the 5-star review and for sharing your thoughts about the unit AC-14100E. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Great A/C!
on January 25, 2013
Posted by: jp1124
from Dalton, GA, USA
We have uneven cooling in our house, so when the rest of the house is cool, the master bedroom is a few degrees warmer. We like it cold in the bedroom, so we decided to get a portable a/c unit. After much research, we decided on the NewAir. Best decision we've made! Bedroom stays at a cool and comfortable 64 degrees! No more waking up in a sweat! Thanks Air & Water!
I would recommend this to a friend!
Written by a customer while visiting Newair