Customer reviews from Newair
Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
27
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
24 out of
26)
Customer Reviews for Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Customer Rating
1
Not as advertised
on August 8, 2017
Posted by: Lew
from Redding, CA
Shipment packaging isn't sturdy. Enhances opportunity for shipping damage and reduces opportunity for convenient return/exchange. My unit's fan control is defective. Low is high and high is low. Advertising and instructions imply that ice can be added through the upper water/ice tray, but this isn't reasonably accurate. First, there is no "upper tray". There is only one opening on the back and its towards the bottom of the unit. And you can't reasonably expect to add ice through it. The water tray has a screen that prevents ice of any normal size from entering the unit. You can, of course, add cold water. But no ice. So saying you can, and calling the water tray and "ice and water" tray is patently miss-leading. Shame on you. On the bright side, my call in to customer support was a good experience. Really nice people who are well trained and solution oriented.
Pros: Great customer service
Cons: Defective fan control, Not "ice" ready, hose adaptor not included
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
I will continue to buy Luma products.
on December 30, 2015
Posted by: Doc
from Schulenburg, TX
Verified Purchase:No
Our Luma evaporative cooler has served us well in a rather unconventional usr---to keep our laying hens cool during the south Texas summers---will certainly buy another one whenever the occassion arises.
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable, Energy Efficient, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Heather Jones
from Undisclosed
Verified Purchase:Yes
I love our Evap cooler! We live in Flagstaff AZ and homes are not equiped with AC, which makes summers very hot! It could get up to the 90's in our home last June! We've had our unit for a week and we are loving it! It cools very fast too. I've noticed a 5 degree temperature difference in just 20 minutes of use each time I turn it on. I know our summers are going to be very comfortable now.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Josiah Larsen
from Undisclosed
Verified Purchase:Yes
I recently purchased this unit after receiving a shockingly large electricity bill. I had heard several co-workers rave about their evap coolers and I was eager to try it out. I have a smaller house and this cooler has no problem keeping the entire house around 78 degrees. It's a little noisy but works wonders.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Heather Jones
from Undisclosed
Verified Purchase:Yes
We are starting to warm up here in AZ and I'm so glad to have this cooler! It cools the hottest part of our home fast, I love that its on wheels and I can move it to where I want it. Only drawbacks are its size and its a bit noisy, but I'll take that any day over being hot! Definitely worth the purchase!
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Angel
from Undisclosed
Verified Purchase:Yes
This fan is a nice addition to our patio. It's quiet and the features come in handy. We bought a cover for ours to keep pests out.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Katie Reed
from Undisclosed
Verified Purchase:Yes
Living in the desert means that it is hot and dry a lot. This product is EXACTLY what we needed. It is super easy to move it wherever we need it. From our home gym in the garage to our patio for bbqs, this works AWESOMELY for keeping us from getting overheated. Can't recommend it enough.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Game Changer for people who live in the desert.
on July 17, 2020
Posted by: MrKushmann
from Las Vegas, Nevada
I wanted to share my opinion and to comment on another person’s negative review.
Ok first of all I love my Luma Evaporative
Cooler. I live in Las Vegas where temps get to 117° in the shade. Humidity usually under 15% so as they say “It’s a dry heat” my Luma is a life saver. I have covered patio that extends the whole length of the back of my home. I have a living room set up outside. A couch, coffee table, end tables. You get the picture. That’s why I originally purchase the cooler. To use it next to us, in our outside living room. Well It has not disappointed. I did my Research before buying and I’m glad I ended up with this model. Ok so as I said live in Las Vegas. And it gets Hot here, really Hot. And my cooler blows cold really cold Like 63° when it’s over 110° outside. I have a thermometer stuck right in the front grill of mine so I know how cold it’s blowing at all times. So needless to say I love my Luma cooler.
To respond to a negative review I had read. He was complaining about the ice compartment in the back. And how he couldn’t put ice it the coolers reservoir tank because of a plastic honeycombed screen under the compartment hatch. You are using it wrong. The compartment is not filling the cooler up with ice.The design of the compartment was so you can put a few pieces of ice in the compartment the honeycombs help hold the ice their so some of the coolers return water runs over a top of the ice and by doing so it supercharges the evaporative properties of the cooler.
The compartment door is not intended to be used for filling the ten gallon reservoir up with ice. Now if you wanted to use the compartment door or hatch to fill the unit up with ice you could do that with a little modification to the cooler. You would need to cut off the plastic Honeycomb screen that is behind the compartment door that is stoping you from doing just that. Then you could fill the whole thing up with ice.
To sum it up. I couldn’t spend the time outside In the summer in Las Vegas without my Luma. It is my most valuable Desert summer defending tools.
One more thing. If you live in a humid environment. Any evaporate cooler Will Not work so good because it’s an Evaporative cooler. So any Humidity Kills it’s effectiveness. I used to live in New Jersey. Where it’s very humid in the summer. I don’t think this is going to work as good for you then it does for me.
For anyone who lives in the Desert This is a Game Changer.
The pictures I added were to show how the ice tray is supposed to be used.
Ok first of all I love my Luma Evaporative
Cooler. I live in Las Vegas where temps get to 117° in the shade. Humidity usually under 15% so as they say “It’s a dry heat” my Luma is a life saver. I have covered patio that extends the whole length of the back of my home. I have a living room set up outside. A couch, coffee table, end tables. You get the picture. That’s why I originally purchase the cooler. To use it next to us, in our outside living room. Well It has not disappointed. I did my Research before buying and I’m glad I ended up with this model. Ok so as I said live in Las Vegas. And it gets Hot here, really Hot. And my cooler blows cold really cold Like 63° when it’s over 110° outside. I have a thermometer stuck right in the front grill of mine so I know how cold it’s blowing at all times. So needless to say I love my Luma cooler.
To respond to a negative review I had read. He was complaining about the ice compartment in the back. And how he couldn’t put ice it the coolers reservoir tank because of a plastic honeycombed screen under the compartment hatch. You are using it wrong. The compartment is not filling the cooler up with ice.The design of the compartment was so you can put a few pieces of ice in the compartment the honeycombs help hold the ice their so some of the coolers return water runs over a top of the ice and by doing so it supercharges the evaporative properties of the cooler.
The compartment door is not intended to be used for filling the ten gallon reservoir up with ice. Now if you wanted to use the compartment door or hatch to fill the unit up with ice you could do that with a little modification to the cooler. You would need to cut off the plastic Honeycomb screen that is behind the compartment door that is stoping you from doing just that. Then you could fill the whole thing up with ice.
To sum it up. I couldn’t spend the time outside In the summer in Las Vegas without my Luma. It is my most valuable Desert summer defending tools.
One more thing. If you live in a humid environment. Any evaporate cooler Will Not work so good because it’s an Evaporative cooler. So any Humidity Kills it’s effectiveness. I used to live in New Jersey. Where it’s very humid in the summer. I don’t think this is going to work as good for you then it does for me.
For anyone who lives in the Desert This is a Game Changer.
The pictures I added were to show how the ice tray is supposed to be used.
Response from NewairBy NewAir, Customer Service, July 19, 2020
Thank you for the 5-star review and for posting your comments in regards to this product AWB-360DB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair