Customer Reviews for Electrolux - Washer/Dryer Laundry Pedestal with Storage Drawer - Island White
Customer Rating
2
Drawer won't stay closed
on May 22, 2016
Posted by: Karen B
from Las Vegas, NV, United States
Love everything about the washer and dryer. Love the pedestal except the drawer keeps popping open. You shut it then a few seconds it opens again. I have to tape it to keep it closed. I've had it for about a month. The day they were delivered the other drawer would not stay closed so they replaced it the next day. Now this one. It must be a poor design of the latch. Now I have to call the repair man out...
after one week one drawer will not close. Electrolux sent a new striker, it did not help.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Jennifer , Online Outreach Specialist, March 17, 2016
Hey Doyle, thank you for taking the time to share your review. We regret to hear that you are having some difficulties with your pedestal closing. We would recommend checking to make sure that nothing is under or behind the drawer causing it to be unable to close properly. If this does not prove to be successful please reconnect with us directly. Thank you, Jennifer
I purchased this a little over a month ago and absolutely love them I had a problem with the latch but contacted customer service and they mailed me another latch. Very good service
both drawer wont stay closed on pedestal for washer and dryer
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna, Online Outreach Specialist, January 19, 2016
Hi Wayne 67. Closing the drawers the drawers too firmly could have broken the latches, which would prevent the drawers from closing properly. Please contact us directly at SocialCare@Electrolux.com for assistance in troubleshooting the concern you have shared. Kindly, Anna
I bought the pedestal on both washer and dryer and now my washer won't stay closed - reading below this seems to be a common problem - wish I would have known this first
I bought this pedestal to go with my new washer. The latch broke during the first use of the washing machine. It has taken three weeks to get this fixed.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna, Online Outreach Specialist, December 14, 2015
Hi JWS1. We do apologize for the inconvenience you have experienced and are grateful for your patience while waiting on the pedestal to be repaired. Please contact us directly should you need additional assistance. Kindest Regards, Anna