Customer reviews from cuisinart.com
Cuisinart - Grind & Brew Thermal 12-Cup Automatic Coffeemaker - Stainless-Steel
Average customer rating
4.3
(484 Reviews)
Rating breakdown 484 reviews
5 Stars
279
4 Stars
124
3 Stars
39
2 Stars
24
1 Star
18
83%of customers recommend this product.
(
372 out of
449)
Customer Reviews for Cuisinart - Grind & Brew Thermal 12-Cup Automatic Coffeemaker - Stainless-Steel
Posted by: mackbeth
from Washington State
Gender:Female
Verified Purchase:Yes
We've had this for about a month now. It is a very substantial machine with a great grinder! It does take some getting used to in that the coffee strength button really makes a difference in the end result, so it takes trial and error. Also, you have to line up the arrows on the filter basket. Those arrows are dark and hard to see. A suggestion for product improvement would be to make the arrows a contrasting color. But once you get these little things figured out, you will have a delicious pot of fresh coffee! This is our 4th Cuisinart Grind & Brew and definitely the best one. I love not having to add beans and clean out the bean cup every time I make coffee.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Wayne d
Verified Purchase:Yes
Coffee carafe leaked. Your warranty department is completely closed down per your recording. This means there is not any warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Bring this back, please!
on January 22, 2026
Posted by: bcperk
Gender:Female
Please bring this coffee maker back! It is nearly impossible to find a 12-cup burr grinder coffee maker with a stainless carafe. I see so many other comments from customers like myself who need to replace their coffee maker and you do not offer a stainless steel carafe. If people are wanting to grind their own coffee, they want it to stay fresh. Glass is a waste!
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Lisa Lisa
Gender:Female
Verified Purchase:Yes
Water pump stopped working after 2 years. For such an expensive coffee maker, I would expect it to last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Icepilot
Gender:Male
Verified Purchase:Yes
You're selling units that you no longer make, without saying so. Your unit was broken when it arrived. Your support sucks - they don't know anything about the unit, they just repeat what's in the manual.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Customer Rating
5
Great coffee maker with features!
on March 21, 2026
Posted by: sig442
I’ve had this coffee maker forever! Never had one issue with it. Grinds coffee beans perfectly and makes a great 12 cups of coffee! The chute for the coffee beans to go down after grinding is stained permanently. Intermittent cleaning of the chute has to be done. If not the ground coffee will back up in the chute and stop the grinder from grinding the coffee beans. However that’s part of the maintenance of the machine and isn’t an issue ,although some people might think otherwise! Cuisinart needs to bring this DGB -900BC machine back. The burr grinder is the best accessory on the machine. Works flawlessly! BRING IT BACK CUISINART! The 12 cup thermal carafe no longer exists either! Keeps the coffee warm without the burnt coffee taste! This machine is better than any existing coffee maker with grinders that even you stock in stores!
Written by a customer while visiting cuisinart.com
Posted by: GilC
Gender:Male
Verified Purchase:Yes
Impossible to get all the coffee out of the carafe. Being opaque you are not sure if all the coffee is out of the pot....so danger of over runs.
Do not make more than 10 cups at at a time...Danger of over runs. Never brew the 12 cup limit.
Controls do not light up and hard to see.
Hard to see water levels (I kept a flash light near by)...you can not use carafe to pour water in as ALL the water does not come out....means utilizing another vessel to pour water....and coffee cup measures do not relate to measuring cup measures. So adding more time to prepping.
No heating for base of carafe...carafe keeps warm about 45 minutes.
Like it holds 1/2 lb of beans.
Like burr grinder....but noisy.
Requires more cleaning than other brands.
Only used two weeks before getting another brand of brew and grind machine!
Would NOT recommend. Sorry.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: SeaDubyaOh
from On lake Michigan
Gender:Male
Verified Purchase:Yes
No control over the grind setting, only makes coarse grind. Difficult to add water, the narrow opening and carbon filter plus the overall depth of the machine cause spills. the bean holder slope is too shallow, anything but very dry beans get stuck or won't slide into the grinder throat. Yes it does make coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com