Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
126
4 Stars
35
3 Stars
3
2 Stars
4
1 Star
10
92%of customers recommend this product.
(
100 out of
109)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Customer Rating
5
Great System for Summer and Winter
on September 14, 2019
Posted by: FriscoBoater
from Mckinney TX
I do alot of work in my un air-conditioned garage, and I needed something that would heat and cool with out having to cut a large hole in the wall for a window unit or install central air. I have had this for about a year and I cannot say anything bad. It has all the accessories with it so you can vent it through a window, or a wall through a small cutout. This is a big unit and it did a good job cooling and heating my uninsulated garage. Now you cannot expect this thing to keep it at 59 degrees in 100 degree weather, but it does a darn good job. The heater does a very good job for being a heat pump.
It has held up through painting, saw dust and general abuse, but has not given me any issues.
The best thing about it is the condensation goes into a little jug instead of the garage floor.
I would recommend this to anyone as long as they understand this is portable, and only works as well as your environment. If you had this in an insulated room it will freeze you out
Response from NewairBy NewAir, Customer Service, September 15, 2019
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing us.
Written by a customer while visiting Newair
Posted by: Thump
Verified Purchase:Yes
I must say the unit is very slick and modern looking. I can’t give a very detailed review on it yet because we live in Michigan and the A/C side of it we haven’t used, however the heater side we have used and I don’t like the way it acts when it reached the set point instead of just shutting down it switched to blowing cold air and the process starts all over again blowing warm air to bring it back to the temp you set it at. It seams like a lot on unnecessary useage of energy.
Response from NewairBy NewAir, Customer Service, October 28, 2019
Thank you for leaving a positive review on this product and thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Nice Size
on December 11, 2019
Posted by: CelticGrl2
from Washington
Love the machine, easy instal and use. Fits anywhere and easy to move if you need to.
The direction manual could be written clearer. If you follow the manual it doesn't separate using the system for heat or air conditioning...which it should. I loaded the water container and the machine kept shutting off when it reached 40 degrees. When in fact you don't want to fill the water basin for heat. The document does NOT mention that.
The unit itself though was a great buy and the install super easy. I'd definitely recommend it.
Response from NewairBy NewAir, Customer Service, December 17, 2019
Thank you for the 5-star and for sharing your thoughts about the unit, we will work on updating the manuals. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Stellar unit and spectacular customer service
on May 1, 2020
Posted by: Action Jackson
from Pasadena, ca
Bought this a while ago. Its been operating at maximum efficiency for years. never had any problem and extremely dependable
Response from NewairBy NewAir, Customer Service, May 1, 2020
Thank you for posting your comments in regards to your AC-14100H. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: JRAce
from Phoenix, Az
Verified Purchase:Yes
Great product cools down my garage for working out in my home gym. Love it!
Response from NewairBy NewAir, Customer Service , May 18, 2020
Hi, thank you for your wonderful review! We are glad you enjoy using the AC-14100E unit. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
2
Expected more for the price
on June 8, 2020
Posted by: Hiramrod
from San Antonio, Tx
Turn on will only cool room 3-4 degrees. I’ve had window units that cool the room way better. used it in a small room and temperature held at 77 degrees while it was 85 degrees outside. Water reservoir empties quickly. Not recommended for south Texas weather where the temperature hits triple digits.
Response from NewairBy NewAir, Customer Service, June 8, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Wonderful
on June 8, 2020
Posted by: Maluki
from Atlanta
Yes It works very well I Bought in 2012 the AC-14100E
Response from NewairBy NewAir, Customer Service, June 8, 2020
Thank you for the 5-star review and for posting your comments in regards to the NewAir AC-14100E. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
we really love this unit
on June 10, 2020
Posted by: paul texas
from Weslaco, Tx
we have enjoyed this unit from the beginning. it really serves our purpose of cooling our room.
Response from NewairBy NewAir, Customer Service, June 10, 2020
Thank you for the 5-star review and for posting your comments in regards to this product AC-14100E. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair