Customer reviews from Newair
Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Average customer rating
4.6
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
27
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
24 out of
26)
Customer Reviews for Luma Comfort - 10.6-Gal. Evaporative Cooler - White/Gray
Customer Rating
5
Luma air
on September 26, 2018
Posted by: donna
from newport, north carolina
Gender:Female
Just received my new Luma air a few days after we went thru Hurricane Florence in N.C. Most wonderful thing I have ever used. The air here right now is so humid and sticky and this item just send air all thru the house. Very quiet but has strong steel blade and rotating vents to distribute air evenly. Thank you to the folks who assisted me when my old unit broke down right before the storm hit.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: donna
from newport, north carolina
Verified Purchase:Yes
Just received my new Luma air a few days after we went thru Hurricane Florence in N.C. Most wonderful thing I have ever used. The air here right now is so humid and sticky and this item just send air all thru the house. Very quiet but has strong steel blade and rotating vents to distribute air evenly. Thank you to the folks who assisted me when my old unit broke down right before the storm hit.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
love it work like I needed
on October 12, 2017
Posted by: Trent
from Byers cColorado
looked all over for a small room evaporative cooler this fit my needs just fine
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable, Easy Window Installation, Energy Efficient, Even Air Distribution, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
love it work like I needed
on October 11, 2017
Posted by: Trent
from Byers cColorado
looked all over for a small room evaporative cooler this fit my needs just fine
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Not as advertised
on August 8, 2017
Posted by: Lew
from Redding, CA
Shipment packaging isn't sturdy. Enhances opportunity for shipping damage and reduces opportunity for convenient return/exchange. My unit's fan control is defective. Low is high and high is low. Advertising and instructions imply that ice can be added through the upper water/ice tray, but this isn't reasonably accurate. First, there is no "upper tray". There is only one opening on the back and its towards the bottom of the unit. And you can't reasonably expect to add ice through it. The water tray has a screen that prevents ice of any normal size from entering the unit. You can, of course, add cold water. But no ice. So saying you can, and calling the water tray and "ice and water" tray is patently miss-leading. Shame on you. On the bright side, my call in to customer support was a good experience. Really nice people who are well trained and solution oriented.
Pros: Great customer service
Cons: Defective fan control, Not "ice" ready, hose adaptor not included
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
1
Not as advertised
on August 7, 2017
Posted by: Lew
from Redding, CA
Shipment packaging isn't sturdy. Enhances opportunity for shipping damage and reduces opportunity for convenient return/exchange. My unit's fan control is defective. Low is high and high is low. Advertising and instructions imply that ice can be added through the upper water/ice tray, but this isn't reasonably accurate. First, there is no "upper tray". There is only one opening on the back and its towards the bottom of the unit. And you can't reasonably expect to add ice through it. The water tray has a screen that prevents ice of any normal size from entering the unit. You can, of course, add cold water. But no ice. So saying you can, and calling the water tray and "ice and water" tray is patently miss-leading. Shame on you. On the bright side, my call in to customer support was a good experience. Really nice people who are well trained and solution oriented.
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
I will continue to buy Luma products.
on December 30, 2015
Posted by: Doc
from Schulenburg, TX
Our Luma evaporative cooler has served us well in a rather unconventional usr---to keep our laying hens cool during the south Texas summers---will certainly buy another one whenever the occassion arises.
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable, Energy Efficient, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
I will continue to buy Luma products.
on December 29, 2015
Posted by: Doc
from Schulenburg, TX
Our Luma evaporative cooler has served us well in a rather unconventional usr---to keep our laying hens cool during the south Texas summers---will certainly buy another one whenever the occassion arises.
I would recommend this to a friend!
Written by a customer while visiting Newair