Customer reviews from Newair
Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
27
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
24 out of
26)
Customer Reviews for Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Customer Rating
3
Luma ec220w
on October 8, 2021
Posted by: Ant
from OK
Works great. I was missing two pieces, but CS is shipping at no cost
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Awesome cooler/highly recommend
on September 4, 2021
Posted by: Bryan
from Las Vegas, NV
My wife purchased this for me and I have to say I'm very impressed. I have it in a 12 x 12' room and it keeps it generally cool for hours on end. I live in the desert so we have over 100° weather. Our air conditioner went out unexpectedly and I had this in my garage and it has came in handy big time.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the EC220W. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the EC220W. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Great cooler
on November 10, 2020
Posted by: 70GMC
from San Antonio, Tx
Bought this about 2 months ago and it works great.
Response from NewairBy NewAir , Customer Service, November 11, 2020
Thank you for the review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: 70GMC
from San Antonio, Tx
Verified Purchase:Yes
Bought this about 2 months ago and it works great.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Game Changer for people who live in the desert.
on July 17, 2020
Posted by: MrKushmann
from Las Vegas, Nevada
I wanted to share my opinion and to comment on another person’s negative review.
Ok first of all I love my Luma Evaporative
Cooler. I live in Las Vegas where temps get to 117° in the shade. Humidity usually under 15% so as they say “It’s a dry heat” my Luma is a life saver. I have covered patio that extends the whole length of the back of my home. I have a living room set up outside. A couch, coffee table, end tables. You get the picture. That’s why I originally purchase the cooler. To use it next to us, in our outside living room. Well It has not disappointed. I did my Research before buying and I’m glad I ended up with this model. Ok so as I said live in Las Vegas. And it gets Hot here, really Hot. And my cooler blows cold really cold Like 63° when it’s over 110° outside. I have a thermometer stuck right in the front grill of mine so I know how cold it’s blowing at all times. So needless to say I love my Luma cooler.
To respond to a negative review I had read. He was complaining about the ice compartment in the back. And how he couldn’t put ice it the coolers reservoir tank because of a plastic honeycombed screen under the compartment hatch. You are using it wrong. The compartment is not filling the cooler up with ice.The design of the compartment was so you can put a few pieces of ice in the compartment the honeycombs help hold the ice their so some of the coolers return water runs over a top of the ice and by doing so it supercharges the evaporative properties of the cooler.
The compartment door is not intended to be used for filling the ten gallon reservoir up with ice. Now if you wanted to use the compartment door or hatch to fill the unit up with ice you could do that with a little modification to the cooler. You would need to cut off the plastic Honeycomb screen that is behind the compartment door that is stoping you from doing just that. Then you could fill the whole thing up with ice.
To sum it up. I couldn’t spend the time outside In the summer in Las Vegas without my Luma. It is my most valuable Desert summer defending tools.
One more thing. If you live in a humid environment. Any evaporate cooler Will Not work so good because it’s an Evaporative cooler. So any Humidity Kills it’s effectiveness. I used to live in New Jersey. Where it’s very humid in the summer. I don’t think this is going to work as good for you then it does for me.
For anyone who lives in the Desert This is a Game Changer.
The pictures I added were to show how the ice tray is supposed to be used.
Ok first of all I love my Luma Evaporative
Cooler. I live in Las Vegas where temps get to 117° in the shade. Humidity usually under 15% so as they say “It’s a dry heat” my Luma is a life saver. I have covered patio that extends the whole length of the back of my home. I have a living room set up outside. A couch, coffee table, end tables. You get the picture. That’s why I originally purchase the cooler. To use it next to us, in our outside living room. Well It has not disappointed. I did my Research before buying and I’m glad I ended up with this model. Ok so as I said live in Las Vegas. And it gets Hot here, really Hot. And my cooler blows cold really cold Like 63° when it’s over 110° outside. I have a thermometer stuck right in the front grill of mine so I know how cold it’s blowing at all times. So needless to say I love my Luma cooler.
To respond to a negative review I had read. He was complaining about the ice compartment in the back. And how he couldn’t put ice it the coolers reservoir tank because of a plastic honeycombed screen under the compartment hatch. You are using it wrong. The compartment is not filling the cooler up with ice.The design of the compartment was so you can put a few pieces of ice in the compartment the honeycombs help hold the ice their so some of the coolers return water runs over a top of the ice and by doing so it supercharges the evaporative properties of the cooler.
The compartment door is not intended to be used for filling the ten gallon reservoir up with ice. Now if you wanted to use the compartment door or hatch to fill the unit up with ice you could do that with a little modification to the cooler. You would need to cut off the plastic Honeycomb screen that is behind the compartment door that is stoping you from doing just that. Then you could fill the whole thing up with ice.
To sum it up. I couldn’t spend the time outside In the summer in Las Vegas without my Luma. It is my most valuable Desert summer defending tools.
One more thing. If you live in a humid environment. Any evaporate cooler Will Not work so good because it’s an Evaporative cooler. So any Humidity Kills it’s effectiveness. I used to live in New Jersey. Where it’s very humid in the summer. I don’t think this is going to work as good for you then it does for me.
For anyone who lives in the Desert This is a Game Changer.
The pictures I added were to show how the ice tray is supposed to be used.
Response from NewairBy NewAir, Customer Service, July 19, 2020
Thank you for the 5-star review and for posting your comments in regards to this product AWB-360DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Game Changer for people who live in the desert.
on July 17, 2020
Posted by: MrKushmann
from Las Vegas, Nevada
Verified Purchase:Yes
I wanted to share my opinion and to comment on another person's negative review. Ok first of all I love my Luma Evaporative Cooler. I live in Las Vegas where temps get to 117° in the shade. Humidity usually under 15% so as they say "It's a dry heat" my Luma is a life saver. I have covered patio that extends the whole length of the back of my home. I have a living room set up outside. A couch, coffee table, end tables. You get the picture. That's why I originally purchase the cooler. To use it next to us, in our outside living room. Well It has not disappointed. I did my Research before buying and I'm glad I ended up with this model. Ok so as I said live in Las Vegas. And it gets Hot here, really Hot. And my cooler blows cold really cold Like 63° when it's over 110° outside. I have a thermometer stuck right in the front grill of mine so I know how cold it's blowing at all times. So needless to say I love my Luma cooler. To respond to a negative review I had read. He was complaining about the ice compartment in the back. And how he couldn't put ice it the coolers reservoir tank because of a plastic honeycombed screen under the compartment hatch. You are using it wrong. The compartment is not filling the cooler up with ice.The design of the compartment was so you can put a few pieces of ice in the compartment the honeycombs help hold the ice their so some of the coolers return water runs over a top of the ice and by doing so it supercharges the evaporative properties of the cooler. The compartment door is not intended to be used for filling the ten gallon reservoir up with ice. Now if you wanted to use the compartment door or hatch to fill the unit up with ice you could do that with a little modification to the cooler. You would need to cut off the plastic Honeycomb screen that is behind the compartment door that is stoping you from doing just that. Then you could fill the whole thing up with ice. To sum it up. I couldn't spend the time outside In the summer in Las Vegas without my Luma. It is my most valuable Desert summer defending tools. One more thing. If you live in a humid environment. Any evaporate cooler Will Not work so good because it's an Evaporative cooler. So any Humidity Kills it's effectiveness. I used to live in New Jersey. Where it's very humid in the summer. I don't think this is going to work as good for you then it does for me. For anyone who lives in the Desert This is a Game Changer. The pictures I added were to show how the ice tray is supposed to be used.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWB-360DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWB-360DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Air Flow
on April 23, 2020
Posted by: Alanjf861
from Henderson,NV
Had it for three years worked great. Had to replace a water pump no big H. Cools the garage nicely.
Response from NewairBy NewAir, Customer Care, April 27, 2020
Thank you for posting your comments in regards to the EC220W. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Alanjf861
from Henderson,NV
Verified Purchase:Yes
Had it for three years worked great. Had to replace a water pump no big H. Cools the garage nicely.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the EC220W. We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the EC220W. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair