Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
126
4 Stars
35
3 Stars
3
2 Stars
4
1 Star
10
92%of customers recommend this product.
(
100 out of
109)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Great features !
on June 21, 2021
Posted by: Alfred
I bought this a month ago for my basement and it’s the best and coolest air conditioner ever! So powerful and easy to use, I will definitely purchase again!!!!
Response from NewairBy Newair, Customer Service, June 21, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
1
Faulty
on June 23, 2021
Posted by: Trisha19
from Wyoming
I bought my first one plugged it in and automatically had issues with shut down. Called and they sent me a new one, again unit shuts down. I've filled the reservoir, moved the unit to a smaller room, adjusted the vent hoses etc etc. I live in Wyoming so we have hot and dry summers. I am sending the replacement back as well and going to look elsewhere.
Response from NewairBy Newair , Customer Service, June 23, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Not working... PERIOD!
on June 27, 2021
Posted by: rnb853
from York, PA
The unit is not even a year old, and now it tells me to empty the water....which I did... the unit will not restart! There's no water in the unit, yet it keeps telling me that there is water. Nothing works. Not happy. Very frustrated.
Response from NewairBy Newair , Customer Service, June 29, 2021
Hi,thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Compact design, big cooling power
on July 1, 2021
Posted by: Living large at Marj
from Spokane, WA
We purchased several of this product and just now went through the hottest week in our city’s history. Those air conditioners just kept pushing the temps as far as possible and did not give up.
Response from NewairBy Newair , Customer Service, July 1, 2021
Thank you for the 5-star review and for sharing your thoughts about the AC-14100H.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Will review as HVAC repaired before receiving it.
on July 2, 2021
Posted by: skibo58
Verified Purchase:Yes
So far so good. I received the package after 3 delivery delays from the shipping company. will be opening the box and set it up to check that it works as per manufactures directions soon. This was going to be an emergency backup cool unit for downstairs since HVAC went on vacation right when a heat wave came. 5 day's with no AC and a very miserable son and dog is no fun. Thank god for cold shower's and frosty paws and ice water for the dog. Not sure if this will fit on 15 amp circuit but will run it off a 10 gage extension cord to kitchen 20 amp socket. Hopefully its not a 240 unit other wise i am up creek without a paddle.as i forgot to check for that when purchasing it. Newair did their job well and my hats off to them. It was a hot 60th birthday for my wife and hot Fathers day for me.
Response from NewairBy Newair , Customer Service, July 2, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Unit in Nursery
on July 3, 2021
Posted by: JackL
We have set this up in our nursery for our new baby so we can keep the temperature in the appropriate range for her to sleep and it definitely does the job well! Window set up was pretty easy as well, even for a sliding window.
Response from NewairBy Newair , Customer Service, July 5, 2021
Thank you for taking the time to leave a review on your AC-14100H. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Unit
on July 5, 2021
Posted by: Dottie82
from New York
You can't go wrong with a NewAir portable air conditioning unit. Works great and cools off quickly. Easy to vent. This company has the very best customer support. If you ever need to troubleshoot a problem, the support team (especially Becky) will go all out to explain and answer any questions, and they will respond quickly. I am more than pleased and satisfied with my NewAir unit. Can't say enough good things about this company, their products and their customer service. Would definitely buy again.
Response from NewairBy Newair , Customer Service, July 5, 2021
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great service
on July 23, 2021
Posted by: office
from Poconos Pa
Called for a part to a portable air conditioner. They had a small part in stock and was shipped immediately.
Response from NewairBy Newair, Customer Service, July 23, 2021
Thank you for taking the time to leave a review on your unit AC-14100E. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair