Customer Reviews for Electrolux - Washer/Dryer Laundry Pedestal with Storage Drawer - Island White
Customer Rating
1
So disappointed- latches on both pedestals broke!
on March 2, 2017
Posted by: Caroline in Charlotte
from Charlotte, NC, United States
The washer, dryer and pedestals were purchased in late 2015 and BOTH pedestal latches have broken. This means the drawers wont't close. Where is the quality control??
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, March 8, 2017
Oh no! Caroline in Charlotte, I can only imagine how frustrating both latches breaking can be. Please refer to the last page on your Owner’s Manual, that states your pedestals come with a 2 year warranty. Please reconnect with us directly for assistance by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 1-877-4ELECTROLUX (1-877-435-3287). Please have your model and serial numbers handy (you will find it along the side of the pedestal drawers when pulled out). Your Electrolux friend, Ruth
Just bought 617 series front load washer dryer and matching pedestals. Didn't know pedestal restricts clearance on dryer vent, I.e. Vent can no not be installed 90 deg straight down. Not happy. Are we missing something or is this a design flaw?
I bought this and after opening it 4 times, it does Not stay closed. At this time I wish I did not buy.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, January 19, 2017
Thank you for taking the time to submit your pedestal review, aBILLiever. It may be that your pedestal is not level, keeping the door from closing. Please double check the level, both left to right, and front to back. If this hasn’t helped, or you have questions, please reconnect with us directly. Please call our Customer Engagement Center at 1-877-4ELECTROLUX (1-877-435-3287). The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your Electrolux friend Ruth
Bought 2 Pedestals 1 each for washer/dryer. After 11 and 13 months, BOTH spring mechanisms broke causing drawer to stay open. Am now spending hours trying to learn how to fix. AWFUL.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, November 7, 2016
Depressed, I am so sorry to hear of your pedestal experience. Please be on the lookout for an email from me shortly with some information. Have a great day! Ruth
I was actually almost not going to purchase the pedestal drawers , but did after my brother's strong recommendation - and SO glad I did. They are VERY roomy and although I've filled them with various liquid detergents and supplies of substantial weight , they open and close easily with a touch of my foot. The other advantage is laundry supplies out of sight.