Customer reviews from Newair
NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Average customer rating
4.5
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
126
4 Stars
35
3 Stars
3
2 Stars
4
1 Star
10
92%of customers recommend this product.
(
100 out of
109)
Customer Reviews for NewAir - 525 Sq. Ft. 8,532 BTU Portable Air Conditioner with Heating Function and Remote Control - White
Posted by: DarkSquid
from San Antonio
Verified Purchase:Yes
Works good. The water reservoir help cool the condenser lowers head pressure. Like it. Had a little problem getting hose into adapter.
Response from NewairBy NewAir, Customer Service, July 11, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
1
Doesn't cool
on July 23, 2019
Posted by: Albert
from Hoboken, NJ
This unit ran for three days in one room and it wouldn't drop below 79 degrees. The room is approximately 400 square feet and it was certainly cooler, but I found that the unit didn't do any better than the small, old window unit it replaced. I gave it a three because in all fairness, I never tried the heater or dehumidifier. FYI I did add water to the tank and I had drained any condensation from the unit.
Response from NewairBy NewAir, Customer Service, July 29, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit however we will be more than happy to assist you. Please contact our trusted support team at 855-963-9247 for assistance.
Written by a customer while visiting Newair
Posted by: STEVEN
from New York
Verified Purchase:Yes
It’s great not as cold as it could be it does work for a bedroom but for 12by 12 space it’s not cool enough .
Written by a customer while visiting Newair
Customer Rating
5
I love it!
on July 29, 2019
Posted by: Bently
from Purcell, Missouri
Set it up in my studio. Keeps it nice & cool even under the hot lights. Couldn’t be happier.
Written by a customer while visiting Newair
Customer Rating
4
Good title
on July 30, 2019
Posted by: Rons99
from Bridgewater NJ
Works great. Just more noisy than I thought it would be.
Written by a customer while visiting Newair
Customer Rating
5
FANTASTIC MACHINE!
on August 12, 2019
Posted by: Renée 44
from Monroe, CT
Cools the family room in no time! Extremely quiet. Love it!
Response from NewairBy NewAir, Customer Service, August 13, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: Annette
Verified Purchase:Yes
It works great. Would be better if it had a quick connect so you could move it to another place easier.
Response from NewairBy NewAir, Customer Service, August 21, 2019
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: Cfaith
from Southern California
Verified Purchase:Yes
I had very high hopes for this little portable unit and bought it for the ability to use this all year round as both an AC and a heater. I live in the Mojave Desert of Southern California and it gets HOT. While sitting in front of it, the AC blows ice cold air, but it unfortunately didn't cool my room, which is half of what it's supposed to be able to cool. It didn't get it below 80 even though I had it at its lowest possible setting (I wasn't expecting it to lower the room to 62). The only time it got pretty chilly was at night when the temp outside dropped drastically. I think this unit is probably amazing for someone who doesn't live in such a hot climate. It just couldn't keep up with the heat outside. Other than that, the appearance is very sleek and looks well made. I was very pleased with the little space it needed and while it wasn't super quiet, it was a lot quieter than other AC's I've owned.
Response from NewairBy NewAir, Customer Service, August 30, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit and the overall service. we will be reaching out to you via email and see if we can change the experience you had with us so far. If you need any other assistance please feel free to ask.
Written by a customer while visiting Newair