Customer reviews from Newair
Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
27
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
24 out of
26)
Customer Reviews for Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Customer Rating
5
love it work like I needed
on October 11, 2017
Posted by: Trent
from Byers cColorado
looked all over for a small room evaporative cooler this fit my needs just fine
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
A very nice outdoor fan
on July 14, 2013
Posted by: Angel
from Undisclosed
This fan is a nice addition to our patio. It's quiet and the features come in handy. We bought a cover for ours to keep pests out.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Does what it's designed for.
on July 3, 2013
Posted by: ShadetreeAZ
from Undisclosed
Overall I am very happy with the performance. The garage refrigerator has an easier time of it and I can work comfortably in the garage, plus the car is comfortable when we get in to leave.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Not as advertised
on August 7, 2017
Posted by: Lew
from Redding, CA
Shipment packaging isn't sturdy. Enhances opportunity for shipping damage and reduces opportunity for convenient return/exchange. My unit's fan control is defective. Low is high and high is low. Advertising and instructions imply that ice can be added through the upper water/ice tray, but this isn't reasonably accurate. First, there is no "upper tray". There is only one opening on the back and its towards the bottom of the unit. And you can't reasonably expect to add ice through it. The water tray has a screen that prevents ice of any normal size from entering the unit. You can, of course, add cold water. But no ice. So saying you can, and calling the water tray and "ice and water" tray is patently miss-leading. Shame on you. On the bright side, my call in to customer support was a good experience. Really nice people who are well trained and solution oriented.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
3
Luma ec220w
on October 8, 2021
Posted by: Ant
from OK
Verified Purchase:No
Works great. I was missing two pieces, but CS is shipping at no cost
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Awesome cooler/highly recommend
on September 4, 2021
Posted by: Bryan
from Las Vegas, NV
Verified Purchase:No
My wife purchased this for me and I have to say I'm very impressed. I have it in a 12 x 12' room and it keeps it generally cool for hours on end. I live in the desert so we have over 100° weather. Our air conditioner went out unexpectedly and I had this in my garage and it has came in handy big time.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the EC220W. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the EC220W. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Perfect for my small house
on August 9, 2015
Posted by: Josiah Larsen
from Undisclosed
I recently purchased this unit after receiving a shockingly large electricity bill. I had heard several co-workers rave about their evap coolers and I was eager to try it out. I have a smaller house and this cooler has no problem keeping the entire house around 78 degrees. It's a little noisy but works wonders.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Saving Us From A Hot Summer!
on May 13, 2015
Posted by: Heather Jones
from Undisclosed
I love our Evap cooler! We live in Flagstaff AZ and homes are not equiped with AC, which makes summers very hot! It could get up to the 90's in our home last June! We've had our unit for a week and we are loving it! It cools very fast too. I've noticed a 5 degree temperature difference in just 20 minutes of use each time I turn it on. I know our summers are going to be very comfortable now.
I would recommend this to a friend!
Written by a customer while visiting Newair