Customer reviews from Newair
Luma Comfort - 1.6-Gal. Tower Evaporative Cooler - Gunmetal/Silver
Average customer rating
4.6
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
31
4 Stars
6
3 Stars
0
2 Stars
0
1 Star
2
96%of customers recommend this product.
(
25 out of
26)
Customer Reviews for Luma Comfort - 1.6-Gal. Tower Evaporative Cooler - Gunmetal/Silver
Customer Rating
5
Great for Cooling a Bedroom
on April 18, 2022
Posted by: Jeff
from Denver, CO
I have used this product the past year and it works great as a fan and an extra boost of cold air when using the evaporative cooler during hotter days.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your EC45S. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your EC45S. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Saves on electric and cools the room very well!
on May 4, 2021
Posted by: shades7204
from Austin TX
This fan works great and keeps a fully sunlit 22' x 12' room cooled down in the hotter times of the year.
Response from NewairBy Newair, Customer Service, May 5, 2021
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: shades7204
from Austin TX
Verified Purchase:Yes
This fan works great and keeps a fully sunlit 22' x 12' room cooled down in the hotter times of the year.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Great unit!
on January 14, 2021
Posted by: Dan The Man
from Miami, FL
Product has great features - I like that it comes with a timing mechanism as well as a remote control. Three settings allow for significant difference in wind speed. Easy to clean the filter.
Response from NewairBy NewAir , Customer Service, January 14, 2021
Hi, Thank you for taking the time to leave a review on your EC45S. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Dan The Man
from Miami, FL
Verified Purchase:Yes
Product has great features - I like that it comes with a timing mechanism as well as a remote control. Three settings allow for significant difference in wind speed. Easy to clean the filter.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your EC45S. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your EC45S. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great Unit
on November 6, 2020
Posted by: Anonymous
from Alaska
This cooler was purchased in July and has worked great. We had one small problem with a crack in the water tank. After contacting Elizabeth at newair the problem was immediately resolved. I could not ask for a better response!
Response from NewairBy NewAir , Customer Service, November 6, 2020
Thank you for the 5-star review and for posting your comments in regards to the Luma Comfort EC45S. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Matt
from Alaska
Verified Purchase:Yes
This cooler was purchased in July and has worked great. We had one small problem with a crack in the water tank. After contacting Elizabeth at newair the problem was immediately resolved. I could not ask for a better response!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to the Luma Comfort EC45S. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to the Luma Comfort EC45S. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Leaks from bottom
on September 15, 2020
Posted by: jgaylethomsa
from El Cajon, CA
Water leaks out of the bottom of the unit even though I have the water tank locked. Hoping I'm doing something wrong as I despise returning things of this size.
Response from NewairBy NewAir , Customer Service, September 15, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with your unit.. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is being a brand you can trust. Please reach out to us so we can provide the best possible
Best Regards,
Customer Care
Written by a customer while visiting Newair