Customer reviews from Newair
Luma Comfort - 1.6-Gal. Tower Evaporative Cooler - Gunmetal/Silver
Average customer rating
4.6
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
31
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
2
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Luma Comfort - 1.6-Gal. Tower Evaporative Cooler - Gunmetal/Silver
Customer Rating
5
Compact and Versatile
on June 15, 2020
Posted by: Strider222
from Altoona Wisconsin
I bought this product a week ago and really enjoyed all of the features it provided. I know Have an all in one humidifier and fan. I love the remote that came alone with it as well.
Response from NewairBy NewAir, Customer Service, June 16, 2020
Thank you for the 5-star review and for sharing your thoughts about the EC45S.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Leaks from bottom
on September 15, 2020
Posted by: jgaylethomsa
from El Cajon, CA
Water leaks out of the bottom of the unit even though I have the water tank locked. Hoping I'm doing something wrong as I despise returning things of this size.
Response from NewairBy NewAir , Customer Service, September 15, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Unit
on November 6, 2020
Posted by: Anonymous
from Alaska
This cooler was purchased in July and has worked great. We had one small problem with a crack in the water tank. After contacting Elizabeth at newair the problem was immediately resolved. I could not ask for a better response!
Response from NewairBy NewAir , Customer Service, November 6, 2020
Thank you for the 5-star review and for posting your comments in regards to the Luma Comfort EC45S. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Great unit!
on January 14, 2021
Posted by: Dan The Man
from Miami, FL
Product has great features - I like that it comes with a timing mechanism as well as a remote control. Three settings allow for significant difference in wind speed. Easy to clean the filter.
Response from NewairBy NewAir , Customer Service, January 14, 2021
Hi, Thank you for taking the time to leave a review on your EC45S. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Saves on electric and cools the room very well!
on May 4, 2021
Posted by: shades7204
from Austin TX
This fan works great and keeps a fully sunlit 22' x 12' room cooled down in the hotter times of the year.
Response from NewairBy Newair, Customer Service, May 5, 2021
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Customer Service!
on November 22, 2017
Posted by: Greg
from Cleveland, OH
I just received the EC45S. The box looked like it was strapped to a donkey that swam across the Pacific from China with the fan strapped to its back. Instructions were missing, as was the remote. (Unit runs fine). Was able to find the instructions on the website and downloaded them. Also found a link for support, so I sent an email about the remote. I had no expectations that I would hear from anyone, as I assumed anyone that makes a donkey swim across the ocean probably doesn't care about customer service, but I was wrong! Within an hour of requesting a remote, I had a response back from Ashley in California saying she would be happy to send me a new controller. After I sent her my order confirmation, I got a personal note back from her saying the remote was on it's way, as well as the UPS tracking number for it. This is customer service at it's best! Ashley did a great job and Newair should be proud to have her as a Customer Care representative!
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Holly Sosa
on April 25, 2015
Posted by: Holly Sosa
from Undisclosed
I live in a desert climate and loved this cooler. I keep it in my master bedroom and use the ice packs it comes with on especially hot days. It adds a nice amount of moisture to the air and works efficiently. For night time use, it's especially nice since it has several settings and comes with a remote.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Keeps Small Rooms Comfortable
on March 14, 2015
Posted by: Jammie Morey
from Undisclosed
Summer months in the south can be brutal, keeping our daughters room cool is a must. Without having central air we decided to give the LUMA COMFORT EC45STower Evaporative Cooler a try, when used with ice packs the cooler keeps her room at a comfortable temperature. I wouldn't recommend it for a bigger room, but will keep a smaller room cool.
I would recommend this to a friend!
Written by a customer while visiting Newair