Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
126
4 Stars
35
3 Stars
3
2 Stars
4
1 Star
10
92%of customers recommend this product.
(
100 out of
109)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
2
Replacements cannot be bought
on May 10, 2021
Posted by: vodkoce
This AC unit is good at keeping the room cool but I'm disappointed in the lack of replacement parts availability. Most exhaust hose diameters are 5" or 6" and this one is 5.59" which makes it very difficult to a get a new window installation kit. If I cannot find a replacement kit, I'll have to find a new AC to buy making this a bad purchase
Response from NewairBy Newair, Customer Service, May 11, 2021
Hi,Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At Newair our goal is being a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great For Second Floors
on May 13, 2021
Posted by: Rockyladd
from Fenton
I have a two story home which I don’t have zone heating and cooling. This is portable air conditioner has made my bedroom how much better place to be. Before I had this portable air conditioner, I would never stay in my bedroom. Now I can Sleep at night and actually need a cover. Besides that I actually do not have a ugly unit hanging out my window in the front of my house.
Response from NewairBy Newair, Customer Service, May 16, 2021
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Outstanding product
on May 17, 2021
Posted by: Johnh
from Little elm tx
Have had for several years and have found that it performs very well.
Response from NewairBy Newair, Customer Service, May 17, 2021
Thank you for taking the time to leave a review on your AC-14100E. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great air conditioner
on May 17, 2021
Posted by: Biker
from Pelham, New Hampsure
the unit works great. would recommend it all
Mark Fuller
Mark Fuller
Response from NewairBy Newair , Customer Service, May 17, 2021
Thank you for posting your comments in regards to your AC-14100H. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Portable AC unit
on June 8, 2021
Posted by: Jimmie
from Boston MA
I love this unit as it was easy to install and runs pretty smoothly and keeps the room cold . Love it !
Response from NewairBy Newair , Customer Service, June 8, 2021
Thank you for the 5-star review and for sharing your thoughts about your experience using your AC-14100E.Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: CJ Oz
from SC
Verified Purchase:Yes
It’s a great product !! I highly recommend but There is a window minimum. Like ours we now have to saw off part of the window Kit so that it will work
Response from NewairBy Newair , Customer Service , June 10, 2021
Thank you for posting your comments in regards to your AC-14100E. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Great product
on June 18, 2021
Posted by: Mono_510
from Oakland ca
Works great on every mode kept my whole house cold when hot and hot when cold
Response from NewairBy Newair, Customer Service, June 20, 2021
Thank you for the 5-star review and for sharing your thoughts about the AC-14100E.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
Not working
on June 21, 2021
Posted by: Jimmie
from Boston
I bought this sometimes back and now it’s requiring water be drained every 30 minutes.
Response from NewairBy Newair , Customer Service, June 21, 2021
Hi There
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit.I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Written by a customer while visiting Newair