Customer reviews from Newair
Luma Comfort - 1.6-Gal. Tower Evaporative Cooler - Gunmetal/Silver
Average customer rating
4.6
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
31
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
2
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Luma Comfort - 1.6-Gal. Tower Evaporative Cooler - Gunmetal/Silver
Customer Rating
5
Has worked great for us since 2013!
on January 26, 2016
Posted by: Pete in Phoenix
from Phoenix, AZ
Verified Purchase:No
We purchased this cooler/humidifier for purpose of adding moisture to the air in our house as we live in a very dry climate. It has worked day and night for almost three years now. I am actually very surprised as we have other models before that can't handle our hard water. I thought for sure it would only last a year or so. I have taken it apart twice now for a super-cleaning and are now on my 6th filter as our water is tough on them. Every two months, I descale the filters with a commercial de-scaler and they hold up well. It's a great product.
Pros: Easily Portable, Even Air Distribution
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Jammie Morey
from Undisclosed
Verified Purchase:Yes
Heat in the south can be pretty brutal. With not having central air we use the cooler to keep our daughters room cool. While it doesn't cool it like an air conditioning, when using ice packs within the tank on the cooler it keeps her room comfortable. Would recommend for cooling a small room
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
So far so good
on April 25, 2016
Posted by: Cong gia.
from Reseda, CA
Verified Purchase:No
It's quiet, so we put it in our bed room. So far so good.
Pros: Cools the Whole Room, Easily Portable, Even Air Distribution, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Very effective product, totally lives up to my expectations.
on November 11, 2015
Posted by: Lily who's always hot!
from Long Beach, CA
Verified Purchase:No
I have just put this in my bedroom and it is working very well to help keep me cool.
Pros: Accurate Temperature Controls, Cools the Whole Room, Easily Portable, Even Air Distribution, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: Jammie Morey
from Undisclosed
Verified Purchase:Yes
Summer months in the south can be brutal, keeping our daughters room cool is a must. Without having central air we decided to give the LUMA COMFORT EC45STower Evaporative Cooler a try, when used with ice packs the cooler keeps her room at a comfortable temperature. I wouldn't recommend it for a bigger room, but will keep a smaller room cool.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Great Customer Service!
on November 23, 2017
Posted by: Greg
from Cleveland, OH
I just received the EC45S. The box looked like it was strapped to a donkey that swam across the Pacific from China with the fan strapped to its back. Instructions were missing, as was the remote. (Unit runs fine). Was able to find the instructions on the website and downloaded them. Also found a link for support, so I sent an email about the remote. I had no expectations that I would hear from anyone, as I assumed anyone that makes a donkey swim across the ocean probably doesn't care about customer service, but I was wrong! Within an hour of requesting a remote, I had a response back from Ashley in California saying she would be happy to send me a new controller. After I sent her my order confirmation, I got a personal note back from her saying the remote was on it's way, as well as the UPS tracking number for it. This is customer service at it's best! Ashley did a great job and Newair should be proud to have her as a Customer Care representative!
Pros: Easily Portable, Energy Efficient, Even Air Distribution, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
1
Worst product ever. Bought and only worked for two days. Do
on April 14, 2018
Posted by: Cassie
from Virginia
Doesn't work properly.
Cons: Uneven Cooling
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
5
Great customer service
on October 2, 2015
Posted by: Cathy
from Highlands ranch, CO
Verified Purchase:No
I had a great experience with Leroy in customer service. Love the product but the motor died after only a couple of months. Leroy is helping me fix or replace it.
Pros: Accurate Temperature Controls, Easily Portable, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair