Customer reviews from cuisinart.com
Cuisinart - Grind & Brew Thermal 12-Cup Automatic Coffeemaker - Stainless-Steel
Average customer rating
4.3 out of 5
4.3
(483 Reviews)
Open Ratings Snapshot
Rating breakdown 483 reviews
5 Stars
278
4 Stars
124
3 Stars
39
2 Stars
24
1 Star
18
83%of customers recommend this product. 
(
372 out of 449
)
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Customer Reviews for Cuisinart - Grind & Brew Thermal 12-Cup Automatic Coffeemaker - Stainless-Steel
Customer Rating
5 out of 5
5
Outstanding for true coffee lovers!
on June 19, 2018
Posted by: Cindy57
from Pocomoke MD
Gender:Female
Verified Purchase:Yes
I bought this maker about 6 weeks ago and am thrilled with it! Set aside the fact that it's an extremely high quality unit,and it looks great on the counter, I love that I can now use pre-ground coffee or I can use my fresh beans!! My choice!! Sometimes I go back and forth with some ground coffee, then switch it up and maybe go to a flavored whole bean, and then back to ground coffee-whatever so I have "coffee options" based on my mood.
It only grinds enough beans for the number of cups I select, so no wasting or grinding and then storing extra grounds. You can also set the strength of coffee you prefer! This unit is very easy to use and clean. I highly recommend it!!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
2 out of 5
2
Disappointed Purchase
on June 17, 2018
Posted by: BLACKPEARL
from Atlanta, Ga
Gender:Female
Verified Purchase:Yes
Mother’s Day purchase! Coffee is tepid after 1 hour, cafe does not keep coffee hot. Brew indicator strength not true to manual. Grind features are not user friendly. Overall very unhappy with this purchase and this is my 5th Cusinart Coffee pot.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
2 out of 5
2
Lack of response from support
on June 26, 2021
Posted by: Guilherme DAgostini
from São Paulo, Brazil
Gender:Male
Verified Purchase:Yes
4 years of use. Leaking on resistence. Trying to get a response from Cuisinart support for more than a month without response.
The leaking is not the problem but the lack of support...I would think a lot before buying another Cuisinart product.
Written by a customer while visiting cuisinart.com
Customer Rating
3 out of 5
3
Some Issues
on April 2, 2018
Posted by: batwax517
from Seacoast Region, NH
Gender:Female
Verified Purchase:Yes
We have owned 3 Grind and Brew Coffee Makers prior to this 4th and current one. It seems that we have to clean the chute where the coffe enters the filter basket on a weekly basis. This is far more frequently than the previous ones. At least once a week we get and error "beep" and the coffee maker interrupts the coffee making process and we must take the bean bin off and clean out the chute before we can get a cup of coffee. Based on the fact that we use the same beans we have always used (Starbucks) it would appear that the problem is the coffee maker. So disappointed because we have been loyal Grind and Brew owners for over 5 years.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Customer Rating
3 out of 5
3
Grind and brew controls are great
on March 25, 2018
Posted by: Coffeelovendude
from Mn
Gender:Male
Verified Purchase:Yes
I have had several Cuisinart grind and brew coffeemakers and I liked them all. The only drawback with this unit, and to be it is a big one, is that it does not have a hot plate beneath the pot, like my others did. It is a stainless steel thermal pot. I find that unless I fill it full of hot water to get it hot just before brewing, it only keeps the coffee hot for a few hours, like 2 hours. Preheating the pit before use extends that to 3-4, but preheating isn't an option if you want to use the built in to her to grind and brew whole your still in bed. Having to preheat the pot neabs the auto brew function is nearly worthless unless you like warm coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
2 out of 5
2
Not very reliable
on March 30, 2018
Posted by: Annie Banannie
from New Jersey
Gender:Female
Verified Purchase:Yes
I bought this less then a year ago and not 4 months into having it the coffee no longer drips after grinding it. It literally comes out a light brown weak weak weak coffee. It’s not even drinkable. I have since been using it without the grinder. I definitely need to call for a replacement but have not yet because I don’t want to be without a pot. Any advice?
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
2 out of 5
2
An experience
on October 20, 2018
Posted by: Nickel7
from Holbrook,NY
Gender:Female
Verified Purchase:Yes
While shopping for a replacement for our coffee maker, we came across a cuisinart. Since the name has always been well known and we’ve owned cuisinart products in th past, we decided to try it. We especially liked the bean grinder on the top. This height difference untortunately forced us to put the coffeemaker away from our coffee center. We really didn’t care for the coffee flavor we were getting. The water reservoir was a bit difficult to fill due to location of it. The top of the carafe was way too smart to allow you to fit your hand and sponge in it to clean it. Overall, not too happen with the coffee make.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
3 out of 5
3
A bit disappointed!
on December 13, 2018
Posted by: CathyW
from Medicine Hat, AB, Canada
Gender:Female
Verified Purchase:Yes
We had one of the original Cuisinart grind and brew units for many years and loved it. We finally decided to upgrade to a new unit and I must admit I am disappointed. The grinding and brewing features work great but the coffee just does not seem to get as hot and maintain the heat like the old one. I find myself heating coffee in the microwave a few minutes after it was brewed. The old unit kept its heat much better.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
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